Palm Isle Residences

Reviews

• TH

  Tammy Harris

  2 days ago
  5.0
  My Lease is getting ready to end. I’ve already decided on where I was going to move. Then I was driving by and saw that this apartment complex had vacancies. I didn’t do any research. Which I usually do. I just walked in. When I walked in, I saw an angel! Her name is Wanda! She helped me in so many ways. She Started off by just making me comfortable and giving me all of the information I needed to move in. She then showed me a one bedroom apartment that was absolutely beautiful, But a little too small. I told her I was gonna come back with my daughter, Which I did. On a second visit, she showed me a two bedroom apartment and told me that this apartment had a special to make it more affordable for me. She took the time to really help me. Now this apartment complex is number one on my list. I wish more people were like Wanda! I went to a different apartment complex, which I won’t not mention the name. Service was completely different. When I left, I knew I wasn’t going back! Mostly because of the representative. Wanda, please keep up the great work! You are exceptional!
• RC

  Roxanne Carlo

  6 days ago
  5.0
  We recently moved into Palm Isle Residences, and although everything wasn’t perfect when we first arrived, what truly stood out to us was how the entire team responded. From the community manager and leasing team to the maintenance staff, everyone immediately stepped into action. They listened to our concerns, addressed the most urgent items first, and continued working through everything down to the final details. More importantly, we genuinely felt like they cared about making things right and making sure we were comfortable in our new home. We are beyond grateful for the kindness, professionalism, and care they have shown us every step of the way. Moving is stressful enough, and having a team that listens, follows through, and truly cares makes such a difference. We’re now very excited to call Palm Isle Residences home and to begin this new chapter here. Thank you from the bottom of our hearts to everyone who helped make our transition a positive one. We would absolutely recommend this community to anyone looking for a place to call home in West Palm Beach.
• YP

  Yanetsy Pena

  Aug 23, 2026
  5.0
  Quiero felicitar y reconocer a Roberto Llanes por su excelente servicio y gran compromiso con la comunidad de Palm Isle Residences. Su profesionalismo, responsabilidad y dedicación se reflejan en la atención que brinda y en su disposición para ayudar siempre que es necesario. Es un verdadero placer encontrar personas que realizan su trabajo con tanta seriedad, respeto y dedicación. ¡Gracias, Roberto, por tu excelente labor y por todo lo que haces por la comunidad!
• NB

  Nicholas Blutcher

  Aug 20, 2026
  5.0
  This is a wonderful community for anyone looking for a convenient, centrally located place to call home. The property is close to the shopping mall, a variety of restaurants, and many other amenities. The staff is exceptional, welcoming, and always willing to assist. Whenever a need arises, Property Manager Traci is responsive and makes sure concerns are addressed promptly and professionally. If you’re considering making a move, don’t wait—come see what this community has to offer. You won’t be disappointed!
• KJ

  Karine J

  Jul 31, 2026
  1.0
  If I could give 0 stars, I would. Let’s start with the basics: failed monthly pest control that you pay for, inconsistent trash pickup that you also pay for, and management that couldn’t care less once they have your rent. I’ve been waiting to leave this review because I wanted the facts to speak for themselves. Tracy, the property manager, is by far the most inconsiderate, rude, and disrespectful manager I’ve ever dealt with. She dismissed every concern we brought to her and acted like we didn’t know what we were talking about. During the 2025 cold front, our A/C unit cracked and leaked refrigerant, causing constant system failures. We submitted maintenance requests, but instead of fixing the actual problem, they kept messing with the breakers. When I told Tracy black mold was forming around our bedroom window, she brushed it off as “condensation.” That level of negligence is unacceptable when people’s health is involved. After doing my own research, I found out the tenant before us in Unit 1188 had to be moved because of the exact same mold issue. So this wasn’t new they already knew. Because they ignored our maintenance requests for so long, our personal property was damaged. Thankfully, our renters insurance covered the losses, but even the insurance company struggled to get in touch with the leasing office because nobody answers the phone. That’s how we won our claim. The only way to get anything done is to show up in person. Once they finally investigated, they discovered the A/C unit was cracked, then tried to blame us For misuse mind you we’re not HVAC professional so we don’t even know how to crack anything in an AC unit for refrigerant to leak out however use that excuse to enforced a non-renewal out of spite & Corporate backed Tracy the entire time. There’s a reason Monaco Isles had such a bad reputation before the property changed ownership and name. The management culture never changed. They only act concerned when someone leaves a public review. Don’t mistake damage control for genuine customer service. I’m posting photos because proof speaks louder than their responses. These pictures show what happens when maintenance requests are ignored until your belongings are ruined. Save yourself the money, stress, and headache. If you’re looking for a place that values its residents instead of just looking “luxury,” keep looking. I don’t care how they respond to this review because I’ve already lived the reality. The photos tell the truth. Trust me.