The Henry | Luxury Apartment Homes

Reviews

• SP

  samantha pacheco

  Sep 28, 2026
  5.0
  Disclaimer this review is directly about a staff Member : I’ve been a resident at this community for almost four years, and I really wanted to take a moment to recognize Jared and the experience I’ve had with him since our current management has taken over. Jared is consistently friendly, kind, and incredibly helpful. Whether I have a question about billing, need help with a package, have a resident concern, or simply need to be pointed toward the right resource, he always takes the time to help. What stands out most is that he doesn’t just answer the immediate question—he genuinely goes out of his way to see what additional support he can offer. There have even been times when I’ve had maintenance-related concerns where Jared took the initiative to help escalate the issue and make sure it received the appropriate attention. That level of follow-through really makes a difference as a resident. After living here for several years and experiencing different changes in management, I can genuinely say that Jared has made my experience with the current team a very positive one. He is approachable, professional, patient, and always willing to help. It’s clear that he truly cares about the residents and the experience we have within the community. Thank you, Jared, for always going above and beyond. Your kindness and willingness to help do not go unnoticed!
• LB

  latoya B

  Sep 25, 2026
  3.0
  This review referring to the new payment option using Flex pay. I starting receiving emails about a spilt rent payment option with the company flex pay. Please do not use that payment service. I've been here for going on 3 years and I've never been late on my rent. I decided to just see what flex pay option was about and gave it a try. needless to say now I later received a $50 fee because a payment came back even though I paid on time and flex pay took their money out my bank account as scheduled. customer service with Flex pay company is all AI and is not helpful at all. All flex pay kept saying was its not their fault. After contacting my property manager, Nicole i was able to get the fee corrected. She was very nice and understanding. So once again don't use Flex Pay.....I will never again!
• KD

  K D

  Sep 6, 2026
  5.0
  This review is for the tour only. I wanted to give Jared a huge shout out. He was very knowledgeable, very friendly, answered all of my questions, and Made me feel comfortable and valued. He’s great at his job.
• CA

  Claircina Amissant

  Sep 5, 2026
  5.0
  I just want to take a moment to recognize Jared, Nicole, Joshua, and Javier for their amazing customer service! I had a water bug show up in my room and as someone who is absolutely terrified of bugs, I was honestly freaking out. They responded so quickly and came over to assist me with getting rid of it. What I appreciated most was how kind, patient, and understanding they were throughout the entire situation. They never made me feel silly or judged for being so scared and they went out of their way to make me feel comfortable. It may seem like a small thing, but when you have a genuine fear of something, having people respond with that level of compassion really makes a difference. I truly appreciate Jared, Nicole, Joshua, and Javier for helping me and making an unpleasant situation much easier to handle. They are a great representation of the kind of staff you want in an apartment community!
• CB

  Christian Bracetti

  Sep 4, 2026
  2.0
  SUMMARY: Friendly front staff, but poor management, maintenance/cleanliness issues, and a “luxury” experience that never really felt luxurious. The biggest issue is that I’m now being charged $350 for a carpet replacement that I requested when I moved in and was denied, along with several other frustrating experiences with management. Giving them two stars because the front staff was always nice and had a smile on their face. Can’t say the same about their higher ups, who seem to blame everything on “previous management.” I moved in here on 3/25, and one of the first things I did was request to have the carpet replaced because you could clearly tell that the one in the room had been cleaned but still had stains all over it. That request was denied, so I decided to rent a carpet cleaning machine myself, but unfortunately that was unsuccessful. Long story short, I ended up canceling my lease with a couple of months left on it, and now I’m being charged $350 for a carpet replacement that I specifically requested when I originally moved in but was denied on. Lol. One of the reasons I chose this place was because of the advertised “luxury” apartments, but honestly, it never really felt like a luxury apartment. The hallways were often dirty with spiderwebs everywhere, silverfish were a constant problem, and the trash services were TRASH, literally. A lot of the amenities also seemed to have some sort of issue. The car wash was barely ever working because the hose was constantly broken. We had loud neighbors, and reporting them was basically pointless. It almost seemed like they never received a letter or any sort of notice about it. The previous management wasn’t the greatest, but unfortunately, I can’t say the new management has been much better. When my wife and I got married and she moved in, I wanted to add her to the lease. We paid the fee and provided every document they asked for, only to later find out that she was never actually added to the lease, despite being told everything was good and approved. They even gave her keys, a gate sticker, and a fob. We then requested a refund for the fee since she was apparently never added, and somehow, she was magically added to the lease shortly after. Lol. Overall, the front staff was always friendly and helpful, which is honestly the main reason I’m giving two stars instead of one. Unfortunately, the actual management and the overall experience did not live up to what was advertised or what I expected when I moved in.