The Willows

Reviews

• JH

  Justin Hammon

  Jun 24, 2025
  1.0
  I wouldn’t wish a year at these apartments on anyone....except the property owner(s). My experience here was defined by neglect, mismanagement, and complete disregard for tenant wellbeing. It became crystal clear that the owners—who I was told are out-of-state investors—are far more interested in squeezing money out of tenants than maintaining a livable property. When I moved in, both sinks were leaking and the garbage disposal was broken. It took two full months and multiple requests before anything was fixed. Two months of no functional kitchen sink. That pretty much set the tone for the year. Getting ahold of management was a nightmare. They rotated between three phone numbers and unreliable office hours. Communication was spotty at best and often nonexistent. Meanwhile, a fellow tenant told me the current owners doubled rent when they bought the place, while seemingly doing nothing to improve it. They even pushed my move-in date back by a week after signing the lease, citing the need for repairs—leaving me scrambling and couch surfing. So much for professionalism. During the year, the entire building dealt with a mouse infestation that lasted weeks. Mice even got into my car engine, causing expensive damage. Then came a mold infestation, the result of a leaking roof. That mold damaged my personal belongings and I suspect it's still affecting my breathing today. The water quality was so bad I wouldn’t even let my dog drink it without a filter. My closet shelf collapsed, and after a month of waiting, maintenance came and “fixed” it using the same bent bracket and drywall screws—not even anchored into a stud. It fell again with just a few items hanging. I ended up fixing it myself. Appliances were ancient and unreliable. The oven quit. Ceilings leaked. Sinks leaked—again. Dumpsters constantly overflowed. The walls were paper-thin. I had a neighbor who would scream outside at random hours and, without cameras on site, I had zero recourse when my car was keyed down both sides—something that also happened to others in the complex. To top it off, they charged me an extra month’s rent after I moved out—despite ending my lease at the 12-month mark. Apparently, the lease auto-renews unless you give 30 days' notice, but instead of clearly stating that, they sent a barrage of emails implying you had to take action only if you wanted to renew. I didn’t want to renew, so I didn’t. And for that, I got stuck with another full month’s rent. The unit was clean and empty, but that didn’t matter—they wanted their pound of flesh. No empathy, no conversation, no attempt to meet in the middle. Just cold policy and a demand for money. Frankly, I regret not pursuing legal action for how long they left essential repairs undone. Tenants deserve better than this. If you're considering moving in, I urge you to look elsewhere. This place is a trap. The management is indifferent, the conditions are subpar, and the ownership seems to view tenants as walking wallets. Avoid The Willows at all costs.
• SS

  Sarah S

  Feb 7, 2023
  1.0
  mold and rat droppings found in apartment before move in and 6 months into my lease.
• HF

  Harry Farrell

  Jan 23, 2019
  1.0
  They did a background check on me and found something on me that happened about 40 years ago on me and they won't rent me apt. Who does a background check on you checking on you from that long. I thought the law said background checks go back 7/ 10 years
• BB

  Brenda Brueggemann

  Nov 12, 2015
  5.0
  Love best landlords