ibex at Uptown

Reviews

• SH

  Stacy Hence

  4 days ago
  1.0
  They allow abandoned cars to sit for MONTHS in our garage. I saw this lady coming back in forth to this car for over three months and have asked neighbors does she live here. She doesn’t! She is using our garage as storage.
• MC

  Michelle Childs

  Sep 28, 2026
  2.0
  I want to start by making it very clear that this rating is NOT a reflection of Alexis on the maintenance team. I specifically wanted to leave this review because I believe he deserves to be recognized for the exceptional service he personally provided today. I moved into Ibex on August 31st and, unfortunately, my overall experience with the property has not been great. I’ve dealt with several maintenance concerns since moving in, including issues that remained unresolved for weeks and through multiple maintenance visits. There have also been frustrations with communication and follow-through along the way. I genuinely love my apartment itself, which is part of why the experience has been so disappointing—I feel that many of these issues could have been resolved much sooner with the level of attention and care I received today. That is exactly why Alexis deserves his own recognition. From the moment he came into my apartment, he genuinely listened to every concern I had and took the time to work through each individual issue rather than simply rushing through the work order. He was thorough, knowledgeable, kind, and genuinely focused on finding solutions. He was even able to troubleshoot and properly address issues that had already been looked at during previous maintenance visits. What stood out to me most was his determination to make sure things were actually resolved. After dealing with some of these concerns for weeks, having one person come in and accomplish so much in a single visit was an enormous relief. When you’re paying to live somewhere, being able to comfortably and fully use everything in your home matters. Having someone come in who listens, takes your concerns seriously, and genuinely wants to find a solution makes such a difference. Alexis has been one of the kindest, most sincere, and most helpful people I’ve interacted with since moving into the property. I could tell that he cared about the quality of his work and wanted to make sure I was comfortable with everything before moving on. While my overall experience with the property is reflected in my rating, my experience with Alexis today would absolutely be five stars. I genuinely cannot express how appreciative I am for what he was able to accomplish in one visit. Employees who take this much pride in their work and show this level of care toward residents deserve to be recognized. I sincerely hope management recognizes what an asset Alexis is to this community. Thank you so much, Alexis!
• TW

  Tevarri Willis

  Sep 28, 2026
  5.0
  I've been living here for almost 3 years and It's been a good experience for me. Every work order has been answered and handled professionally. The leasing team is always courteous and ALEX from the maintenance team is great at his job. Always going above and beyond to make sure issues are handled correctly.
• AA

  akash agarwal

  Sep 16, 2026
  1.0
  Worst apartment , it is very close to Marta so I leased there. Roaches all around in the apartment and building. Ac didn’t worked which got me 300$ for 2 months and it was never repaired. I eventually left the apartment. While you move out in middle of month. They will ask for cashiers cheque and will not submit on time. Then they will apply a late fees due to that. They will have you visit their apartment more than 10 times after you move out to remove those penalty they put even after giving them proof. Worst experience
• SN

  Shay N.

  Sep 8, 2026
  1.0
  Unfortunately, I have to reiterate some of the concerns voiced in these reviews. In addition to an incessant pest control issue, I have also been dealing with a broken air conditioning system for 10 days as of the date of this review. This issue has happened multiple times this summer, and the temporary fixes have led to the air conditioning becoming completely non-functional which is unacceptable, and frankly unsafe, in this Atlanta summer heat. While the leasing staff is friendly and generally responsive overall when you call them or go to the leasing office, with this particular issue they have not been responsive to provide adequate solutions. They only provided one portable air conditioning unit in my two bedroom apartment, and we had to pay out of pocket for a second portable conditioning unit. While I’ve sent multiple emails and have called multiple times, no one has responded to me to discuss the issue. I went down to the leasing office to connect with the property manager who was unavailable, and I still have yet to have someone reach back out to me to follow up on this urgent issue. If you are considering living here, I would strongly suggest you continue exploring other options.