Progress Residential

Reviews

• PB

  priscilla butts

  4 days ago
  2.0
  I am extremely frustrated with the automatic application cancellation process. I have now had five applications canceled without any clear explanation, including situations where I had already been approved and the deposit had been settled. What is particularly concerning is that even after an applicant has completed the approval process and the deposit has been resolved, the system can still automatically cancel the application. I was also informed that once the system cancels an application, staff are unable to reopen it, meaning the applicant is required to start the entire process over from the beginning. This process is extremely frustrating and overwhelming, especially for individuals who are working within a specific timeframe to secure housing and move. Having to repeatedly resubmit applications, provide information that has already been provided, and start over because of an automated system error creates unnecessary delays and can potentially jeopardize someone’s ability to move within their required timeframe. I strongly recommend that this automatic cancellation system be reviewed and reconsidered. There should be a process in place for staff to investigate the reason for a cancellation and reinstate an application when the applicant has already been approved or has otherwise completed the required steps. Five canceled applications is unacceptable when there has been no apparent issue on my end. I should not have to continually start over because of a system that is automatically canceling applications without providing a clear reason or an opportunity for the issue to be corrected. I am requesting that this matter be escalated and that someone review the history of my applications to determine exactly why they have repeatedly been canceled. I would also like clarification regarding what is being done to prevent this from happening again. This process has caused a significant amount of frustration, stress, and uncertainty during an already time-sensitive move. Applicants should not have to repeatedly restart the housing process because of an automated system that does not allow reasonable errors or cancellations to be reviewed and corrected.
• TW

  T White

  Oct 8, 2026
  1.0
  I am extremely disappointed with my experience with Progress Residential. Throughout our lease, communication was poor, and getting clear answers regarding our account was incredibly difficult. The biggest issue has been the utility charges. We paid what was presented as our final bill, only to receive additional charges afterward that appeared to be duplicate utility charges. When we reached out for clarification, we were met with no response and little effort to explain the billing. As tenants, we should not have to spend countless hours trying to understand charges on our account. In addition, customer service was often unhelpful and came across as rude and dismissive. Instead of working to resolve concerns, representatives frequently made us feel like our questions were an inconvenience. I understand that billing mistakes and issues can happen, but clear communication, transparency, and respectful customer service should be the standard. Unfortunately, that was not our experience. Based on the lack of communication, questionable utility billing practices, and poor customer service, I would not recommend Progress Residential.
• DJ

  Dwana Jordan

  Oct 6, 2026
  5.0
  My recent experience with Progress Residential has been beyond amazing! I’ve been a tenant for two almost three years now and had a leak in my front yard for the second time. My mother was in ICU for the month of June and July and is recovering from two major surgeries so this was VERY stressful to experience. When I contacted Progress Residential and informed them they were very responsive and sent someone from Saw Plumbing out to repair the leak within two days. The plumber Chase was also very professional and pleasant to work with. I was contacted by a representative Ms Neely who from the beginning was pleasant and professional. She insisted that she would dispute our elevated water and sewer bills from June to September. Yesterday I received an email from her stating we would receive concessions for previous bills that covered June through September.I was contacted today and Ms Neely and her fellow coworker Ms Pope collaborated to extend an additional concession towards our November rent. She also offered us several options that assisted my household with payment for October so that we wouldn’t be inconvenienced until the matter was resolved. This whole process was resolved in less than 30 days and everyone was extremely helpful and went above and beyond. I would definitely accept the offer to renew my lease after my experience with Ms Ke Neely, Ms Ivette Pope and Progress Residential.
• BA

