Balmoral Village

Reviews

• RM

  Rachel Moore

  Jan 30, 2026
  1.0
  I was on a time crunch, looking for apartments out of state and this neighborhood caught my eye, but glad I never got to live here because I only ever got to speak with somebody from a call center. No one from the actual leasing office ever followed up to answer my questions about leasing an apartment here. Glad to know nobody does their job here.
• LL

  Leanna Leyva

  Apr 4, 2025
  5.0
  Very nice excelente service
• WC

  Wander Cepeda

  Oct 10, 2024
  5.0
  Great place to rent. Excellent customer service from April and all the girls.
• PE

  Parc Elohssa

  Sep 12, 2023
  5.0
  I do not typically participate in reviews like this. Due to current events it is in my heart to do so. I have never struggled more physically, mentally or financially as my health began to fail over the past few months. In the three and a half decades as my tenure as a renter I have witnessed a sharp decline of customer service – which starts with the Office Management Staff - as companies – especially with Apartment Management, has become more sterilized and informal, typically resulting in a short term or a pungent irreversible dissolution of those partnerships. In my eight years as a tenant at Balmoral Village the current Management has been nothing short of exemplary. Chasity, Aubrey and April have consistently blown me away – not only making me feel safe and secure as a tenant with severe medical issues – but they have ALWAYS respected me as a human being and have CONSISTANTLY gone out of their way to do so. These have been some of the darkest times I have ever endured. There is solace knowing one of the most stable relationships I have right now is with the Management overseeing the apartment I call home. I am at a loss for words for the kindness, respect, honesty and integrity that this current Office Staff has consistently shown and given to my family and I. I am eternally grateful to them – and I am very proud to call Balmoral Village my home.
• JJ

  John

  Sep 2, 2020
  5.0
  I originally called in to what seemed like a call center. I did not have the best service. However, this changed when I called back and spoke to a professional, courteous, polite, caring young lady. Jordan Lawson took time to make sure I had all my questions answered. I later called in to discuss a different property and Jordan answered again. Jordan remembered talking with me and this conversation was amazing again. Upon arrival, I had no idea who I spoke with but Jordan greeted me at the door. She was professional, provided all information and was patient with me. Usually at the rental apartments you never hear from the agent anymore. With Jordan, I asked her to follow up as I needed to secure my job. Jordan followed up exactly when she said she would. Then out of nowhere she followed up again with an email. This is very important to me as I suffer from a Traumatic Brian Injury. At this point, I called to tell Jordan that I had landed the job and I would be applying. I chose to rent from this community because of Jordan and Jordan alone. It is rare that you see this exceptional customer service. Especially when know one is standing over her. This is a testament to her work ethic, talent and desire for doing a great job. I can not say enough about this young lady!

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