The Papillon

Reviews

• AJ

  Anastasia Johnson

  May 6, 2026
  1.0
  Do NOT move here! The management never visits the property and they only do the bare minimum when the county gets involved. The living conditions are third-world. Expect for trash to skip a few weeks and pile up until they get a fine for it. Expect to pay for personal pest control in addition to it being on the lease. The photo attached is from one day with fruit flies. And don’t get me started on the 3in cockroaches. There are empty units attached to ones currently being renting that are infested with black mold. (How do I know you ask? Well someone was squatting in the empty apt behind me and left the window open for me to peek in— image attached) Makes me wonder what is under the white paint of my apt. Expect to never get a response from maintenance. Their excuse is they have too many requests. And you could have a real issue but they won’t respond if the county doesn’t get involved. Expect to never be able to contact an office. You are on your own once you sign that lease. I’ve even called other offices for apts they own… nothing. Expect the county to get involved and give regular fines for poor living conditions— like the windows on each apt have to be from the 60s. You could breathe wrong and the window would be compromise along with your security. Absolute squalor.
• LP

  Lilianna Perry

  Feb 15, 2026
  1.0
  PLEASE. If I could give negative 5 I would. Do not rent this complex. I never gave a review but this one was needed. We only leased for 5 months. The office terrible!! They do not care if the house is falling on you. Maintenance even worse, it took MONTHS and threatening to cancel our lease due to unsafe living conditions. So many issue in the home. $1200 was not worth it. The ceiling was pilling off and nobody didn’t do anything about it. It was hard to shower because the handle was broken. NO ONE came to fix it even when we moved out. Ants were terrible & everywhere. PLEASE, PLEASE. Do not lease with them
• RG

  Rubens Guillaume

  Jan 21, 2026
  1.0
  Terrible plumbing and electrical issues, submitted a maintenance request and still no changes for 2 and a half months and was told it was because there are too many other work orders. Unprofessional staff, they did not submit my formal complaint to management until the Escambia county code enforcement authority was involved.
• DS

  Dejanique Smith

  Oct 28, 2023
  5.0
  LOVE IT HERE!! just moved in this week everything went smooth very clean !! And quiet neighborhood moving process was smooth and easy leasing agents were very prompt and helpful along the process

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