Lumen Doraville

Reviews

• GR

  Grace Rim

  Aug 7, 2026
  1.0
  They told me they wouldn’t charge my first months’ rent but they did and now I have a charge on my credit score that I’m uncomfortable paying, which in result is messing with my credit score. Highly unprofessional and deceitful. Often when I call, there’s no response either which makes it frustrating to stay patient.
• CD

  Chris Do

  Aug 2, 2026
  4.0
  We lived here for a year, and overall our experience was positive. There were a few issues, but nothing that made living here unbearable. The biggest disappointment was being shown units in Building One during our tour but being placed in Building Two when it came time to sign the lease. Building Two was farther from the amenities and didn’t seem to be as well maintained. After moving in, we found water damage around the shower. Maintenance was always quick to respond and made multiple attempts to fix it, but the shower door continued to leak water onto the bathroom floor. I also wasn’t a fan of the sliding bathroom door. There was also a management change during our lease. We were charged a fee for displaying decorations in the small window above our porch door, even though this hadn’t been enforced under the previous management and other residents had similar displays. The positives were the modern appliances and excellent maintenance team. Every non-emergency request was handled the same day or the next day. Overall, it’s a good place to live for the price, with responsive maintenance and decent amenities, but there are a few areas that could be improved.
• BB

  Bradly Balterocruz

  Jul 31, 2026
  1.0
  **UPDATE** Lumen informed me the mold they tested came back as not toxic and I will not be getting reimbursed. 4 weeks later (8/7) I rarely leave negative reviews, but I feel it's important to share my experience so others can make an informed decision. I began experiencing what appeared to be "mold" issues (they don't like me saying mold) in my apartment and reported my concerns to the leasing office. Although maintenance responded, the issue was not fully resolved. As weeks went on, I continued noticing "mold" growth and my health began to decline. I eventually sought emergency medical care after experiencing respiratory symptoms. During this process, I kept the leasing office informed and continued requesting assistance. Environmental testing was later performed, but I spent weeks waiting for results while dealing with the situation (4 weeks for them to get results). The apartment eventually transferred me to another unit and provided a $300 concession, which I appreciate. However, by that point I had already dealt with significant stress, disruption, medical expenses, and damage to my personal belongings (over $7,000 worth of damages + Expenses). My renter's insurance claim was denied because the insurance company determined the damage was related to maintenance issues, which my policy did not cover. As a result, I was left paying for damaged belongings and medical expenses. Other than transferring me to another unit and providing a $300 concession, no additional compensation was offered. I'm posting photos so people can see exactly what I observed and make their own judgment. My goal isn't to attack anyone personally. I simply believe future residents deserve to know about my experience, and I hope management and corporate continue improving how situations like this are handled. I encourage anyone who notices signs of moisture or mold in their unit to document everything, submit maintenance requests in writing, and keep copies of all communication. This review reflects my personal experience.
• AH

  Andrew Ha

  Jul 20, 2026
  4.0
  I moved in recently and the leasing consultants(Lexi & Aliyah) were very proefssional and helpful with the move in process. They deserve a 5 stars each for their warm welcome and guidance. However, I wasn't too impressed with the management team that cleaned the previous renter's apartment(now my apartment). My closet door handle wouldn't move up, down, and would fall out occasionally. The sliding door wouldn't even lock to the latch. I also noticed how the dish washer wasn't cleaned when I tried drying my dish for the first time. In all, my experience with the welcome team was fine but not impressive. Lumen is a great place to live especially with the Doraville police department being right next door and location being next to the highway. Wish my welcome was better with better maintenance.
• MB

  Micheal Britton

  Jul 20, 2026
  5.0
  I had an amazing experience working with Lexi throughout my leasing process. From start to finish, she was incredibly patient, professional, and responsive. Her communication and willingness to work with me ultimately made all the difference, and I’m extremely grateful for her assistance. If you have the opportunity to work with Lexi, you will be in excellent hands. She genuinely cares about residents and provides exceptional customer service.