The Preserve at Westchase

Reviews

• MB

  Matheus Brito

  4 days ago
  1.0
  A had a lot of issues with management and loud neighbors while living there, after my contract was up they gave me a move out statement saying how much they owe me from my security deposit. Next month will be a year that I moved out and they still haven’t given me a resolution on my security deposit, I know I’m not the first and I won’t be the last that they do this with. Call the office multiple times and it’s always the same answer “I’ll check that and I’ll get back to you in a few”. It’s been like that for the past year. I go there and I get the same excuses, it’s a problem with accounting it’s a problem because management changed. Can somebody please get back to me with some resolution to this on going issue?
• PS

  Pavel Shcherbitskii (Paul Shcherbitskii)

  4 days ago
  4.0
  We have stayed at Preserve At Westchase for over a year so far This is one of the most affordable options for living in Westchase, good value for the money. There are a lot of kids of all ages in the community. The maintenance team here is best-in-class! The team itself in general, and its leader Juan Carlos in particular, are doing an amazing job! All residents' issues are addressed lightning fast and don't recur. They also make sure the premises are free from any trash items and keep all the amenities well maintained. The office team is very nice and easy to communicate with. The management is trying to improve residents experience and you can observe some improvements being implemented gradually. The apartments are spacious and have a convenient layout. The pool is nice and is almost never crowded. The gym is OK... I wish there were heavier dumbbells or a barbell with a set of disks, but at least you can do some of the workouts with the present equipment. There is a small basketball court as well where you can play basketball or practice other indoor activities. Among the cons i can point out roach infestation which is present to different extent in different buildings/apartments. Aside from that, there are costs that i would like to opt out to, but they are mandatory and included into rent ($30 for valet trash and $95 for an advanced Spectrum challenge - i would rather take my trash out by myself everyday in small portions rather than have to collect it in that big ugly bin and having to put it out during particular time window - also the valet is doing poor job showing up at different times and often missing to pick up trash here and there, as for the Spectrum, i would rather save and connect to a cheaper option). Next, the cleaning team doesn't ever clean the tables in the pool area, there is a lot of dirt and stains on them. The Landscapers are also doing a poor job so the plants and flowers die, lawns becoming brown here and there, lots of dry leaves throughout the premises. However, despite all the cons mentioned above, we renewed our lease here for the second period and would probably stay longer until we are ready to rent a house.
• TB

  Thomas Brunner

  Aug 14, 2026
  5.0
  When my wife and I first moved in here we had a very rough time with countless issues and the maintenance experience was really terrible. For the last several months there has been a new maintenance staff led by Juan Carlos who is always courteous and very knowledgeable. The service has been so much better/faster and more polite. The new management team has also significantly improved the experience.
• LM

  Luke McKee

  Jul 24, 2026
  5.0
  Diana and Josh are Professional, helpful and AWESOME!!! Come see them to look at an APT. Also The Supervisor of Maintenance and his whole team are efficient, on time, friendly and respectful of your issues, Great job guys
• GN

  GJ Nelson

  Jul 16, 2026
  1.0
  I scheduled a tour on Sat,1/17/26,toured w/Barry Meadows.I emailed Barry on Mon,1/19/26 regarding questions I had from the tour etc.He responded on 1/20/26 stating he had been out of the office on Monday & was going to be out of the office again on Wed1/21/26 & Thurs1/22/26.Due to him not being in the office for the following 2days he stated,“I can literally have your application approved within two hours pending you submit application & complete pay score income verification following the submitted application.”This was said to me not only via email but by phone.I was also told that in the case my app was denied for any reason,I would receive a *FULL REFUND within 48 hours*,Barry stated he would stay in the office a few more mins if needed to give everything a chance to come through as he was going to be out of the office & I was on a crunch for time & needed a response as to if I was approved or not by Thursday 1/22/26.as this apt was my first choice, but I had another one lined up & w/ approval to move in, but I preferred this one.I completed everything requested by Barry in less than 10 mins.Barry reassured me that anyone in the office could help/speak to me & would provide me updates on my app.That was false.NO ONE ever contacted me w/ any updates whatsoever.I sent emails on 1/21-1/22/26 & no responses from anyone.I called & left voicemails,no responses.Their website, google, email signature all have different phone numbers listed,I called them all.Still nothing.I even called the number that Barry called me from,because that number was different as well.NO RESPONSE.At this point,I’m on the verge of losing the other apt I was already approved for.I had already given up at this point.Barry finally calls me back on Fri1/23/26,I expressed my frustration w/the lack of communication,he was very apologetic etc.But the minute I told him I was no longer interested because I had ran out of time due to the lack of communication & I was going to be moving forward w/ the other apt, he got an attitude & hung up on me.From the end of January until the End of May, I NEVER got my money back nor did anyone contact me from this company whatsoever.I had my friend call,my friend was told my check was at the office awaiting pick.I showed up on 5/29/26 for my refund that was due to me.I spoke w/ Dianna Corbin which stated she was the assistant manager & that they didn’t have a check for me & I wasn’t entitled to one either…& of course Barry was no longer employed by the company & had suddenly left without giving any notice,he up & moved to another state.We went around in circles for over 30 mins,no one knew anything.Dianna stated they had to wait for corporate,then they had to wait for Josh,but no one wanted to bother Josh.Then I spoke w/Caleb who entered Dianna office while she went elsewhere to “look for the check”,while Caleb was apologetic for my experience w/Barry,he was still lost as can be too.Caleb asked me if I was waiting for a full refund of $300,I replied yes.Dianna communicated to me that nothing could be done until Monday,& that IF corporate approved the refund that “I wasn’t entitled to” that it would be another 45days before I saw the refund.I explained that I had been dealing w/them since JANUARY,I was not going to wait another 45days for check.Especially after it was due to me within 48 hours.I requested to have the check expedited because I had waited enough & had been more than patient w/ the empty promises.Dianna stated that she would call me on Monday 6/1/26, I advised her to please email me as it is difficult for me to answer the phone during work hours.She assured me that she would contact me & give me whatever update she had for me.I don’t know why I believed her,just another lie.Dianna NEVER contacted me w/any updates whatsoever.3weeks had gone by since that supposed contact that was going to be made.I finally received a PARTIAL refund of $225.00 on 6/30/26.If they owe you money, I suggest you go to their office,as they have a stack of unclaimed checks just sitting in the bottom left drawer in Dianna’s office.