Turtle Creek

Reviews

• LK

  Lena K

  6 days ago
  5.0
  My story will be a little long, but I wanted to share my honest experience because I think reviews can have a big impact on the future of an apartment community. I haven’t lived here for very long, but so far I’m happy with my experience. One of the main things that attracted me to this community, despite the negative reviews and low rating, was the management team. I know how important management is when choosing an apartment, so I decided to come and see the community for myself. Why did I choose this apartment complex? The first thing that was important to me was finding someone who could understand me and help me because my English is not very good. When I first came here in the winter, there was a young man working in the office. Unfortunately, I don’t know his name, and I’m not sure if he still works here. I had so many questions on my first day, and he was incredibly patient with me. He took the time to communicate with me and answer all of my questions, even some of my probably strange questions. 😅 I actually felt sorry for him because I imagined that communicating with me might have been difficult or even a little funny for him. But he handled it so well and did his job amazingly. That first experience made a very good impression on me. I believe management plays a huge role in the future of an apartment community. Maintenance Before moving in, I read many reviews about maintenance, and most of them were negative. However, I can only speak about my personal experience. We have had several maintenance issues since moving in, some big and some small. However, almost everything I reported was taken care of very quickly. Whether it was a plumbing issue, a window that needed to be installed, replacing a washing machine, or other small things, the response was surprisingly fast. Honestly, sometimes things were fixed so quickly that I started wondering, “How can so many people have negative experiences while everything is being taken care of so quickly for me?” 😅 Maybe I have simply been lucky, but so far I really can’t complain about the maintenance service. I also want to mention Laura, the manager. She has been helpful and willing to assist whenever we have questions or problems. Things that could be improved One thing I would recommend improving is cleaning the swimming pool more often. When we first moved in, the pool wasn’t in the best condition. Another thing is the trash collection service. I understand that the lease explains there can be an additional charge for trash picked up from outside apartment doors. Personally, I have never used this service because I always take my trash out myself. However, the trash left in the hallways can sometimes have a very strong smell, and I think this affects the overall impression of the community—especially when someone is visiting the property for the first time and walking through the hallways. At the moment, I don’t have any other major complaints. We are planning to stay here for quite a while, so I may update my review in the future as we have more experience. For now, though, I wanted to share my honest experience because despite the low rating and negative reviews I saw before moving in, my personal experience so far has been positive.
• DB

  Diana Bobadilla

  Aug 16, 2026
  1.0
  Turtle Creek is the worst apartment i have ever lived in. would not recommend. So glad my lease is over. This is your warning before moving in. You will not get things fixed by maintenance. Your rent will go up by Hundreds every year you have to renew your lease. you will have rain and snow coming into your apartment through the windows, and also have to pay extra in your electricity bill during the winter because of the bad insulation from the windows. Also you will have water leaking into your bathroom from the upstairs neighbor and the bathroom floor caving in. and every time you let maintenance know and the front desk they will never fix the problem. We experienced many more issues here but there is to many to list. DO NOT LIVE HERE!! money hungry company.
• WE

  Whitney Epp

  Aug 11, 2026
  1.0
  I’m very sad currently. I showed up at 1440 for a touring at 1445. When I arrived a woman was helping someone which was understood but 30 minutes later she was just talking to them. I asked her if someone would be able to give me a tour because I’ve been waiting and she’s like you could wait but idk when I’ll be done or the other person will be here, or you could reschedule. It’s very disappointing that they knew I was coming because I even called after I made the appointment and there was no one to help. Nice property, just disappointed.
• RR

  Ren

  Jul 26, 2026
  5.0
  I've been living here for almost a year now and I love it so much! The staff is great at communicating with residents and every encounter I've had with them has been great- they are very understanding and kind! They work hard to ensure our residence is clean, organized, and safe. The community is also very lovely.
• BB

  Benalia Beroman

  Jul 20, 2026
  1.0
  I regretted every minute I spent in this residential complex.