Avasa Grove West

Reviews

• LL

  L

  3 days ago
  5.0
  I am a current resident here, and I must say this is by far one of the best places I have ever had the opportunity to live in. Liana and her team are courteous and responsive, not to mention incredibly understanding and compassionate. This is where you want to live, great apartments, great location, wonderful view, and an absolutely rockstar team in the leasing office.
• SM

  SERENA MERTL

  5 days ago
  5.0
  Beautiful place.. Nice people!
• MG

  MANISH GOYAL

  5 days ago
  5.0
  I've really enjoyed living at Avasa Grove West! The property is always clean and well-kept — common areas, hallways, and the pool area consistently look great, and it's clear the grounds crew takes pride in the property. The staff has been fantastic across the board, from the leasing team to maintenance, who are responsive, friendly, and quick to follow up on any request. Management runs the community really well, too — everything from rent payments to service requests is simple through the resident app, and you can tell they genuinely care about the resident experience. The amenities are another big highlight: the resort-style pool with the sun shelf and poolside pergola is perfect for relaxing, the 24/7 fitness center and yoga/spin studio make it easy to stay active, and the dog park and pet spa are a great touch for pet owners. I also love having access to the resident conference room and remote work areas when I want a change of scenery for getting things done. Overall, it's a well-maintained, well-managed community, and I'd highly recommend it to anyone looking for a place to live in Wesley Chapel.
• T2

  The Pelayo Family #2

  Sep 25, 2026
  1.0
  ⭐ 1-Star Review Our experience with Venterra has been extremely disappointing from beginning to end, and the way our refund has been handled has only made an already terrible situation even worse. We were scheduled to move into Building 2 on August 7. When we went to the apartment, we discovered a serious roach infestation throughout the unit. This was not one or two roaches that we happened to see. There were roaches in the sink, on top of the cabinets, throughout the kitchen, and baby roaches everywhere. We were shocked that an apartment in that condition was being presented to our family as ready for move-in. We immediately notified the leasing office on August 8 that we would not be taking possession because of the conditions. We were then told that our deposit, rent, and fees would be refunded within 15 days. That did not happen. Instead, we spent weeks repeatedly contacting the property trying to get our money back. We were given multiple explanations and promises about when the refund would be issued. At one point, we were told the original checks had supposedly been returned because the apartment number was missing from the mailing address. We have serious concerns about that explanation because we specifically provided our complete forwarding address, including Unit 323, to the leasing office multiple times. Eventually, after all of the delays, Venterra finally sent the refund in three separate checks—one made payable to me, one to one of my daughters, and one to my other daughter. These were funds owed from the same refund, yet instead of issuing one payment, Venterra divided it into three separate checks. That forced my daughters to deposit their individual checks and then transfer the money to me so that I could actually receive the refund. We thought that was the end of the matter. It wasn't. Venterra has now sent an additional refund, but once again they divided it into three separate checks—one for me, one for one daughter, and one for my other daughter. So once again, we are being forced to go through multiple deposits and transfers just to receive money that should have been returned to us as one refund. After everything we have already gone through, this is incredibly frustrating and completely unnecessary. Our family has dealt with significant financial hardship, stress, and emotional distress, as well as the difficulty of finding other housing after refusing to move into an apartment infested with roaches. What should have been a straightforward refund has turned into weeks of emails, promises, delays, returned checks, FedEx issues, multiple payments, and now multiple checks for the same refund. We have kept our documentation and correspondence throughout this entire process. Our experience raises serious questions about both the condition of the apartments being presented to prospective residents and the way Venterra handles refunds when someone refuses to move into a unit because of unacceptable conditions. Building 2 was not in acceptable move-in condition when we were given the apartment. There were roaches in the sink, on top of the cabinets, throughout the kitchen, and baby roaches everywhere. And after we refused to move in, getting our money back became another ordeal. We are sharing our experience so prospective residents can make an informed decision before signing a lease or moving into this property. This has been an exhausting and unacceptable experience for our family from start to finish.
• TF

  The Pelayo Family

  Sep 17, 2026
  1.0
  ⭐ 1-Star Review Our experience with Venterra has been extremely disappointing from beginning to end. We were scheduled to move into Building 2 on August 7, and when we went to the apartment, we discovered a serious roach infestation throughout the unit. This was not a situation where we saw one or two roaches and could simply overlook it. There were roaches in the sink, on top of the cabinets, inside and around the kitchen area, and baby roaches throughout the apartment. They were everywhere we looked. We were shocked that an apartment in this condition was being presented to our family as ready for us to move into. We were not willing to move our family and our belongings into an apartment with an infestation like this, so we notified the leasing office on August 8 that we would not be taking possession of the apartment because of the conditions. What has happened since then has been just as frustrating. We were told that our deposit, rent, and fees would be refunded within 15 days. That deadline came and went, and we still did not receive our money. After repeatedly contacting the property, we were given additional assurances that the refund was being processed. We were eventually told that the original checks had supposedly been returned because the apartment number was missing from the mailing address. We have serious concerns about that explanation because we specifically provided our complete forwarding address, including Unit 323, to the leasing office multiple times. We were then told that a replacement check would be sent by FedEx on Monday and that we would receive an update and tracking information on Tuesday. That did not happen either. At this point, we have spent weeks trying to get back money that we were told would be returned to us within 15 days. This situation has caused significant financial hardship, stress, and emotional distress for our family, on top of the housing difficulties created by having to find somewhere else to live because we could not reasonably move into the apartment we were given. The most concerning part is that this wasn't simply a minor maintenance issue. We were presented with an apartment in Building 2 that had a serious roach infestation, including roaches in the sink, on top of the cabinets, and baby roaches throughout the apartment. We were expected to move our family into those conditions. We have kept all of our emails and documentation regarding the condition of the apartment, the refund, and the numerous representations made to us about when our money would be returned. We are sharing our experience because prospective residents deserve to know what happened to our family before signing a lease or moving into this property. We sincerely hope management takes these concerns seriously and addresses both the conditions residents are being presented with and the way refund issues are handled afterward.

Frequently Asked Questions About Avasa Grove West