Balfour East Lake

Reviews

• TW

  Tony Williams

  2 days ago
  5.0
  If you’re looking for someone who genuinely cares about people, ask for Hannah Keeney. From the very beginning, Hannah made what can often be a stressful apartment search feel smooth, welcoming, and personal. She was professional, knowledgeable, patient, and incredibly responsive every step of the way. No question ever felt like a burden, and she always took the time to make sure I understood everything. What stood out most wasn’t just her ability to do her job—it was the way she treated me as a person. She created an experience built on kindness, honesty, and respect. Those qualities are becoming harder to find, and Hannah has them in abundance. A great leasing agent doesn’t just help you find an apartment—they help you feel at home before you even move in. Hannah did exactly that. Her positive attitude, attention to detail, and genuine passion for helping people are evident in every interaction. If every community had someone like Hannah representing it, apartment hunting would be something people actually looked forward to. Thank you, Hannah, for making such a positive impression. Your hard work doesn’t go unnoticed, and I hope you receive the recognition you deserve. Keep being exactly who you are—you make a real difference.
• DC

  DemiGod Classics

  Jun 24, 2026
  5.0
  Every staff member here at balfour is much appreciated for the experience I have had living here. 10/10
• SS

  Sally Sockwell

  Jun 11, 2026
  5.0
  I recently toured Balfour East Lake and was incredibly impressed. The property is beautiful, well-maintained, and has a welcoming atmosphere from the moment you arrive. The grounds and amenities were spotless, and it was clear that a lot of care goes into keeping the community looking its best. What stood out the most was the Property Manager, Hannah. She was absolutely amazing throughout the entire tour!! Super friendly, knowledgeable, professional, and genuinely passionate about the community. She took the time to answer all of my questions, made me feel welcomed, and provided a level of customer service that is hard to find these days. Hernan and Eliosa were extremely friendly and helpful during my visit. It’s clear they take great pride in their work and are attentive to the needs of the community.
• SS

  Sha Shawn

  May 18, 2026
  3.0
  Nice community. But what kind of through me off is the scheduling tours. I had an appointment 1:00pm. I received a call at 12:30pm, couldn’t answer it. Returned the call, no answer. Showed up at 1:00pm, was met by another guy who was also trying to get into the leasing office. Couldn’t get in. Nobody answered the phone, same automatic answering machine. Left a message stating I’m outside and it’s 1:10pm—nothing. It’s currently 1:30pm—i left. We live in 2026, it’s not hard to simply send an email if you can’t get in contact with a potential resident to reschedule or cancel, closed, —or Oh idk 🤷 have someone in the office incase scheduled tour clients show up if you’re on a tour. If you’re on lunch, put a sign out “oh we’re on a tour/lunch be back at..” It’s 2026, do a bit better.
• YR

  YaYa Randley

  May 6, 2026
  5.0
  Hannah was amazing at showing the model Homes to my brother it really made a difference this was the first set of apartments that we want to look at for him and ultimately it was the best choice

Frequently Asked Questions About Balfour East Lake