Platinum Property Management

Reviews

• CW

  Chantel Welch

  Sep 27, 2026
  1.0
  Living with platinum was good I enjoyed it, but the nice out process was not pleasant. I was charged $900 in repainting the wall, mind you I patched up the two small holes. Do not get maintenance because somehow the resident is billed for them to come out and look at your home.
• AK

  Anthony Kendall

  Sep 24, 2026
  1.0
  Platinum was a solid property management company while I lived there. I never called maintenance, completed every quarterly inspection and never had any issues. Unfortunately, the move out experience completely changed my opinion. I scrubbed the floors, pressure washed the garage and rented a steamer to clean the carpets. I did more to move out of this home than I have ever done when leaving any rental, yet I still lost approximately $2,600 of my deposit. They charged me $900 for wall repair and paint. I patched every hole from my two mounted TVs. The only holes left were a few tiny nail holes from pictures. Apparently, that and not repainting the entire house equals $900. I cannot dispute the $300 house cleaning fee or $300 carpet cleaning fee because both were in the lease. Still, if the tenant must professionally clean the home and carpets, what exactly is the owner responsible for when preparing the property for the next tenant or sale? There were some legit charges that I’d expect, but over all, this process felt incredibly unfair. Lisa made the situation even worse. Her tone changed as soon as I gave her my name and address over the phone. She was dismissive, condescending and so convinced that she was right that she essentially called me a liar. She attempted to charge me for preexisting curtain holes and items already at the property instead of simply verifying the facts with the owners. Eventually, I gave up the back and forth once I read the reviews on yelp and google. I wish I had read the reviews about other tenants’ move out experiences beforehand. I fully expect a snide response from Lisa or someone at Platinum. Save it. If you care about getting your deposit back, do not give it to Platinum.
• JM

  J Mims

  Sep 15, 2026
  5.0
  Platinum Property Management Services made what could have been a stressful transition feel effortless. After being strung along for weeks by another management company with no real movement, PPMS listed our property and had a qualified tenant placed in just 10 days. That kind of speed and follow-through says a lot about how well their systems work. Jennifer Locklear in particular stood out. She has a matter-of-fact, no-nonsense approach that made me feel confident things were being handled correctly, without a lot of unnecessary back-and-forth. Like the rest of the PPMS team, she's clearly knowledgeable about the local rental market and knew what to do to make things happen. The company knew how to price and position the property to move quickly. Overall, PPMS has a team-based approach that actually delivers. Highly recommend them to any landlord who wants a management company that runs like a well-oiled machine instead of leaving you guessing.
• CB

  Chris Borrero

  Sep 9, 2026
  5.0
  Jennifer at Platinum Property Management Services was very professional. She came in, made a list of what needed to be done to prepare our home to be put on the rental market and got it done!
• KT

  Kari Turner

  Sep 1, 2026
  1.0
  If you have young kids RUN!!!!! Within my tenure, we were without AC in the dead of summer and I had to FIGHT for a rent reduction. I have 2 toddlers by the way. In addition, no hot water for a week and we had reoccurring issue with RATS!!! My 3 year old woke up in the middle of the night to one in her room! If I could leave negative stars, I would. ALL of these issues and they are trying to gouge me on repairs for a property that was not in good shape initially. These people are absolute crooks. Upon move in, the agent who did the inspection walk through with me demanded to fill it out herself. I should've fought against that because when we moved out, they charged me for damage that was very clearly already there. I left the house in pretty good condition and they are refusing to give my deposit back. In addition, every repair request was met with attitude and resistance from a woman named Sabina. The door knob fell off one day and she told me to "get a screw driver". When I requested to legally break my lease early, Lisa, the owner was nothing but rude and hard to work with. DO NOT TRUST THIS COMPANY! They are absolute CROOKS