Brisa at St. Augustine

Reviews

• PK

  Priyal Katudia

  1 day ago
  1.0
  Extremely disappointed with the management and security at Brisa. Expensive packages are going missing even after delivery photos confirm they were left inside the package room, yet there seems to be no real solution. The gates have also been left open for months, construction has dragged on with little communication and maximum disturbance for people like us who work from home, and we’ve dealt with disruptions like fire alarms going off around 1 AM. For a “luxury” community, the lack of security, communication, and resident support is incredibly frustrating.
• AB

  Alexander Bannikov

  3 days ago
  1.0
  I wouldn't recommend moving here. I’ve lived in this complex for four years. The management is poor, and the pool is dirty. They started renovations without even attempting to offer residents any kind of compensation—there’s construction work, nails, and dirt everywhere. Even before the renovations, outsiders—people who didn't live here—used to come to the pool.
• LC

  Luna Cross

  5 days ago
  1.0
  Extremely disappointing and unacceptable experience. The apartment was not properly cleaned or maintained when we moved in. We dealt with a strong musty smell, mold concerns in the bathroom, rust, and even a dirty dishwasher upon move-in. These were issues we documented and brought to management’s attention. Management made the situation even worse. Communication was extremely poor, messages repeatedly went unanswered, and getting concerns properly addressed was frustrating. We ultimately decided to move because the condition of the apartment and the way management handled our concerns were simply unacceptable. Based on our experience, I absolutely would not recommend this property.
• AA

  Alan

  Sep 25, 2026
  1.0
  Terribly managed and terrible communication! This morning a construction worker cut off my balcony screen and entered my balcony with no communication. The front deck only offered a shallow apology and admitted they didn't communicate anything to my entire building. They can communicate when there is a food truck in the parking lot but can't tell me when someone is going to invade my apartment. The construction has been a mess across the entire complex, trash piling up everywhere. I paid for a gated community and the gate has been broken for over a year. They sent out a communication that everyone should double check they have no valuables in their cars because the theft has increased that much. They refuse to do anything about the loud motorcycles that all came at the same time and rev their engines in the middle of the night. It sincerely used to be a decent place to live and went downhill at breakneck speed. I have no intention of renewing my lease here and encourage anyone looking into it to look elsewhere. Hopefully you can find this review among all the AI bots saying this is a great place to live.
• FF

  FloridaTraveler

  Sep 17, 2026
  1.0
  I would not recommend moving here without seeing the property for yourself and asking very specific questions before signing a lease. Our experience has been extremely frustrating. The construction is seemingly endless, and we were not informed about the extent of the ongoing construction before moving in. It has continued to affect our day-to-day life, and we have had items on our back porch damaged or destroyed because of the construction. When I brought the damage to management’s attention, I was essentially told that it was my problem to deal with. The cleanliness of the property is another major issue. Duck feces is regularly left throughout the sidewalks and can remain there for long periods of time without being cleaned up. The trash and recycling areas are frequently overflowing and are often left in a condition that is unpleasant and embarrassing for a property that people are paying to live in. Security is also a serious concern. The front gate has essentially never been closed since we moved in, and there does not appear to be much emphasis on keeping the property secure. My car was broken into in the parking lot. We have also had our door banged on at random hours of the night, which is incredibly unsettling. Getting problems addressed by management has been one of the most frustrating parts of living here. I had an ongoing issue that I reported three times by email and another three times through the resident portal over three different months. Nothing was done until I contacted management for a fourth time. Having to repeatedly contact management over the same unresolved issue is unacceptable. What makes this especially frustrating is that many of these problems could be addressed with better communication, maintenance, cleanliness, and follow-through. Instead, residents are left dealing with ongoing issues and repeatedly having to ask for basic problems to be addressed. If you are considering living here, ask about the construction before signing, ask how security is handled, ask how maintenance requests are followed up on, and take a close look at the trash areas and common areas. Our experience has been very different from what we expected when we signed our lease. We don’t live here anymore thankfully 😅