The Landings at Pembroke Lakes

Reviews

• JL

  Jessica Lewis

  Aug 2, 2026
  1.0
  1 Star I honestly wish I could leave zero stars. I have lived at The Landings at Pembroke Lakes for the past three years. Prior to Waterton taking over management, I truly loved living here. The management team was responsive, customer service was excellent, and if you had a question or concern, you could actually speak with someone and get timely assistance. In the short time since Waterton assumed management, that experience has changed dramatically. It is now extremely difficult to reach anyone. Calling the office routes you through an AI system, and it is nearly impossible to speak with an actual person. Even visiting the leasing office has become frustrating due to reduced office hours and limited availability. The biggest issue has been the rent payment process. Last month, residents experienced significant problems because previous payment methods were eliminated, leaving us with only the new payment system. This month, on August 1, residents received notice that previously accepted payment methods were immediately discontinued, without what I believe was adequate advance notice to allow residents time to prepare. Changes that directly affect how people pay their rent should be communicated well in advance. As someone who has always paid my rent and has been a good tenant, it is incredibly frustrating to have to chase down management simply to make a payment. No resident should have to worry about being charged late fees because management failed to provide an accessible payment process or reasonable communication. I rarely leave negative reviews, but I hope this serves as constructive feedback. Communication and customer service are two of the most important aspects of property management, and unfortunately, both have declined significantly under Waterton’s management. Unless there are major improvements, I do not plan to renew my lease. That is disappointing because I genuinely enjoyed living here before these changes.
• AV

  allison vazquez

  Jul 31, 2026
  5.0
  Iandra was a delight! She was extremely helpful and answered any and all questions we had. The property has a very calm vibe with lots of nature. I absolutely love this property and Iandra made the experience much better.
• CD

  Cesarina Diaz

  Feb 27, 2026
  5.0
  Excelente servicio muy profesional y amables. En especial iandra. Te explica todo con detalles y te da seguimiento en todo hasta finalizar la firmas
• JS

  Jasmine Santi

  May 17, 2023
  1.0
  In the 4 years I lived here they changed leasing office companies maybe 6 times. They just can’t seem to get it right because everyone that works there is a liar they ignore emails and calls, The only time they are attentive is when you are inquiring about signing a lease, please trust me when I say they are only telling you what you want to hear. In my opinion their rent prices are way overpriced for what you get; old appliances, bad toilets, a trash valet service that the renter pays and only picks up the trash half the time, the pool is closed majority of the time for “repairs and updates”, the list goes on. I went about 8 months with an ancient clothes dryer that took multiple cycles to completely dry clothes until they finally decided to replace it after multiple failed attempts to fix it! However, it’s not all negative. The only good thing about this community is the beautiful lake honestly it’s the only reason I lived there for 4 years, and because rent WAS reasonable. Before ending my lease they wanted to raise my rent an additional $440 on top of raising it 12 months prior another $300. If they would’ve updated the appliances, added a fresh coat of paint to the walls, replaced the carpet then maybe I can see the price increase. I think if you are willing to pay their rent prices you can find a newer community with amenities you can use and hopefully a decent leasing office. I would avoid signing a lease with these sketchy people and stay clear of the landings in Pembroke lakes.