First Rate Property Management was started in 1994 by Tony A. Drost, who has been an investor and property manager since 1990. In 2010, Melissa Sharone, MPM® RMP®, joined First Rate Property Management in the Leasing department after graduating from BSU with a degree in Communications. In the following years, Melissa and Tony worked closely to build and improve the company, and in 2017 Melissa’s husband, Jim Sharone, RMP®, joined the company to help takeover daily operations with Melissa. After almost a decade of planning, Tony was ready to phase out of property management, and in 2021 he turned business over to the capable hands of the FRPM team under the leadership of Jim and Melissa Sharone.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.