Progress Residential

Reviews

• JL

  Julie Lopes

  5 days ago
  5.0
  Renting with Progress Residential hasn’t always been the easiest process, but I have to say that the staff at the Tampa location is phenomenal. The first time I came into the office, Kinsley assisted me and was incredibly helpful. Not only did he have a kind and professional demeanor, but he also went out of his way to help resolve my issue quickly and efficiently. While waiting, I also spoke with Trevor at the front desk. He was extremely thoughtful in explaining the process to me and helping me understand what to expect throughout everything. I walked into the office feeling stressed and overwhelmed, but I walked out feeling relieved, supported, and genuinely cared for. These two gentlemen truly turned the entire experience around for me. I am very grateful for their kindness, professionalism, and willingness to help, and I sincerely hope they are recognized for the positive impact they make.
• CP

  Cameron P

  6 days ago
  5.0
  I truly cannot say enough amazing things about our experience with Progress Residential, especially Amy Stevenson, Leasing Experience Partner, and Millie Perez, Resident Experience Lead. These two completely changed what we thought a rental experience could look and feel like. Our family recently went through a home to home transfer during a very stressful and emotional time in our lives, and honestly, Amy and Millie were the reason we made it through the process feeling supported instead of defeated. From the very beginning, they treated us with kindness, compassion, dignity, and genuine care. Not once did we feel like just another resident, another ticket, or another number in a system. They treated us like people, and that matters more than words can explain. In today’s world, it is very easy to find companies where communication is poor, residents feel ignored, and everything feels cold and corporate. Amy and Millie were the complete opposite of that experience. Every phone call, every email, every update, and every interaction felt personal, sincere, and professional. They listened to us, reassured us, answered questions, stayed involved, followed up consistently, and truly went above and beyond to help our family through a difficult situation. Progress Residential speaks about values like putting residents first, communication, dignity, respect, and creating a place people are proud to call home. Amy and Millie did not just talk about those values, they lived them every single day throughout this process. They are exactly the kind of employees every company hopes to have representing their brand. There were multiple moments where they could have simply done the minimum required and moved on, but that is not who they are. They took ownership, stayed engaged, advocated for us, and genuinely cared about making sure our family was taken care of. That level of dedication is rare, and it deserves to be recognized at the highest level within the company. I know people are often quick to leave negative reviews online, but I think it is just as important to recognize employees who are truly exceptional at what they do. Amy Stevenson and Millie Perez are exceptional. Their professionalism, empathy, patience, communication, and leadership made a lasting impact on our family, and they are a huge reason why we are proud to continue calling Progress Residential home. Progress Residential should be incredibly proud to have team members like Amy and Millie. They are the reason residents stay. They are the reason people feel valued. They are the kind of employees who build trust in a company and make residents feel like they actually matter. To Amy and Millie, thank you both from the bottom of our hearts for everything you have done for our family. Your kindness and support during this process will never be forgotten. You both made an overwhelming situation feel manageable, and your care truly meant more than you probably realize.
• ST

  Sean Taylor

  May 11, 2026
  1.0
  Current resident, have been without AC in Florida for 4 days, nobody will call me back, nobody can help me, sit on hold for 20 minutes just to get transferred to another person who knows nothing. Hands down worst experience of my life. Literally have never given a one star review before but this earned it.still an ongoing issue if anyone from progress cares to reach out
• KE

  Kimberly Edmondson

  May 5, 2026
  3.0
  The house is decent but the carpet is 10+ yrs old and walking on it is crunchy!! The look of the house as advertised was completely different than in person! Old photos of the original condition were very misleading! The yard is atrocious! Took 2 weeks of hard work and about $500 in supplies to get it semi respectable! Office personnel refused to address it! Also gray paint splattered all on the outside of house from maybe repairs in past was told they won't fix that either! They said anything that doesn't hinder the function of the inside of the house they don't address! Sent the wrong trash day info and No info on the cluster mailboxes I had to figure that out on my own! Drug dealer next door with traffic all hours of the day and night.
• MR

  Melanie Ramirez

  May 4, 2026
  5.0
  I would like to thank Delia G for all her help and assistance the last few weeks . Her kindness and compassion has been remarkable.

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