iTrip St. Augustine

Reviews

• KC

  Kelly Carter

  Sep 25, 2026
  5.0
  Amazing customer service, attention to detail and location, location, location!!!
• IN

  isaac van note

  Sep 24, 2026
  5.0
  We've worked with iTrip on multiple short-term rental properties and they've been outstanding every time. Extremely professional, quick to respond, and communication is always clear from start to finish. If you need vacation rental management, their staff is honestly the best I've dealt with. Highly recommend.
• FS

  Fred Saraiva

  Sep 23, 2026
  5.0
  Awesome brand and services with amazing people to work with.
• BB

  Brad B

  Sep 23, 2026
  5.0
  I can’t say enough good things about the team at iTrip St. Augustine. They manage some of the nicest properties in the area, but what really sets them apart is the level of service. Whether you’re local and looking for a staycation or coming to St. Augustine from out of town for a getaway, these are the guys to call. They’ll help you find the right place at the right price and make sure you’re taken care of along the way. Great people, great properties, and great service. Highly recommend them. Keep up the great work guys!
• NC

  naomi cotler

  Sep 4, 2026
  1.0
  Review Title: False Advertising, Misleading, Unprofessional. Basically Uninhabitable Property – Local Staff Stonewalling I booked a stay with iTrip St. Augustine from Sept 3 to Sept 7, but upon arrival, the property was uninhabitable. The unit is NOT a "penthouse " , it is a dark apartment on the 3rd floor of a somewhat run down apartment complex with other tenants. Garbage laying around, clutter, trash. The room had an overwhelming smell of mold, and there were stray cats roaming the immediate area. Because it was an unhealthy and unmaintained environment, I could not stay there and had to book alternative lodging entirely out of pocket.The worst part has been the complete lack of customer service. I have repeatedly attempted to contact the local management office to resolve this $1,138.41 issue, but the staff has actively stonewalled me, refused to route my calls to the manager, David, and stopped responding to my texts and emails entirely. I have had to escalate this to iTrip Corporate and my credit card company. Avoid booking with this specific local franchise if you want a reliable vacation or reachable customer support.