Somerset

Reviews

• KH

  Kayla Hines

  Sep 6, 2026
  5.0
  Lorenzo is the best! He came and fixed my refrigerator asap! So friendly and kind
• GG

  gdchenna

  Aug 28, 2026
  5.0
  Within hours of submitting a maintenance request, I received a visit from Lorenzo. I'm very pleased to say that my request was resolved the next day. Great customer service. Happy resident!
• DK

  Deondra Kennedy

  Aug 20, 2026
  1.0
  This complex is the ghetttooooooo. There’s nothing luxury about living here! The trash rooms are disgusting. It’s trash juice all in the hallways. They no longer have people come out and clean the halls. I have the neighbors from H3LL. I’ve been staying with a relative occasionally since June. because I have had 0 sleep because they blast music from sun up til sun down. I started having to sleep with ear plugs, that didn’t work. Having to vacate my own apartment so I can get some peace is so unfair! Despite my efforts of talking to the residents directly and reaching out to management. I’ve had NO peace.I literally was going insane. It’s going on 3 weeks since I’ve reached out to management about it and there has been no response/acknowledgement.
• NF

  Noah Fluker

  Aug 17, 2026
  2.0
  I had a very disappointing experience with the management staff at The Place at Somerset during the application process. My biggest concern was the lack of urgency, communication, and follow-through. Throughout the process, I was repeatedly told that I would receive updates or follow-up communication, only for those promises not to be kept. I found myself having to reach out multiple times just to get basic updates on my application. When you’re making an important decision like choosing a new place to live, you expect the management team to communicate clearly and handle the process with some sense of urgency. What made the experience especially frustrating was that I was genuinely interested in becoming a resident. Instead of feeling welcomed or valued as a prospective tenant, I felt like I was constantly chasing the management team for answers. I can only speak about my personal experience during the application process, but I would strongly encourage future residents to pay close attention to the communication and responsiveness of the management team before committing. If communication is this difficult before becoming a resident, it naturally raises concerns about how responsive management may be once you actually live there. I hope management takes this feedback seriously and improves their communication, accountability, and follow-through with future applicants.
• RF

  RJ Da Foodie

  Aug 16, 2026
  1.0
  My experience with Somerset Luxury Apartments was extremely disappointing and the absolute WORST. They, demonstrated a serious lack of responsiveness and accountability. I applied for an apartment on May 20, 2026 and paid $275 in fees, including a $200 portion that was to be refunded after my application was declined. I was advised that the refund could take up to 30 days. More than 30 days passed with no refund. What should have been a simple $200 refund turned into weeks of repeated phone calls, emails, follow-ups, and ultimately a formal certified demand letter. Despite my efforts to resolve the matter directly and professionally, I still did not receive the money owed to me. I eventually filed a formal consumer complaint with the Better Business Bureau who they had AC F rating with. According to the BBB they never responded to their requests. I later filed with Georgia Department of Law’s Consumer Protection Division. If no response my next step was to file suit in Henry County’s Magistrate Court. An individual from the Attorney General’s office personally contacted Pegasus Residential regarding my complaint. Not only did they play and act like they had no knowledge of this situation but they requested documentation, which I had plenty of (certified letters, text messages, emails) etc. Only after the state’s involvement and my providing documentation supporting my claim was the matter finally resolved and my $200 refund issued- 3 months later. I did eventually receive the full amount owed, and I appreciate that the refund was ultimately made. However, a consumer should not have to escalate a straightforward refund to the Georgia Attorney General’s office simply to receive money that a business has already acknowledged should be returned. For prospective residents, my recommendation is simple: document everything. Keep your receipts, emails, application records, and any written representations concerning fees and refunds. The issue isn’t that my application was declined. The issue is what I had to go through afterward to recover a refund that was already due. Somerset/Pegasus had numerous opportunities to resolve this directly. Unfortunately, meaningful resolution came only after outside intervention. Based on my experience, I cannot recommend Somerset Luxury Apartments.