The Promenade at Carillon

Reviews

• EL

  Emma Larkin

  Sep 30, 2026
  5.0
  The leasing office gave me exceptional service throughout my entire application process. I moved here from Canada and they have been amazing, quick and supportive during this period! 10/10 service, especially from Daniella, David and Debbie. Beaufiful units & grounds, I highly recommend 😁😁
• MS

  Manny Santiago

  Sep 3, 2026
  5.0
  The maintenance team and office are phenomenal. They’re having a lot of work done currently but the community is looking good can’t wait to see the end result. Thank you for the bin and telling our neighbors to keep the halls clean. I’m glad to see it. Thanks guys.
• DG

  Dex g

  Sep 2, 2026
  5.0
  Mark and Felipe came to our apartment to replace our dishwasher and were fantastic. Extremely professional and very personable. They were both very polite and made us feel comfortable while they were here doing the work. They also fixed a light outlet and issue we had with our tub so we didn’t have to fill out more work orders. All in less than an hour. Mark and Felipe are amazing and I’m so happy they’re normally the ones who show up. They’re a fantastic team and the complex is lucky to have them.
• IR

  Iris Rivera

  Aug 6, 2026
  5.0
  Mark is amazing!! He’s very responsive and he took care of the issues in a timely manner. Polite and attentive. Would highly recommend. Thank you Mark!
• CI

  Ceonia Jones IV

  Jul 3, 2026
  1.0
  If I could give zero or negative stars I would. I DID NOT MOVE IN HERE, and THANK GOD I didn’t. I took a tour as I was moving in from out of the area. I read the previous reviews and I begrudgingly took the tour anyways in case the place I wanted didn’t go through in time. The office seemed okay at, but that’s where everything stops. I was never shown an actual unit, but I was shown models. I asked repeatedly to be shown actual units and I was redirected every time. Additionally, none of the keys that Nadine had worked, and she had to have maintenance open model doors for her, but she couldn’t shut them all the way as she had another tour after me. This was the first strike. The pool area, and community spaces looked outdated dirty, and generally unkept. Almost like a pig with make-up on. In addition on the tour there was abundance of trash all over the outside of the building, which made me very concerned as I do not want to deal with roaches or other vermin that will find their way into it. This was the second and third strike. The straw which drove me to make this review is that Nadine, the person I was working, with assured me that my $275 application fee would be waived if I applied that day. I made it abundantly clear that I’ve applied to a few other places, with waived applications fees, and if they were to accept me, I’d compare them and make the best choice. Thank god I didn’t move in here. A few months later I start getting calls and texts telling me I’m “late on rent” and to make a payment to this place. I’m confused so I called… no answer, I left a voice message. Thinking it might have been an error as I explained over the phone in the voicemail. A few weeks later the same thing I get spammed with calls and texts telling me the I’m “overdue on payment”, so I’m calling relentlessly and leaving voicemails and sending emails, and I’m not getting responded to. I do not have the flexibility to leave work in the middle of the day to talk to them face-to-face before they close. So calls and emails are best for taking care of immediate home things. I even go to the link provided that I don’t have an account or a lease with them as I communicated to Nadine, that I chose somewhere else. She understood and said she would clear my application. A few months later I start getting calls from random out of state number and emails. I actually opened one of the random emails, and these people sent me to collections for $275. They are scammers, and by the looks of these comments it seems to be fairly in par with my experience. I hope if there is anyone in the fence that they keep looking.