Tuscany Bay Apartments

Reviews

• JR

  Jordan Rodriguez

  Aug 6, 2026
  5.0
  Angelo is amazing! He came to our apartment and fixed our sink issue super fast. He was very kind and did a wonderful job. We are so happy with his help!
• PB

  patrice barnett

  Aug 6, 2026
  5.0
  This review is specially for Angelo. He is always so pleasant m, thorough and takes the time to explain exactly what work was completed and if any follow up is needed, and has been this way since I moved in. I appreciate folks like Angelo making what can be a frustrating experience a little less so.
• RR

  Rhea Ravula

  Aug 3, 2026
  5.0
  I have been living here for 5 years and usually things get fixed pretty instantly once reported. The management and the maintenance staff is friendly and swift to respond. Angelo recently fixed my HVAC, garbage disposer and he is a thorough professional.
• ME

  Manuel Esteban

  Jul 18, 2026
  2.0
  Hello, this is the second time I’ve placed a service request regarding the pool grill. I ask that you take this seriously and ensure the work is actually done properly; the previous request was closed as "completed," yet the grill’s handle is still loose and the burners won't light. If you don't know how to fix it, let me know; I will repair it myself and submit the expenses to corporate for reimbursement. I have a video—which unfortunately cannot be uploaded here—but I will show it at the office as proof. Thank you.
• RR

  rayne rocha

  Jun 30, 2026
  1.0
  I honestly don’t know what else to do anymore — whether I should call the police or just lose my mind inside this apartment. Since we moved here on May 30th, we have not had peace. Our upstairs neighbor jumps — literally jumps — day and night. And when they are not jumping, they walk stomping their feet. There is no specific time: 6 PM, 8 PM, 9 PM, 10 PM, 11 PM, 2 AM, 3 AM, 4 AM, 5 AM — seven days a week. During the first weekend after we moved in, I sent my first email to the office explaining that the noise was unbearable and asking if they could please notify the residents that someone lives underneath them. That email was answered. However, nothing changed. In the following weeks, I sent three more emails and received no response. Today marks 30 days living here — 30 straight days of waking up and going to sleep with the windows shaking because of how much they jump and stomp in the apartment above us. I have already asked if there is another unit available or any other possible solution, but nothing has been offered to me. I am writing this almost at midnight on a Tuesday, and we still cannot sleep. But tomorrow, July 1st, if rent is not paid, I am sure a “reminder” email will arrive by the afternoon. My husband works a physically demanding job and leaves home at 5 AM, but he cannot rest at night because it feels like we have a highway above our heads. When I toured this community, I loved the service. During the application process, when we received the keys, and even with maintenance requests, the staff was helpful. But unfortunately, they are just as good at ignoring a basic need: the right to rest and have peace inside our own home. I am writing this review hoping that maybe this will finally make them move us to another apartment or take action. But for now, I want to warn anyone considering living here: in 30 days, my requests for help have been ignored, and nothing has been done. Think carefully if this happens to you and whether you would be able to live like this.