Five Oaks

Reviews

• DC

  Dr.Lavelle Chachere

  Sep 23, 2026
  1.0
  Very disappointed with the customer service I received from Thelma. Her attitude was rude, condescending, and unprofessional. I was repeatedly interrupted and spoken over while simply trying to get clarification. Regardless of the situation, customers deserve to be treated with respect and professionalism. It’s great to have senior leaders because at times local management needs customers focused training SL
• SQ

  Shouib Qaderi

  Aug 4, 2026
  1.0
  Complaint Regarding Misleading Office Hours and Poor Service I strongly advise prospective tenants to be cautious with this leasing office. The website states that the office is open from 9:00 AM to 6:00 PM, but it is now 9:10 AM and the office is still closed. I have been trying to reach the leasing manager for two days and have been repeatedly left waiting without proper assistance. Providing inaccurate or misleading information about office hours causes customers to waste their valuable time. Based on my experience, I would not recommend wasting your time coming to this location unless the management improves its communication and customer service.
• AH

  Ariyanna Hilton

  Jun 26, 2026
  1.0
  If I can put 0 stars I would. From the rude staff to the lack of communication/respect for the people who live in the community! My air conditioning hasn’t been working in two weeks and although they continue to “tinker” on it it never got fixed after asking for accommodation I got ignored this is Atlanta heat no one wants to come home to an apartment that’s over 85 degrees which isn’t even livable at this point. They never answer the phone. They always have a sign on the door stating there at lunch or away and never put a time when they’ll be back. The only time you’ll get constant communication from them is when rent is due and they want to collect payment other than that please expect a lot of run around from the staff. DO NOT MOVE HERE!
• SL

  Shellna Louissaint

  May 24, 2026
  1.0
  Do NOT move here. We lived at Five Oaks Apartments for 6 months and had some of the worst maintenance issues imaginable. We put in maintenance requests back in November that STILL have not been resolved. The biggest issue was our front door lock. We repeatedly told management and maintenance that the lock was extremely hard to turn and clearly needed servicing. Instead of fixing it, they ignored the problem until it became dangerous. One day, the lock completely stopped turning FROM THE INSIDE and we were literally trapped inside our apartment. Maintenance had to DRILL DOWN THE DOOR just to get us out. That is an extreme fire hazard and completely unacceptable. On top of that, they never came back to fix our washer and dryer so we’ve been going to the local laundromat. Also, there are roaches everywhere. No matter how clean you keep the apartment, the pest problem is terrible. The lack of urgency, poor maintenance, and unsafe living conditions make this place not worth the money at all. Save yourself the stress and look somewhere else.
• HM

  hamza mohamed

  Apr 15, 2026
  3.0
  I have been going to the gym here for years but the treadmills haven been working lately. The office keep dodging the question about. It can’t be that hard to fix a treadmill. It’s upsetting.