The Southerly at St. Augustine

Reviews

• AW

  Ashlie Wellington

  Sep 18, 2026
  5.0
  Exceptional! The best apartment complex I've ever lived in. Hands down!
• DC

  Dan Copeland

  Sep 17, 2026
  4.0
  Nice apartments and amenities. The office staff really shines. They're constantly trying to craft entertainment opportunities for residents. Bingo night has been a fav. Food, neighbors, prizes. It's fun. Food trucks often. Always pleasant. It's a good spot.
• AR

  Alexandria Reynolds

  Aug 6, 2026
  3.0
  I really wanted to have a positive experience living at The Southerly, but unfortunately, that wasn't the case. We were never late on rent, never caused problems, and only had one minor noise incident when we first moved in because my young daughter was a little loud. Other than that, we never received another complaint. We took good care of our apartment, and the normal marks and fingerprints left behind were simply signs that someone had lived there. During our lease, we dealt with mold growing in our shower, recurring cockroaches and silverfish despite keeping our apartment very clean, and a dishwasher seal that repeatedly fell off. We submitted maintenance requests, but the issues were never truly resolved. The dishwasher was "fixed" by simply trimming the seal, leaving us to wake up to puddles of water and push it back into place ourselves. We also regularly dealt with the smell of marijuana coming into our apartment, requiring me to contact the resource officer multiple times. Trash valet frequently missed pickups despite us paying the monthly fee for it, and amenities like the elevator and pool were often out of service as well as the community gates. They were almost never in service. Also, the temperature in the shower almost always never got hot. Despite all of this, we tried to be understanding tenants. We didn't constantly complain or make a fuss because we wanted to be respectful. When it came time to move, we gave more than a month's notice after realizing the financial impact of ending our lease. Even after receiving a reduction, our security deposit was kept, and we were still charged significant additional fees for cleaning, painting, and other costs. In all the places I've rented, I've never been charged these types of fees and have always received my deposit back. The most disappointing part is that it feels like being a respectful, responsible tenant counted for very little. We always paid our rent, treated the apartment with care, and tried to work with management throughout our lease, yet we still walked away feeling like the focus was simply on collecting as much money as possible. I hope management takes feedback like this seriously because future residents deserve better communication, better maintenance, and a fairer move out process. Giving 3 stars because despite all of this, the front office ladies were very kind and the location was quiet and there were things I did like about the apartment like how spacious our apartment felt lol. Even still, I would not recommend
• BG

  Brooke Greer

  Jun 28, 2026
  5.0
  I had such an amazing experience during our apartment tour! From the moment we arrived, she was incredibly welcoming, professional, and knowledgeable. She took the time to answer every question we had and made us feel completely comfortable throughout the entire process. What really stood out was her positive attitude and genuine care — she didn’t make us feel rushed and truly listened to what we were looking for. She made the whole experience exciting instead of stressful. Customer service like hers is hard to find, and she absolutely went above and beyond. If every leasing experience was like this, apartment hunting would be so much easier. Thank you for making such a great impression and helping us feel confident in our decision! ~ Kendra
• TM

  Taylor Miller

  Jun 26, 2026
  5.0
  i’ve lived here for a while now and absolutely love it!! it’s so nice, apps always are working and running smoothly, maintenance is responsive, and it’s a nice quiet complex… on top of that the staff in the office is always happy to help!! Julia, in the leasing office, has always been especially nice and always eager to answer any questions you may have!! this is a 10/10 place to live!!