  Briana Atkins

  Oct 1, 2026
  1.0
  UPDATE: I am posting this additional review because Progress Residential’s response to my original review does not accurately reflect our experience as residents. We moved into this home on July 31, 2026, and we are still dealing with many of the same unresolved property-condition and maintenance concerns we reported after moving in. Despite the number of calls, emails, maintenance requests, and attempts to escalate these issues, there have been no meaningful changes or resolution in our home. Progress Residential stated in its response to my original review that it was “unable to locate an account associated with the information provided in [my] review” and asked me to provide the property address so they could review our concerns. I am a named resident on the lease, and we have repeatedly contacted Progress Residential directly regarding these issues. These concerns did not originate from a random online review we have been communicating with Progress about them since shortly after moving in. Our move-in was actually delayed because we were told restoration issues needed to be addressed before we could move into the property. Unfortunately, after moving in, we continued to experience unresolved and recurring maintenance and property-condition issues. We have reported ongoing moisture concerns and suspected mold, including an area in the bathroom that is difficult to access without moving the sink. We also have concerns that moisture may be present in one of the downstairs bedrooms. Restoration work was started but was never properly completed, and the restoration company did not return after the plumbing issue they identified was addressed. My asthma has also progressively worsened while staying in the area of the home where the suspected mold/moisture issues are located. This is particularly concerning to me because I should not have to continue living in an area where I have repeatedly reported potential moisture and mold concerns without seeing meaningful action. Most recently, a swarm of bees entered through the kitchen wall, creating yet another serious property concern. We have repeatedly contacted Progress Residential and attempted to escalate these issues. Yet the urgency to make these repairs has been extremely disappointing and, from our experience, essentially nonexistent. At this point, we have documented the conditions with photographs and have kept records of our communications and maintenance requests. I am including photographs with this review so prospective residents can see some of the conditions we have been dealing with for themselves. We did not immediately take our concerns to social media. We repeatedly tried to work directly with Progress Residential. Unfortunately, after weeks of communication, we are still dealing with unresolved issues. Prospective residents should ask very detailed questions about the property’s maintenance history, restoration work, unresolved maintenance requests, and how quickly serious property-condition concerns are addressed before signing a lease.
• LL

  Lovie

  Sep 29, 2026
  1.0
  My experience with this management company has been absolutely unacceptable. I have never felt so dismissed, powerless, and disrespected by a company responsible for managing my home. While I was at work, an incident occurred that resulted in damage to my garage door and a broken window. From the beginning, I have done everything possible to cooperate and provide documentation. I sent photos and even provided time-stamped information from my job showing that we were not home when the incident occurred. Every worker we spoke with regarding the damage told us that, based on what they observed, it appeared to be an “act of God” and was not something we caused. Yet despite providing documentation and repeatedly trying to communicate with management, I have received virtually no meaningful response, no consistent updates, and no clear explanation of what was happening. What I did receive were charges. The broken window and other damage were addressed promptly, and we were not charged HOA violations for those items. The garage door, however, took significantly longer to repair. Because it remained unrepaired and was considered an eyesore, we were ultimately hit with an HOA charge. From my perspective, that is especially infuriating because I had already reported the issue and was waiting for management to get the repair completed. I do not understand how a resident can be penalized financially for the length of time it takes management and its vendors to complete a repair. I have now been presented with charges totaling around $15,000 related to this situation. I have repeatedly asked for documentation, including the actual garage repair invoice and documentation supporting these charges. I should not have to beg for basic information concerning thousands of dollars being placed on my account. No response. No meaningful updates. No transparency. Just charges. The power imbalance in this situation is what I find most disturbing. A management company has the ability to place substantial charges on a resident's account while also controlling something as fundamental as that resident's housing. When a resident questions those charges, provides evidence, asks for invoices, and tries repeatedly to communicate, those concerns should not simply be ignored. I am not saying residents should never be responsible for legitimate damages. If I am responsible for a legitimate expense, show me the invoice, explain exactly how the amount was calculated, provide the documentation supporting my responsibility, and allow me to address it. That is all I have been asking for. Instead, I feel as though I am being told to accept an enormous financial burden without receiving the transparency or communication that should accompany it. This situation has made me feel completely violated and has destroyed my trust in this management company. It is disgusting to feel like your housing can be held over your head while your questions and requests for documentation go unanswered. If you are considering renting from a property managed by this company, DOCUMENT EVERYTHING. Take pictures. Save every email. Keep every maintenance request. Get conversations in writing. Keep your own timeline. Ask for invoices. Keep proof of where you were if necessary. I never imagined I would need time-stamped records from my own job to defend myself against charges related to something that happened while I wasn't even home, but here we are.

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