The Eddy at Riverview

Reviews

• AP

  Alexis Pender

  May 5, 2026
  1.0
  If I could give this place 0 stars I would. The staff here is good… could be better but they’re very responsive and I understand they deal with a lot of issues. My issue is the amount of service orders I’ve had to put in. I am CONSISTENTLY having issues. From outlets not working to cutting my fingers on shards of glass in the sink, to my AC running hot, the weed smell through the poor vents, water pressure going in and out, drains clogging, dryer screaming like a human when powered on just insane and I CANNOT wait until my lease it up. I ONLY came here because of Chanel. Her service and accommodations for me were absolutely God sent and I wish she were still here. My issue began with Tiara who was the assistant and I’m happy to hear she is no longer with the company. She forgot to submit my documentation for my renter’s insurance that I sent over so I was charged the apartments insurance for 5 months WITHOUT NOTICE. I still to date have yet to receive my credit for the money I paid that I shouldn’t have been paying. Tiara also promised to have someone come and fix all of the dents, cracks and damages in the paint that weren’t done when I first moved in. She also promised someone would fix the fan in my bathroom (never done.) I should’ve known it was a red flag when she wouldn’t let me come see my apartment prior to moving in because it “wasn’t ready”. Damn right it wasn’t NOTHING WAS DONE WHEN I MOVED IN 10/1. I had 2 requests within a week of me living here. I’ve put in more service requests here than I have at any apartment in my life. My last apartment I put in ONE request in the 2 years I was there. I’m supposed to feel at home, safe and peaceful, instead every time I walk through my door I’m wondering what I’ll find wrong or not working. Today I’ve submitted the second request about my air unit not working properly and how even though i have it set to 70 it’s still at 75. Who’s going to help me pay my overpriced light bill due to the air unit running ALL DAY trying to cool off? no one. It sucks because the place is beautiful but I wouldn’t recommend living here. I’ve been staying with my boyfriend because his apartment is a lot less of a headache. A shame I’m paying the money I’m paying to live here and can’t get an apartment that works. I know things are going to happen. But every other week is insane. I blame myself for not paying attention to the red flags ahead of time. I’ve had bins full of clothes and furniture I haven’t even put away since I moved in October 1st because I’m not comfortable here and I cannot wait to move out. By the way, it’s been 7 months and I’m still pulling glass shards from the drain which was my very first request 10/4 and it was never fixed.
• TR

  Tia’onna Rogers

  May 5, 2026
  5.0
  I have been a resident here for about three years, and I wanted to take a moment to share my experience with the current leasing team. When I first moved in, the property was under a different management team. While they were generally good, there was one ongoing issue that unfortunately went unaddressed. We did go through one management change until Kathy and the new leasing team came in. The current team we have now has truly made a noticeable difference. Kathy, our property manager, along with the assistant manager Jamel and the leasing team Cortez and Niya, have all been outstanding and exceptional. At this point, they genuinely feel like family to me. I recently brought a concern to their attention, and it was addressed immediately. Their level of customer service, communication, and follow-through has been excellent. They are consistently accommodating and attentive, and they make sure issues are handled rather than delayed. In my time here, I have seen a clear improvement in the community under their management. They have come in and elevated the experience in a meaningful way. Communication is now clear and consistent, and the overall atmosphere feels more organized and well-managed. This review is long overdue, but I truly want to express my appreciation. I am very grateful for this leasing team and everything they do, and I hope they remain in place for a long time.
• AL

  Al Lomax

  Apr 10, 2026
  5.0
  Jamell was extremely professional with timing, information and the tour
• JS

  James Savage

  Mar 2, 2026
  1.0
  Same Ownership, Same Company, New Staff Cleaning Up a Mess They Didn’t Create Let me be crystal clear before anything else: the current in-office management team is amazing. They are professional, responsive, empathetic, and genuinely doing everything within their power to fix problems they did not create. They are inheriting an enormous backlog of failures left behind by the previous in-office and leasing staff, who simply did not do their jobs. That said, this is still ultimately a failure of Fortis Management as a company. The ownership did not change. The management company did not change. Only the on-site staff changed, and they are now forced to clean up years of neglect, deferred maintenance, and operational failures that Fortis Management allowed to happen. Now, my actual experience. Inside my apartment is beautiful. Truly. After I personally designed, decorated, and invested in my unit, it feels spectacular and very much like home. The apartment itself has strong bones and real potential. Unfortunately, the moment I walk out my front door, that experience ends. From day one, this was unacceptable. I was required to move in one week after signing my lease, only to discover the apartment was nowhere near ready. I documented over 100 photos of outstanding issues that should have been addressed before keys were ever handed over. On my move-in day, I had to return my keys because the unit still wasn’t ready. The apartment had to be repainted, the HVAC unit was filthy, smoke filled my unit, and the fire alarm was triggered, resulting in the fire department being called. Since then, the amount of corrective work has been staggering. I’ve had to receive new floors, a new stove, a new dishwasher, and numerous other fixes. While I appreciate that these items were eventually addressed, the fact that so many major components had to be replaced in a six-year-old property speaks volumes about how poorly Fortis Management operated this asset. The biggest issue now is the overall condition of the property outside of individual units. The common areas are consistently dirty, unsanitary, and poorly maintained. Every single day, once I step outside my apartment, there is something that makes me feel unsafe, uncomfortable, or disgusted by the lack of cleanliness and upkeep. This is completely unacceptable for the amount of rent being charged. The elevator situation is a perfect example. Since I officially moved in on November 7th, it has gone down multiple times. It is currently out of service for over a week. I live four floors up and have to walk the stairs multiple times daily, with a dog. The issue is not that things break; it’s that Fortis Management does not prioritize timely, adequate repairs or preventive maintenance. I submitted a 70-page report to regional and corporate leadership outlining these failures. In any reasonable scenario, this should have resulted in an immediate lease termination due to landlord default. Even now, I would gladly move out and allow them to re-rent the unit, it is absolutely marketable. I am simply unhappy living here. To summarize clearly: • Previous in-office management and leasing staff failed • Current in-office staff is doing an excellent job • Fortis Management, as a company, is the root problem This property could be great. The apartments themselves are genuinely nice. But Fortis Management’s systemic failure to maintain, fund, and properly operate this asset has made the living experience deeply disappointing and entirely unsatisfactory.
• IC

  Ioni Christian

  Jan 12, 2026
  5.0
  The Assistant Property Manager has been amazing since he has been here and the property has been getting better. The Property Manager Kathy has been good as well. They have been doing a great job and I hope they stay. I would recommend this place and it’s a 10 out of 10.

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