Haven at Waters Edge

Reviews

• NB

  Nick Burkard

  today
  1.0
  Extremely disappointing treatment of paying residents. I woke up this morning to discover that my company work truck had been towed from Haven at Waters Edge in the middle of the night, without a single warning, notice, or explanation. I've lived here and routinely parked this truck in the exact same regular parking space where I park my personal vehicle, maybe once or twice a week without ever having an issue. There are numerous other work trucks and commercial vans parked throughout this apartment complex, yet somehow mine was the one that got removed. On top of this I had a scheduled work obligation early this morning that I was unable to attend because my vehicle was gone. I had to contact the Sheriff's Office just to figure out what happened to it, only to discover that the towing company doesn't open until 8 AM, while the apartment's leasing office doesn't open until 9 AM. And since I apparently have a couple of hours to kill before I can get ahold of either company to find out why my vehicle was taken, I figured I'd put that unexpected free time to good use by sharing my experience. It's absolutely ridiculous that a resident can wake up to find their vehicle missing from their own apartment complex, with no prior warning and nobody available to provide an explanation. I understand that apartment complexes need parking regulations, but enforcing them without any communication, especially against a resident who has consistently parked in the same location without prior issues, is an incredibly poor way to treat tenants. If there was a problem with my vehicle, a simple warning or communication would have given me the opportunity to address it. Instead, I woke up without my work transportation, missed an important professional obligation, and was left scrambling to figure out where my truck had gone. What makes this particularly frustrating is the apparent inconsistency. Work trucks and commercial vans are a regular sight in this parking lot. If there are restrictions, residents deserve to know exactly what they are and why they're being enforced against some vehicles but seemingly not others. Residents pay a substantial amount of money to live here. The bare minimum should be clear communication, consistent enforcement of parking policies, and some consideration for people. At the time of writing this, I still haven't received an explanation for why my vehicle was towed. This experience has seriously damaged my opinion of Haven at Waters Edge and how it treats its residents. I would strongly encourage prospective tenants to ask detailed questions about parking policies, lack of parking spaces in general, and towing practices before signing a lease.
• AA

  Archie Melendez (Amelendez90)

  Oct 6, 2026
  4.0
  Went to view a 1/1 was shown 2 options in my price range and both were very nice..nice sized gym and pool area was well kept and exterior of the complex was nicely presented they do have monthly add ons but not as crazy expensive as most of the apartments I've visited definitely considering making this my new home
• DT

  Destini Terrell

  Sep 24, 2026
  1.0
  Terrible customer service and communication. They don’t answer phones or texts nor do they follow up with you.
• DD

  Dede

  Aug 25, 2026
  5.0
  Enthusiastic Mavis was absolutely fantastic! She provided an excellent tour and took the time to explain every aspect of the property, including the neighborhood conveniences and the overall community atmosphere. She clearly outlined all fees and answered every question I had. Her kindness, professionalism, and attention to detail made a lasting impression. Mavis is an outstanding representative of your team and a pleasure to work with.
• GO

  Gabriela Ortiz-Toro

  Aug 24, 2026
  5.0
  From visiting for the first time, just looking around, to the application process, move-in, all of it! Mabis is incredibly nice, very helpful, and super patient with me. Justin and Roger were super great when I went to go pick up my keys. Overall, it was a super pleasant experience and I'm totally in love with my apartment.