The Southerly at St. Augustine

Reviews

• BG

  Brooke Greer

  Jun 28, 2026
  5.0
  I had such an amazing experience during our apartment tour! From the moment we arrived, she was incredibly welcoming, professional, and knowledgeable. She took the time to answer every question we had and made us feel completely comfortable throughout the entire process. What really stood out was her positive attitude and genuine care — she didn’t make us feel rushed and truly listened to what we were looking for. She made the whole experience exciting instead of stressful. Customer service like hers is hard to find, and she absolutely went above and beyond. If every leasing experience was like this, apartment hunting would be so much easier. Thank you for making such a great impression and helping us feel confident in our decision! ~ Kendra
• TM

  Taylor Miller

  Jun 26, 2026
  5.0
  i’ve lived here for a while now and absolutely love it!! it’s so nice, apps always are working and running smoothly, maintenance is responsive, and it’s a nice quiet complex… on top of that the staff in the office is always happy to help!! Julia, in the leasing office, has always been especially nice and always eager to answer any questions you may have!! this is a 10/10 place to live!!
• LA

  Lilian Andrea

  Jun 25, 2026
  1.0
  I would never recommend this appointment for VARIOUS reasons. 1. The office is horrible they fine people FOR EVERY LITTLE THING 2. The gates are never working! I have noticed the ONLY time the gates have EVER worked is when it is time for people to come see apartments because it’s leasing/renewal time 3. Maintenance is horrible they will come and say they “completed” the service request and then when you go to use whatever they said they “fixed” it’s still broken or damaged 4. The butterfly MX System is ALWAYS glitching out 5. Half of the doors to access the building the handles and locks are broken so you gotta mess with the handle MULTIPLE times and Try to unlock it MULTIPLE times before the door opens 6.the walls and ceiling are paper thin meaning you hear EVERYTHING and you also gotta worry about disturbing your neighbors because if you can hear someone walking across the floor in the middle of the day and people showering, imagine accidentally dropping something in the night time. 7. The paint job is horrible I don’t know what they use but you place even a cardboard against the wall you’re going to have the biggest black mark of your life the paint is so thin. 8. The parking situation is horrible the parking spots are SO COMPACT good luck trying to get in and out of your car if people parked on both sides of you. 9. The ammenities are always in use/ Busy and good luck if you want to try and have friends over to go into the club room now, it’s always busy and the only way to host anyone in there is to rent it out for $200 starting at 4 hours. That’s crazy! You can rent a movie theater room for a party at that price! 10. The Trash Vallet is HORRIBLE they will make any excuse to not take trash or won’t come at all! You still got to cough up $35 a month and can’t opt out of it as it’s required. 11. The building ALWAYS smells like weed its horrendous. 12. The WiFi here is horrible. It is always crashing and good luck if you try to have more then 1-2 devices on it at a time it slows down horribly. 13. The staff seem nice at first but again always trying to find a reason to fine you or blame the issue in the building no matter if it’s a staff issue, maintenance issue, or whatever on the people living here. You have an issue with anything good luck trying to get it taken care of. 15. The plumbing is horrible I don’t know what the issue is i wash clothes 2 times a week to make sure I don’t overflow the washing machine because they tend to be sensitive but the smell of the water due to them recycling it is horrible it leaves my apartment smelling so bad I have to leave the patio door or windows open. And the toilets the way they have the plumbing NOTHING flushes properly. There will be some waste left at the bottom of the toilet unless you flush 3 times in a row. It’s not like it is clogged we have checked it’s just the way they have the plumbing. There is much more I could say but this honestly has been the worst experience of living anywhere. The only bright side is the food trucks that are here every so often. They aren’t affiliated with the apartment complex but it is nice to have if you don’t feel like cooking dinner and they happen to be here. I do love supporting a small business so that brightens my day a little. but again I would not recommend living here. I don’t know if it’s just this location or all of the Pegasus locations (the company) but they really need to do better.
• JD

  Jon Daudelin

  Jun 17, 2026
  5.0
  The Southerly if a great community with many friendly residents. It is convenient to Jacksonville, Saint Augustine, and beaches. The gym and pool are clean and accessible, and there is a thriving pet community including a professional groomer and dog walker. What really makes this community shine is the staff. They are friendly and always seem to be smiling, from Steven who heads up maintenance (and can answer any question you have) to Amber the Manager who never has a bad day and will encourage you to ride the positivity train. Julia is kind and makes everyone feel welcomed, and Kendra has joined the team and added her smile to the group. I can’t imagine living anywhere else.
• JM

  jake milligan

  Jun 15, 2026
  1.0
  If you’re considering renting here, I’d strongly recommend looking elsewhere. For the price, there are plenty of apartment communities with maintenance that actually maintains things and office staff that takes ownership instead of calling everything “a work in progress.” Today I stopped by the office to ask why the blue door on my floor still hasn’t been finished being painted. It’s been over two weeks, so I figured it was a reasonable question. Before the office staff could even respond, the maintenance guy jumped into the conversation with an unnecessary attitude—as if asking about unfinished work was somehow offensive. The office employee was polite enough, but what surprised me more was that she didn’t address his behavior at all. She simply said the door is “a work in progress.” Apparently painting one door takes weeks now. While I was there, I also asked why the entrance gates have been broken for over a month. The answer? Also “a work in progress,” with no estimated timeline for completion. So here’s what your rent gets you: * Security gates that don’t secure anything. * A door painting project that’s entering its third week. * Maintenance staff that gets defensive when residents ask basic questions. * Management whose solution to everything is “it’s a work in progress.” *Trash valet service that makes a mess and hits/ scratches every door they walk through The maintenance employee’s behavior was unprofessional enough that I’ll be bringing the interaction to corporate’s attention. Residents shouldn’t be spoken to with an attitude for asking simple questions about issues that have been left unresolved for weeks. If you’re paying these prices, there are far better places to live where maintenance is professional, management communicates clearly, and “work in progress” isn’t the permanent status of every problem.