Preserve at Dunwoody

Reviews

• ES

  Elias Silva

  Aug 21, 2026
  2.0
  At first, our experience was excellent. During our initial visit with Latrelle, we received exceptional service and felt truly at ease. In fact, that first impression and the conditions we were shown were among the main reasons we decided to move here. Unfortunately, the experience changed significantly after we made that decision. During the application process, we had questions that had to be addressed by a different agent since Latrelle wasn't available, and the service we received fell far short of the expectations set by our first visit. Our move-in day didn't go as expected, either. We had to sign the lease before we could even enter the unit, and receiving the keys felt quite impersonal—they simply handed us the items, and that was it. For someone starting a new chapter in a place chosen to be "home," I expected a bit more attentiveness and enthusiasm. Once inside the unit, we found several things that didn't match what we expected from an apartment advertised as renovated. There were scuffed and worn walls, old shelving with a poor-quality paint job, and—most concerning—an issue in the A/C area (possibly mold) that we hope will be properly inspected. We inquired about the possibility of switching units, but it wasn't an option. There was little left to do but accept the situation and try to make this unit our home. I’m giving two stars mainly because of Latrelle; the service during our initial visit was truly exceptional and played a major role in our decision to move here. However, the rest of the process has been quite frustrating and has fallen far short of our initial expectations. I sincerely hope our experience improves over time, but so far, every visit to the leasing office has been awkward—hardly the kind of experience one expects after deciding to live somewhere. An excellent first impression shouldn't turn into a completely different experience after the lease is signed.
• MW

  Megan Walton

  Jul 15, 2026
  5.0
  I’ve had a great experience so far. My apartment looks exactly like the photos on the website and what I saw during my tour. The renovated kitchen is beautiful with granite countertops, deep sink, & modern stove. Latrelle was professional throughout the entire leasing process. I had a scheduling conflict on my move-in day due to my own busy work schedule, but she was patient, understanding, and worked with me through everything. She made the process as smooth as possible. The entire staff has been welcoming and friendly from the beginning.
• LN

  Leticia Nieves

  Jul 11, 2026
  5.0
  Mr. Ivan made me feel so welcome the first day I came in to view my new apartment. He was so helpful and welcoming. He made my move in process so welcoming and quick. I am so happy and excited to have chose The Preserve at Dunwoody my new home!
• LB

  Latoya Blaque

  Jun 28, 2026
  5.0
  I have been here now for two years, & I’m more pleased this year than even last, and last year was amazing!! Latrell really makes sure us as residence are pleased and accommodated with the properties essentials. The property is always well managed and groomed, I couldn’t be happier with my stay. Worth every penny.😊
• CM

  Caitlin Mussak

  Jun 26, 2026
  1.0
  If you value halfway decent communication from your leasing team, don’t bother here! While trying to sort out the multiple extra charges and bills that were sent to me during / after moving out, I had several emails completely ignored by Ivan. There were several missed phone calls during business hours that only seemed to be returned if you called multiple times over and over like a lunatic. More than once, Ivan did not know the answer to a simple question I was asking and told me that a superior would call me back about the answer. This would be fantastic if I ever received that call back, still waiting for that. Team is incredibly hard to get a hold of and very dismissive about my concerns for extra billing. Even telling me that the Preserve team had no answers about a bill that had their forwarding address on it to pay! Some more professionalism would be highly valued in their office and I hope they can actually take the time to see and respond to this review, unlike all my other calls and emails.