Progress Residential

Reviews

• YV

  Yanela Valdez

  2 days ago
  1.0
  ⭐ 1 STAR — PLEASE READ BEFORE RENTING FROM THIS COMPANY My experience with Progress Residential has been extremely frustrating, and I feel that other people deserve to know what happened to me before making a decision to rent from this company. When I needed to move out, I contacted Progress Residential multiple times to ask about my options and make sure I followed the correct procedures. After numerous phone calls with different representatives, I was repeatedly told that I needed to submit a Notice to Vacate in writing. I followed their instructions, and my Notice to Vacate and move-out date were approved. At no point during those conversations was I clearly informed that I needed a separate termination agreement, that a termination fee would apply, or that my lease remained in effect until November 24. I made every effort to understand the process before making my decision. I trusted the information their representatives gave me. Instead, I learned about the additional fees AFTER my move-out. What makes this experience so upsetting is that I called repeatedly to ask questions and understand my options. Why was I never informed of these requirements when I had multiple conversations with their team? Why was my Notice to Vacate approved without anyone clearly explaining the financial consequences? The communication was confusing, inconsistent, and extremely disappointing. I was left feeling misled and financially blindsided by a company I expected to provide clear and accurate information. I am now disputing these charges and requesting a formal review of my case. My advice to anyone renting from Progress Residential: Get EVERYTHING in writing. Do not rely solely on what representatives tell you over the phone. Ask specifically about early termination fees, termination agreements, lease end dates, and every potential charge before submitting a Notice to Vacate. Save every email and approval you receive. Tenants deserve transparency, honest communication, and the opportunity to make informed decisions about their housing and finances. No one should have to go through this much after making repeated efforts to do things correctly.
• TW

  Todd Workman

  2 days ago
  1.0
  BEWARE OF PROGRESS RESIDENTIAL — Unexpected Fees, Questionable Charges, and an Extremely Disappointing Experience We are currently in the process of moving out of a Progress Residential rental, and I can honestly say this has been one of the most frustrating and disappointing experiences I've ever had with a company. We notified Progress Residential MONTHS in advance that we would not be renewing our lease and would be moving out. We communicated this multiple times, including through their required channels, and have emails from Progress Residential acknowledging our intentions. Apparently, that wasn't enough. If you're considering renting from Progress Residential, be prepared for what could happen when you decide not to renew. In our case, we've been hit with OVER $3,000 in unexpected and disputed charges, including month-to-month rent fees, what appear to be duplicate utility charges, attorney fees, and even charges for future rent despite repeatedly notifying them that we were moving out. And it gets worse. We mailed a cashier's check for our full payment weeks in advance. Progress Residential acknowledged that they had received the check but admitted they were delayed in posting it to our account. Despite having our payment, they proceeded with filing an eviction action against us. We are now dealing with attorney fees stemming from a payment they already had in their possession. How is that acceptable? They also continue sending us lease renewal agreements despite our repeated notices that we are NOT renewing. Again, we have written documentation confirming that they received and acknowledged our communications. Their final ledger is so confusing and filled with questionable charges that it's difficult to determine exactly what they're attempting to collect and why. From our perspective, these charges are unreasonable, and the entire process feels designed to extract as much money as possible from departing tenants. At this point, I'm already anticipating a battle over our security deposit, on top of the thousands of dollars in charges we're disputing. I'm a business owner with a credit score over 800. I understand contracts, financial obligations, customer service, and the importance of paying bills on time. I also understand that businesses have a right to collect legitimate charges. But what we've experienced with Progress Residential goes far beyond what I consider reasonable or acceptable business practices. What concerns me most is the possibility that tenants could face legal action, additional fees, or damage to their credit over charges they genuinely dispute, even when they've made a good-faith effort to meet their obligations. I don't typically go out of my way to write reviews like this, but I feel strongly that other families deserve to know what they could be getting into. My advice to anyone considering Progress Residential: RECONSIDER. Find a locally owned real estate company or property management company that values its tenants, communicates clearly, and handles billing transparently. We have documentation supporting our experience, including emails acknowledging our move-out notices and communications regarding our payment. I would strongly encourage anyone renting from Progress Residential to document EVERYTHING, keep copies of every payment, and carefully review every charge on their ledger. I would never recommend Progress Residential based on our experience. And unfortunately, we're not even finished moving out yet.
• MM

  Michelle Martin

  Oct 6, 2026
  1.0
  This whole experience with Progress Residential has been extremely stressful. We had to move because of mold, and from the very beginning it felt like we had to fight just to get answers and get someone to actually help us. At first, they were trying to put our family in a hotel while they worked on the house instead of moving us into one of the roughly 30 homes they had available at the time. For a family already dealing with mold, packing up, and having our lives turned upside down, that just did not feel like a realistic solution. One of the biggest problems with Progress Residential is communication. It is incredibly hard to get someone on the phone, and getting calls or emails returned can be just as difficult. We spent way too much time calling, emailing, following up, and trying to figure out what was happening. I do want to give credit where it is due. Kensley was the person who really helped us through this situation. He communicated with us, followed through, and made us feel like someone was actually paying attention to what our family was dealing with. I truly appreciate everything he did because without him, this process would have been even more frustrating. Amy was also helpful and I appreciate the things she did for us, but there were a few times when communication and follow-up were dropped, and we had to keep reaching back out. Trevor, unfortunately, was a completely different experience. I sent multiple emails and made multiple calls and never heard from him once. Not one response. When a family is dealing with something as serious as mold and being forced to relocate, that kind of lack of communication is unacceptable. I am thankful that we finally got moved, but this entire process was much harder than it needed to be. Progress Residential really needs to work on communication, responsiveness, and how they handle families dealing with serious issues like this. Kensley was absolutely the bright spot in this whole situation, and I hope Progress Residential recognizes employees like him who actually take the time to help residents when they need it most.
• GK

