Progress Residential

Reviews

• IF

  Imoni Fields

  2 days ago
  5.0
  Santiago was extremely professional, thorough, and committed to resolving the issue with my smart hub system. Several technicians had previously come out to address the same problem, but Santiago demonstrated a genuine willingness to get to the root of the issue and make sure it was fully resolved. He took the time to complete all necessary tasks during his visit, going above and beyond to provide one-time resolution and help prevent future technicians from having to return for the same issue. His attention to detail, professionalism, and dedication to customer service were greatly appreciated. I would highly recommend Santiago and would definitely request him as my technician for any future service needs.
• CC

  Chris

  5 days ago
  1.0
  DO NOT RENT FROM THIS COMPANY WITHOUT READING THIS FIRST. We moved into our home on August 8, 2026, and the experience has been extremely frustrating. I want to make one thing clear: the actual maintenance technicians who have come to our home have been awesome. They have been professional, helpful, and have done what they can when they are actually sent out. My issue is with management and customer support failing to follow through after they leave. From move-in, we've had issue after issue. The grass was over two feet tall, there were huntsman spiders throughout the house, and the water was extremely cloudy and smelled so bad we initially couldn't shower in it. The water issue was eventually addressed, which I appreciate. The landscaping has been a disaster. I was assured before move-in that the grass would be taken care of. It wasn't. The landscaping company canceled, rescheduled, then apparently forgot about us on Tuesday. I called today to remind them, was told they would come out, and they still didn't show. I'm now being told it will be Monday. They didn't come today AGAIN. The dishwasher stopped working after being used once. Someone inspected it and told us it would be replaced, but we're still waiting with no updates. We also submitted a garbage can request on move-in day. We were told one would be delivered, so we waited a week and a half. After still receiving nothing, I had to contact them again, only to be told we need to buy our own. Then there's the HVAC. The AC plenum had visible mold-like growth, was damaged/separating on the intake side, and was blowing cold air directly into the garage. I was told this issue was apparently known before we moved in but wasn't repaired. I was given a Friday HVAC appointment from 8 a.m. to noon. Nobody showed up, despite multiple calls telling me someone was still coming. I eventually learned I wasn't actually scheduled for Friday and that the appointment was supposedly Monday. The HVAC company did finally come Monday and sealed the immediate leak. Again, the technicians were great. However, they told me they were waiting for approval for the remaining repairs. It has now been two weeks with no update—nothing. The damaged intake/plenum and mold-like growth still need to be addressed. Customer support has also told me multiple times that work orders were submitted, only for me to call back and discover there was no work order in the system. I've been told things were being handled, only to have the next person tell me there was nothing showing. Now I can't even get ahold of anyone. My partner and I moved into this home immediately after spending four days in the hospital following a miscarriage. Instead of being able to settle into our new home, we've spent weeks dealing with one problem after another and constantly chasing people down for answers. This isn't about expecting a rental property to be perfect. Things break. The problem is the lack of communication, follow-through, missed appointments, conflicting information, and management's failure to make sure issues actually get resolved. If you're considering renting from this company, do your homework and get everything in writing. Don't assume something will be handled just because customer support tells you a work order has been submitted. I'm leaving this review because I wish someone had warned me before I signed the lease.
• KN

  K Nicole

  5 days ago
  1.0
  I’ve been renting with this company for years and it’s been nothing short of a horror story. I’ve literally only ever had 1 maintenance person that actually cared to help us when something went wrong. I am now going on a week of my AC unit flooding and after them sending 2 of their own people and a “cheap” (that’s what their own worker called them) third party company, my ac is STILL not fixed. I’ve now had to cancel my birthday trip I’ve had planned for months and I can’t get refunded the money I’ve spent on flights, hotels, etc because I can’t leave my house for more than 2 hours before my ac floods and shuts off completely. When speaking with another worker on the phone they acted like just because my ac is going in and out/flooding and not off completely it’s not as “urgent”. And now they’ve called me and said their gonna send ANOTHER progress worker that probably won’t get the job done but of course I’m still expected to pay my full amount of rent when they can’t even do their jobs. WORST RENTAL COMPANY EVER!
• CP

