The Eddy at Riverview

Reviews

• RW

  Ronesha Williams

  2 days ago
  1.0
  I am absolutely frustrated that none of my maintenance request have been taken serious. I have out in my first work order for my AC not working on August 17th we are currently at August 31 and I still have no AC I have out in numerous work orders that have been ignored or cancelled. The latest one is out on hold. No one has followed up or provided a resolution. And it’s been 2 weeks with no working ac. I have not been able to sleep in my room because it’s so hot in the house. In addition I put a work order in for pest control and it shows complete no one has came out. I also put in a request and submitted pics for mold in bathroom that was also marked as complete. I have been to the office several times to address these issues with no resolution. I would like a call today to resolve all these issues
• JC

  Jack Carpenter

  Aug 5, 2026
  2.0
  I have lived here for over a year and I think my unit is great and an okay price. Common areas are pretty gross (elevator especially). This would have been a 4 star review in the past but unfortunately the new leasing office personnel are just not equipped for the job. Every single time I have called and asked about something, the answer is either "this will be fixed today" and it isn't the case at all or "I'm not sure". The previous leasing team (specifically Lee) were awesome. I needed to move in on short notice and they got me approved that day. I had a TV delivered to the wrong unit, they hunted it down and stowed it in the office and even loaded up their truck and helped me bring it to my apartment across the street. My AC wasn't working, made a call, they sent maintenance out and it was fixed within an hour. I had complete confidence that whenever I needed something they would help me. Now I cannot even call and ask "hey are the trash couriers coming today?" and get a correct answer. The worst encounter was when I re-signed my lease they tried charging me over $200 more than what both parties signed and agreed upon. I had to go to the leasing office and have the manager manually adjust the price in the portal 3 times before they finally started setting the correct price automatically every month. Last month the trash couriers didn't come for two weeks. No notice was given out so everyone in my building left their trash out for days in the middle of the summer causing the whole building to smell putrid. I called multiple times and was told that they would be coming that evening or afternoon, but the trash was only collected twice in 2 weeks and since it was the middle of the day both times I assume they made maintenance pick it up. But why not just tell me that they weren't coming? Why not let every tenant in the building know that so they don't leave trash out? Luckily I have not needed this leasing team for anything super serious or needed to ask them for insights or help in any way because I know that it would either be the wrong information or it would take days if not weeks for them to figure it out. That is not me being unfair, I have had 10 or so interactions with them so far and they have been utterly unhelpful every single time, so why should I have any sort of confidence in them whatsoever at this point? I am not re-signing my lease here. The area is boring, traffic on Riverview Road gets backed up for a mile in the mornings so it takes forever to commute, leases aren't priced competitively. The only upsides were a nice unit and a good leasing team but now that the team here is below average (or honestly, just bad) there's no point in living here at all for myself or for anyone else for that matter. They either need a HARD re-training or they need to completely change staff.
• AS

  April Showers

  Jul 2, 2026
  5.0
  The MGR Kathy Conley is awesome! This property have some of the best staff and really manage this property as if we are all FAMILY! If there are any issues it will be addressed as soon as possible, trust me, Kathy is going to make sure of that. You can often hear her speaking to residents on the property even I have heard her say even to me after phone calls, love you, now! I love my Eddy community! And so would you!
• AP

  Alexis Pender

  May 5, 2026
  1.0
  If I could give this place 0 stars I would. The staff here is good… could be better but they’re very responsive and I understand they deal with a lot of issues. My issue is the amount of service orders I’ve had to put in. I am CONSISTENTLY having issues. From outlets not working to cutting my fingers on shards of glass in the sink, to my AC running hot, the weed smell through the poor vents, water pressure going in and out, drains clogging, dryer screaming like a human when powered on just insane and I CANNOT wait until my lease it up. I ONLY came here because of Chanel. Her service and accommodations for me were absolutely God sent and I wish she were still here. My issue began with Tiara who was the assistant and I’m happy to hear she is no longer with the company. She forgot to submit my documentation for my renter’s insurance that I sent over so I was charged the apartments insurance for 5 months WITHOUT NOTICE. I still to date have yet to receive my credit for the money I paid that I shouldn’t have been paying. Tiara also promised to have someone come and fix all of the dents, cracks and damages in the paint that weren’t done when I first moved in. She also promised someone would fix the fan in my bathroom (never done.) I should’ve known it was a red flag when she wouldn’t let me come see my apartment prior to moving in because it “wasn’t ready”. Damn right it wasn’t NOTHING WAS DONE WHEN I MOVED IN 10/1. I had 2 requests within a week of me living here. I’ve put in more service requests here than I have at any apartment in my life. My last apartment I put in ONE request in the 2 years I was there. I’m supposed to feel at home, safe and peaceful, instead every time I walk through my door I’m wondering what I’ll find wrong or not working. Today I’ve submitted the second request about my air unit not working properly and how even though i have it set to 70 it’s still at 75. Who’s going to help me pay my overpriced light bill due to the air unit running ALL DAY trying to cool off? no one. It sucks because the place is beautiful but I wouldn’t recommend living here. I’ve been staying with my boyfriend because his apartment is a lot less of a headache. A shame I’m paying the money I’m paying to live here and can’t get an apartment that works. I know things are going to happen. But every other week is insane. I blame myself for not paying attention to the red flags ahead of time. I’ve had bins full of clothes and furniture I haven’t even put away since I moved in October 1st because I’m not comfortable here and I cannot wait to move out. By the way, it’s been 7 months and I’m still pulling glass shards from the drain which was my very first request 10/4 and it was never fixed.
• TR

  Tia’onna Rogers

  May 5, 2026
  5.0
  I have been a resident here for about three years, and I wanted to take a moment to share my experience with the current leasing team. When I first moved in, the property was under a different management team. While they were generally good, there was one ongoing issue that unfortunately went unaddressed. We did go through one management change until Kathy and the new leasing team came in. The current team we have now has truly made a noticeable difference. Kathy, our property manager, along with the assistant manager Jamel and the leasing team Cortez and Niya, have all been outstanding and exceptional. At this point, they genuinely feel like family to me. I recently brought a concern to their attention, and it was addressed immediately. Their level of customer service, communication, and follow-through has been excellent. They are consistently accommodating and attentive, and they make sure issues are handled rather than delayed. In my time here, I have seen a clear improvement in the community under their management. They have come in and elevated the experience in a meaningful way. Communication is now clear and consistent, and the overall atmosphere feels more organized and well-managed. This review is long overdue, but I truly want to express my appreciation. I am very grateful for this leasing team and everything they do, and I hope they remain in place for a long time.

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