  Gilbert Krough

  Sep 29, 2026
  1.0
  If you’re considering renting from Progress Residential, understand that you may be paying premium rent for a level of service that is anything but premium. This is the second time this month (September 2026) Progress has confirmed a repair appointment, provided a specific time window, and then simply failed to show up, with zero communication that the appointment would not be honored. I have had to contact them myself just to find out what happened and when someone might actually come. This has happened 3 times just this month(September 2026), and more than 10 times over the past year (2026) between my fiancé and me. That is an unreasonable amount of time spent taking off work and rearranging our lives for appointments Progress scheduled and then failed to keep. The problems themselves are frustrating enough. A bathroom vent fan has been broken for over a month. We also reported a ceiling stain; a vendor came out and sprayed sealant but did not properly address the underlying roof rot. The A/C has required repeated service calls and, while mostly resolved, the home still struggles to maintain temperature on hot days because of poor insulation. Even repairs that eventually get addressed aren’t necessarily done well. The countertops were repeatedly reported because of sharp edges. After finally sending someone out, the repair technically eliminated the sharpness—but the finished work looks terrible. Meanwhile, we’re paying $2,150 in base rent, and with water, trash, electric, and additional fees—including a “Smart Home” charge for features that aren’t actually provided—our monthly cost is at least $2,400. At this price, I don’t expect perfection. I do expect basic communication, competent repairs, and for appointments to actually be honored. Progress Residential has repeatedly demonstrated that those expectations may be too much to ask.
• LH

  Luke Hazelton

  Sep 29, 2026
  1.0
  1. It turns out our attic insulation is not up to code, and hasn’t been for the three years we’ve rented our house! So we’ve been paying MUCH higher electric bills than we should’ve been for the past three years. We’ve had plenty of HVAC-related visits since the house has always run too hot, and plenty of techs have been in the attic, but they always said “it’s sunny, it’s Florida, you just gotta deal with it and keep your curtains closed”. We’ve had blackout curtains and’s kept them closed, and reflective privacy film on the windows and glass doors, but it’ll still reach close to 80° inside in the summer when the thermostat is set to 70°. And we FINALLY got a tech to confirm the installation isn’t up to code TWO MONTHS AGO but since then we’ve had 13 visits to confirm the AC isn’t broken and there’s still no progress on the insulation. And we submitted a compensation order to try to get paid back some of the money we’ve spent on our electric bills ($500+ per month for 1700 sq ft house) but they ghosted us then closed the order with no explanation. And that’s after it took multiple attempts to even get the compensation orders opened in the first place. 2. There was a drought and a tall palm tree died in the front yard, and since it’s “a 8ft tall” it was Progress Residential’s responsibility to remove it. Well they sent a crew to cut it down but they left the stump/bulb and Progress closed the work order like it was completed. So I had to submit another work order to get that removed, but then that crew clearly didn’t know what they were doing and launches rocks at the house and windows, left ripped up tire tracks all over the front yard, and only pulled out most of the stump but left a massive mound where the tree roots used to be. Palm trees are super fibrous so that mound is still visible over a year later and hardly any grass grows in that area. 3. The backyard has no shade. This is Florida so that sucks. We wanted to install a permanent shaded addition and were willing to foot the bill but when we asked for permission we were told flat out no. I know that’s a little weird to want to renovate or improve a rental property, but there’s no shade AND no sprinklers in the backyard so grass struggles to grow especially since we have a dog that runs around. So it just sucks there was no negotiation or anything when we offered to improve the property. 4. The local office for Progress Residential is no longer open to the public. AKA they had too many residents showing up to complain about the poor service that they had to close the doors. So now the only way to contact them is to call or email, which has a delay and goes through automated systems and generally shows a lack of care. 5. Our fence burned down. It was just a portion where our neighbors burned something too close and didn’t put out the embers, but there was still a 10ft section missing after the fire was put out. Progress didn’t consider fixing the fence their responsibility since it’s technically the neighbors fence. But our property was advertised as having a fully fenced in backyard! They never followed up or anything to see if it ever got fixed (it did, you’re welcome). 6. Our sliding glass door shattered. Progress didn’t determine that an emergency or safety concern so they wouldn’t send anyone to inspect or replace it for a few days. But it’s a safety concern both for our dog and ourselves to have the house open and exposed so we ordered a replacement that could help us out same-day. Then we contacted Progress to let them know we handled it and just needed compensation for the door (covered by the “act of God” clause in our lease) they said they wouldn’t cover anything since we didn’t use an approved vendor. And our renters insurance wouldn’t cover anything because the lease clearly stated it was Progress’s responsibility. So that became a sudden out of pocket expense. 7. There’s no way to reopen a work order. Once Progress closes a work order randomly (and it WILL happen), you have to submit a whole new work order and start the process over again.

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