  Cameron P

  Aug 20, 2026
  1.0
  Progress Residential refused to properly address an infestation reported TWO DAYS after our lease began. Our lease began May 28, 2026. On May 30, just TWO DAYS later, I submitted our first service request for ants. This was not a problem that developed months into our tenancy. It was there from essentially the beginning, and we reported it immediately. That matters because Section 9.5 of Progress’s own lease specifically addresses pests identified within the first 30 days and instructs residents to immediately notify the Property Manager. We did exactly that. Progress sent their pest control contractor out multiple times, yet the infestation was never resolved. For the ants inside, we were handed ant bait. Their contractor never asked to enter our home or attempted to schedule an interior treatment. Progress is now using the fact that an “interior treatment was not completed” against us. You cannot blame a resident for not providing access when nobody ever asked to come inside. When the problem continued, Progress eventually refused to send anyone else out, declared it “resident responsibility,” and closed the case. I repeatedly asked them to explain why an infestation reported two days after our lease began was suddenly our responsibility and what portion of the lease supported that decision. They could never give me an actual answer. Because Progress refused further treatment, I had to hire my own professional exterminator and spend more than $150 out of pocket. He found more than EIGHT large fire ant mounds and a significant, established infestation. He was shocked that pest control had supposedly been here multiple times without properly resolving something this extensive. Our exterminator works closely with Hillsborough County and recommended involving Code Enforcement. He also stated that he has the documentation and evidence to support that this was an established, unresolved issue. That’s particularly concerning considering Hillsborough County specifically identifies an “unresolved pest infestation” as an example of a potential code violation involving rental housing. Progress also likes to point to the lease making residents responsible for pest control. But Section 10.1.12 discusses “periodic, preventative, or additional” pest control desired by a resident. This wasn’t optional preventative spraying. This was an established infestation reported TWO DAYS into our lease that Progress repeatedly failed to resolve. And Section 11.2(b) of Progress’s own lease states: “Landlord is responsible for any Exterior Pest Control issues that may affect the structural integrity or habitability of the Premises.” More than eight large fire ant mounds, ants entering our home, an infestation affecting our pets and our ability to safely enjoy the property, and an independent professional documenting an established unresolved infestation is not routine preventative pest control. We did everything we were supposed to do. We reported it immediately, submitted service requests, cooperated with their contractors, used the ant bait provided, and gave Progress multiple opportunities to correct it. Their treatments failed. Progress then refused further service and left us paying to have the problem professionally treated ourselves. If Progress believes this is our responsibility under the lease, then explain why. Repeating “resident responsibility” and closing the case isn’t an explanation. Lease began May 28. Infestation reported May 30. Multiple failed treatments. Progress refused further service. Independent exterminator found 8+ large fire ant mounds, documented an established unresolved infestation, and recommended Code Enforcement. We are now $150+ out of pocket.
• JP

  Jorge Pavon

  Aug 7, 2026
  1.0
  A week without air conditioning and no response. They say they’re going to fix it every day, but they don't show up because of the rain. I’m tired of telling them that it rains here every afternoon and they always schedule the technician's visit for the afternoon—obviously, they aren't going to come. I don't know what to do anymore. I’ve missed two days of work waiting for them, and they don't show up. Three sleepless nights. My dogs are panting heavily, on the verge of heatstroke. The temperature is 86 degrees. It’s so disrespectful. This calls for a lawsuit. Una semana sin aire acondicionado y no hay respuesta. Dicen que van a arreglarlo todos los días, pero no van por la lluvia. Estoy cansado de decirles que aquí llueve todos los días por la tarde y siempre coordinan la visita del técnico en la tarde, obvio que no van a ir. Ya no se que hacer. 2 días sin trabajar para esperarlos y no van. 3 noches sin dormir. Mis perros con la lengua afuera al borde de un ataque. Ta temperatura en 86 grados. Que falta de respeto. Una demanda es lo que lleva. ------------------------------------------------------- Update #1 No one has contacted me to date. Isabella, you haven't contacted me via any channel; if you tried using smoke signals, I didn't see them because it was raining. Actualizacion - Update - 1ra Nadie se ha comunicado conmigo a la fecha. Isabella, no te has comunicado conmigo por ningun medio, si fue por señales de humo, no las he visto porque estaba lloviendo --------------- Update #2 It’s been a week without air conditioning. They are simply making a fool of me to my face. Twice they’ve said they’d send me to a hotel, but nothing—it’s a lie. I’m still without A/C and am still waiting for the supposed response from Isabella. Actualizacion - Update - 2da Una semana ya sin aire acondicionado. Simplemente se estan burlando de uno en mi propia cara. 2 veces me han dicho para emviarme a un hotel y nada, es mentira. Sigo sin Aire y aun espero la supuesta respuesta de Isabella --------------- Update #3 - 08/11/2026 8 days without air conditioning. Isabella sent me an email, but I want to speak to a manager, and apparently, none of them can speak directly to tenants. I opened a case to have a manager call me. They said I’d get a call within 24 to 48 hours. It’s been over 48 hours now, and no one has called. Actualizacion - Update - 3ra - 08/11/2026 8 dias sin aire acondiconado. Isabell me envio un correo. Pero quiero hablar con un manager y ninguno puede hablar con los inquilinos directamente. Abri un caso para que un manager me llame. Dice que de 24 a 48 horas me lllama. Ya pasaron las 48 horas y nadie me ha llamado ---------------------------- Update #4 - 08/18/2026 The A/C is still broken. Isabella is inconsistent—sometimes she replies, sometimes she doesn't. She says a manager will call me, but it’s been 15 days since the A/C broke, and no one calls. It wasn't until after 12 days without A/C that they offered us two portable units and a couple of nights in a hotel. I have to ask: why couldn't they offer this from day one? Why won't a manager call me? Actualizacion 4ta 08/18/2026 Seguimos con el aire roto. Isabella responde a veces si, a veces no, dice que un manager me va a llamar, pero ya han pasado 15 dias desde que se rompió el aire y nadie me llama. Despues de 12 dias con el aire acondicionado roto, fue que nos ofrecieron 2 aires acondionados portatiles, pasar un par de noches en un hotel. Yo me pregunto, por que no pudieron ofrecernos esto desde el dia 1? por que ningun manager me llama?

Frequently Asked Questions About Progress Residential