Platinum Property Management

Reviews

• BC

  Bryan Chadwick

  Jul 21, 2026
  5.0
  We love the communication that is always top notch with any representative of Platinum, regardless of the task at hand. We worked closely with Jennifer Locklear recently on 2 properties and everything was resolved right away. Brainstorming, finding solutions taking away weight - she did it with responsibility and grace. Thank you, Jennifer!!
• MT

  Maxwell Thelen

  Jul 18, 2026
  5.0
  We retained Platinum to manage our rental property for us. They helped us get it ready to rent, managing and arranging for contractors to handle some repairs and updating and get it cleaned, listed and rented. Jennifer Locklear was especially helpful coordinating everything quickly and efficiently. The contractors worked expeditiously, everything was reasonably priced, and the work was done well. Platinum got the property rented at a good rate within a week of it being ready. We've used them about a month, but so far very happy and optimistic about using them for years to come.
• DT

  Darlene Thomas

  Jul 16, 2026
  5.0
  Platinum is the best PM company. They are very responsive to any and all questions and you actually get to talk to real people. I’m so glad I moved my property to Platinum.
• LK

  LeTrice Kelly

  Jun 29, 2026
  1.0
  I am writing this review to share my experience with Platinum Property Management as an applicant. What went wrong: They approved me Friday and I couldn't even request a longer lease before getting a denial letter as they rented it out after approving me the day before. I was sitting in the bank getting a certified check when I got a denial email after requesting a 24 month lease instead of a 12 month lease. I was told the owner provided a quick response but then after approval was told sorry thank you for your application fee but its no longer on the market. This after sending the most confusing approval email requesting almost 7k from me for deposit, prorated rent, and 2nd months rent upfront. Don't waist your time. They will take your money make you think you have the rental and then send over a denial email. This affected me because I spent 85.00 app fee just to be treated like ish. My daughter was expecting this. Conclusion: I highly warn you before submittal. Your waisting your money. Find a private owner at least they are honest and you won't waist your time and money. Please see below for email received Friday and Monday denied. Due Now First Month's Rent (Aust): $1,895 - Certified Funds Only (cashier's check or money orders) Lease Details: · Lease Start Date (must be within 21 days of this email): 7-10-26 yes · Lease Term: 12 months – would like lease term to be 24 months · Number of Leaseholders: 1 · Monthly Rent: $1,895 · Number of pets, if any: 0 Funds due at walkthrough: Certified Funds Only (cashier's check or money orders) · Security Deposit: $2842.50 (must be separate from all other move-in funds below). · Admin fee: $250 · Pet fee, if applicable: N/A · Prorated rent, if applicable: N/A · Expedited move-in fee, if applicable: N/A Due on 8/1/2026: · Rent: $1344.84 (prorated 7/10/2026-7/31/2026) confusing because wouldn’t 1895.00 be due on 8/1. Please clarify and send over updates for review. Once you have replied all to confirm the above information an Official Notice of Approval will be sent to you via Docusign for signature. PAYMENT INSTRUCTIONS: Please hand deliver or overnight funds using FedEx or UPS Store. Send payment to: Platinum Property Management Services, Inc 212 Kelly Mill Rd Cumming, GA 30040 **If overnighting funds - once obtained, send an image of the funds and tracking details to this email chain** Please do not send funds via regular United States Postal Service as it is unreliable.
• VP

  Val Perkins

  Jun 29, 2026
  1.0
  I used Platinum Property Management for my Decatur rental property, and my experience was frustrating. My main concern was that I did not feel the property was being properly protected during the lease term. I had neighbors contact me directly about yard upkeep and trash left outside, which made me question how closely tenant responsibilities were being monitored or enforced. They perform periodic property visits, but in my experience, those visits did little for me as the homeowner, as issues found during occupancy were not meaningfully addressed before turnover. When the tenant moved out, keys were missing, including the keys to the gate padlock and the crawl space padlock, and I had to hire someone to cut the locks to regain access. Whatever amounts were charged back to the tenant were insufficient to cover the actual cost of restoring access, replacing locks, or bringing the yard and property back to the rental-ready condition expected for marketing. I also discovered mold issues in the crawl space and now have to spend thousands on mitigation. I understand they consider crawl space moisture to be an owner maintenance responsibility, but I was never notified by Platinum of any moisture or mold concerns in that area during the tenancy. They didn't include the crawl space in their quarterly visits. If I had been made aware of it, I would have addressed it immediately, not after the tenant moved out. As a first-time owner using a property management company, I expected clearer communication about what was actually being monitored, what was being enforced, and what still remained my responsibility. This was not the level of management I expected, and I would not use them again.