PMI MetroBay

Reviews

• AE

  Ashley Ellick

  1 day ago
  1.0
  I find it very interesting that approximately 30 minutes after I posted my honest review (under Ashley King) about my experience with this property management company, a new 5-star review appeared from an account that has only **one review total**. In addition to that look at all of the positive reviews and tell me if you notice the same thing I do... they ALL have "one" or few reviews in total. I can’t say for certain who posted it, but the timing is certainly questionable. Rather than addressing the legitimate concerns raised by actual residents, it’s disappointing to see what appears to be an attempt to counter a negative review with a brand-new positive review. I stand by everything I shared in my review (under Ashley King). My experience has been real, ongoing, and well-documented. The fact that I have had to fight for basic maintenance, timely repairs, communication and follow-through. Posting questionable positive reviews doesn’t change that. Read my full review for all the details on my negative experience.
• VC

  Vhea Capacete

  1 day ago
  5.0
  Excellent service and communication! A+ PM in Florida! Their team has been professional, responsive, and great to work with. We truly appreciate their commitment, communication, and the effort they put into maintaining a strong partnership. Looking forward to continuing to work together and achieving more success as a team! Highly recommended! 👏
• AK

  Ashley King

  1 day ago
  1.0
  My experience with PMI Metro Bay Manager has been extremely disappointing. This is not one isolated maintenance issue, it has been an ongoing pattern of delayed repairs, poor communication, last-minute schedule changes, and lack of follow-through for nearly two years. My stove has never worked properly since I moved in. One burner stays on extremely high heat regardless of the temperature setting, making it impossible to use without burning my food. I have had appliance technicians come out 3–4 times, with multiple parts replaced, and eventually the technician recommended replacing the stove. Yet nothing happened. Nearly two years later, I still have the same broken stove. With the holidays approaching, I would simply like to be able to use all four burners like any other paying tenant should. It took over four months to replace my microwave, involving multiple rescheduled appointments that required me to rearrange my work schedule and waste valuable time. More recently, my refrigerator became an emergency issue. I had to throw away hundreds of dollars in groceries, which is especially difficult as a single mom. What should have been a quick repair turned into nearly a month of refrigerator problems, repeated work orders, and ultimately a replacement. I have also had holes in my patio screens since I moved in. I first requested repairs in November 2024, tried again in May 2026, but was ghosted and I submitted another request in August 2026. I was then told someone would inspect them and the owners would have to approve the repair, but that “we may have to wait a little.” I’ve already been waiting almost two years!!! I have escalated these issues to management, including Ana, but unfortunately the delays and communication problems have continued. I have repeatedly been given one appointment date and then informed at the last minute that it has changed, forcing me to rearrange my schedule. I genuinely love my home and the community, which is why I renewed my lease hoping things would improve. Unfortunately, they have only gotten worse. I am a responsible, paying tenant who takes excellent care of the property. What bothers me most is the principle. I am not asking for luxury upgrades or unreasonable accommodations. I am asking for a stove with four functioning burners, timely repairs, reasonable communication, and a home that is properly maintained. The most frustrating part is that these issues often seem to be delayed until they become unavoidable. I should not have to repeatedly fight and escalate matters to receive basic maintenance. Nearly two years is far too long to have a stove that doesn’t work properly or damaged screens that remain unresolved. This review doesn’t even cover everything I’ve experienced. I would not recommend PMI Metro Bay Manager based on my experience, and I sincerely hope they take this feedback seriously and begin holding both the management company and property owners accountable for timely repairs, communication, and follow-through.
• RC

  Ruth Caguias

  Jul 31, 2026
  5.0
  It’s been such an incredible experience working with PMI Metro Bay. Great communication skills, swift work and just always on point. I would recommend to call them with your needs!!
• AS

  Augusto Santos

  Jul 10, 2026
  5.0
  This company is dependable and transparent. They are forthcoming and very helpful. They show a true care for the tenant. Would recomend to a friend.