Elements on Third

Reviews

• MM

  Martin Mendoza

  Dec 20, 2023
  5.0
  Very good meeting, very nice our hostesses, and above all I thank my translator Melissa. Excellent attention. Thank you very much
• SM

  Stephen Miles

  May 31, 2023
  1.0
  EDIT: this is the sort of place that will re-apply a $300 month to month charge on the day you moved out, when they agreed to remove it since they were ending that month early due to construction. Run from this place :) Apartments themselves are OK, and I would give the maintenance team a solid review, but the leasing office cannot communicate well, on time, or follow up with just about anything. Everything is done half-haphazardly, not at all, or only after you bug them for day after day. Look elsewhere for housing.
• AA

  Ashley

  Mar 16, 2022
  5.0
  We have been living in the Stone Lofts for over a year now and loved our time here. Great amenities and a fun, friendly community. Since the new management took over, everything has run smoothly and the office staff has been so kind. Andrea has truly been a blessing for us the past few months. She has been patient and gone the extra mile to help, which speaks volumes. Sad that our lease here is ending!
• JR

  Jarod Riedel

  Oct 10, 2021
  2.0
  The facilities are nice and all, but it's not worth the headache. Originally, we worked with Darrell, a leasing agent, who was absolutely amazing in assisting us during our application/move in process. But it has been downhill since the day we received our key. I've been here roughly a month now and can already echo the sentiment of the majority of the other reviews. It's impossible to get in touch with anyone from the leasing office. They're trying to charge me double what my month's rent is supposed to be. They never answer the phone, voice mailbox is always full, unresponsive to any email or inquiry submitted via the resident portal. I've even tried going into the office several times, during operating hours, and no one is there. UPDATE: I still have not gotten any sort of response. The new management company has been just as bad through the first few month. In addition, our neighbor was raided by a full SWAT team. Safe to say the management of this property has some glaring gaps in all aspects of their services.
• SC

  Summer Creech

  Aug 28, 2020
  5.0
  We need to talk about Darrell. I wanted to post this review the second we left the building, but I was afraid that any increase in high ratings would attract more attention to the apartment that we wanted. Haha. Anyway, I'm here now, scrolling through the comments, only to learn that Darrell is that great ALL OF THE TIME? We had been looking online at the place and my boyfriend decided to reach out and set up a tour. I get out of work at five, and from what I gathered, leaving work, getting there, and taking a tour during their business hours would be a really small window. I think there was also something about weekends being tricky too, which would be the only time I'd be available. Well, we got tour. On a weekend morning. Come to find out, Darrell was already overseeing a move in, and agreed to set up a tour before hand. ON HIS DAY OFF. What's more, I learned, is that it was a significant weekend for him and his family. He was taking time out of his personal life to accommodate two clients. We hadn't even pulled into the place and I was already blown away. Oops. There was an overlap. Not Darrell's fault at all. We showed up to our appointment on time, but we really had all day. We explained we're patient people, and we didn't mind waiting for him to take care of the other party. Things happen. We get it. He politely explained the situation to all parties, and proceeded to conduct our tour, at it's scheduled time. I was floored. So the tour, right? He was so knowledgeable about the units and the buildings. He answered all of our questions. He also made conversation. He told us tidbits about him, asked about us, all while making us laugh. Guys, he's funny. His humor was just dry enough to make us feel comfortable, while also maintaining professionalism. Now, we kept in mind that he had another group waiting. We also had it in our minds that it was his day off. Of course we took the time to see what we needed to in order to make a confident decision, but we didn't linger any longer than we had to. And maybe Darrell was also keeping in mind the other party. But he NEVER SHOWED IT. HE NEVER MADE US FEEL RUSHED. He just kept chatting, and answering our questions, and making us laugh. And when he saw people on the tour, he quickly and politely addressed them too. When we wrapped up, any concerns we had were empathetically addressed. He gave us any additional information we requested, and some we didn't even know we needed. I walked out of the doors saying I wanted the apartment because I wanted the Darrell. He is like an entire amenity that they just didn't put on the website. I still can't believe the level of service we received. Like I said, I wanted to write this review the second I left. I just really hope he never has days where he, or someone else, makes him question his value, not only as an employee at the complex, but as a person. The ability to have such a positive impact on people in such a short amount of time is a treasure, for him to have and others to experience. I haven't had the pleasure of meeting other staff members yet, but if they have even a chunk of what Darrell has conveyed about this property, I'm sure it will be a pleasure.

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