Palm Isle Residences

Reviews

• LL

  Love LaBeliza

  today
  1.0
  If I can give this place 0 stars I would. This apartment complex has gone downhill so bad since the new management took over. We lived here for years and never had these kinds of issues until they came along. The new management is terrible, and the property manager has absolutely no customer service skills. Her attitude and the way she handles situations with residents are ridiculous. Instead of trying to resolve issues, she makes things worse. No customer service skills, gets their tenants upset but don't know how handle an upset customer. The renovations are terrible, and they have a termite problem. We literally found a termite in my baby’s diaper! On top of that, we’ve had BEES coming into our home. How are residents supposed to feel comfortable in their own homes when we’re dealing with termites and bees getting inside? This is unacceptable! The new parking system is another joke. They towed our vehicle claiming there were multiple violations we weren’t aware of. We always make sure our vehicle is registered, and once we saw the issue they wanted us to fix, we corrected it, but management still had our vehicle towed anyway and don't want to take accountability for wrongfully towing our authorized vehicle. Nobody tried to help us, nobody showed any sympathy, and the whole situation was handled terribly. On top of everything else, we’re being charged for cable and trash service while dealing with all these problems. The property is a mess, but management is more worried about garbage bins and making sure patios fit their little aesthetic. They have time to complain about how things look, but what about the termites, bees, parking issues, and the overall condition of this property? And what makes it even worse is hearing about guests being contacted by management and asked to remove bad reviews. Instead of trying to silence people who have had bad experiences, why not actually listen to the complaints and FIX THE PROBLEMS? People have a right to share their experiences. If management spent half as much time addressing residents’ concerns as they do trying to keep up appearances, maybe the reviews would be different! Honestly, this place is TRASH under the new management. They’re promoting this property so heavily, but they need to focus less on advertising and more on actually improving it. A nice advertisement means nothing when the reality of living here is completely different. GET BETTER MANAGEMENT! It’s sad because we lived here for years without these problems, and now the new management has completely ruined the experience. No sympathy, no customer service, and no accountability. I would NEVER rent here again because of this management company. If you’re thinking about moving here, THINK TWICE, because this place is NOT what it used to be!
• KK

  Kayla

  Oct 3, 2026
  1.0
  My boyfriend and I moved in here 4 years ago. When we moved in everything was great and we were extremely happy. Rent was reasonable, water included, super friendly staff, maintenance was on point! And we had the BEST property manager ever Karl. He walked around the community every single morning waving at every resident in sight. Unfortunately that happiness was short lived when another company bought the community. Everything started changing for the worse. Rent was raised a few hundred dollars, water was now $100 a month, there already wasn’t anywhere to park your car so in solution to that they took 3 parking spots away from each building and made them visitor parking spaces. AND THE VISITOR HAS TO PAY TO PARK THERE! And if you don’t have anywhere to park and you don’t have a choice but to park in the visitors parking spot they give you a $55 parking ticket. But don’t do anything when visitors park in our spots.. The current staff is very rude and I do not think they.have the best interest in the residents. Traci the property manager very passive aggressive and hard to reach like she the president. Wanda front desk girl just gives the vibes of “I hate my job don’t talk to me”. The young lady with the red hair nice enough. They remodeled the inside of the unit changing countertops, sink, etc. They didn’t put my toilet paper holder on. The ceiling fan is so cheap the strings kept falling off so I didn’t have light in my bedroom for months. They didn’t replace my shower head they just left the box expecting us to do it. You can’t leave anything on YOUR BALCONY THAT YOU PAY FOR if it’s not patio furniture or you get charged $50 per item. You have to have a wristband to go to the pool. Doesn’t make sense to me why would I need a wristband if I have a key fob?? There’s much more I’d like to type but I’m so over this place. They sent me my lease renewal for $2100 a month for a 800 square foot apartment and I sent it right back.. unsigned with my 60 day notice. Please spare yourself it seems nice on the outside but they are so money hungry it makes no sense. Oh and I thought they were finally doing us a favor last year when they included internet for “free” just for them to tell us the internet will be included in next years rent…
• SY

  Steven Yger

  Oct 2, 2026
  1.0
  I was struck by a vehicle leaving right in front of this complex while walking, and the driver left the scene. There is a surveillance camera at the complex that appears to cover vehicles leaving the property, and I was able to provide a very narrow time window for when the incident occurred. What has been incredibly frustrating is the response regarding the surveillance footage. According to my attorney's investigator, management stated that they did not have video of the incident and would not provide video for review. My concern was never limited to whether a camera captured the exact spot where I was hit. Footage showing the vehicle leaving the property immediately afterward could potentially help identify the SUV and the driver. This is a serious hit-and-run involving an injured pedestrian, not a minor dispute. I would have expected management to make every reasonable effort to determine whether any of their cameras captured the vehicle before or after the incident and to cooperate with efforts to identify the driver. I'm extremely disappointed with how this has been handled. When someone's safety is involved and surveillance footage could potentially help identify a hit-and-run driver, residents and members of the public deserve transparency and cooperation. Edit; photos added exactly where I was hit and the camera orientation
• VH

  Valencia Honey

  Sep 13, 2026
  5.0
  I just moved in, and it's the best choice I could have made. The maintenance staff is really good, especially a man named Pascal; he is quick. Thank you for knowing how to treat your customers.
• TH

  Tammy Harris

  Sep 1, 2026
  5.0
  My Lease is getting ready to end. I’ve already decided on where I was going to move. Then I was driving by and saw that this apartment complex had vacancies. I didn’t do any research. Which I usually do. I just walked in. When I walked in, I saw an angel! Her name is Wanda! She helped me in so many ways. She Started off by just making me comfortable and giving me all of the information I needed to move in. She then showed me a one bedroom apartment that was absolutely beautiful, But a little too small. I told her I was gonna come back with my daughter, Which I did. On a second visit, she showed me a two bedroom apartment and told me that this apartment had a special to make it more affordable for me. She took the time to really help me. Now this apartment complex is number one on my list. I wish more people were like Wanda! I went to a different apartment complex, which I won’t not mention the name. Service was completely different. When I left, I knew I wasn’t going back! Mostly because of the representative. Wanda, please keep up the great work! You are exceptional!