Progress Residential

Reviews

• CC

  Chaz C

  2 days ago
  1.0
  TERRIBLE. Within 6 months we have dealt with MOLD, had to leave for 75 days and pay for our own hotel while they credited us back rent later. We still paid electric, water, sewer, Etc despite not living in the home. Our AC has not worked since we moved in and they refuse to do anything but clear the line so it works for a few hours. They can and re did the dry wall but didn’t want to fix the ac… same EXACT spots that were already leaking and caused mold are doing the same exact thing again. Who ever lives here next will definitely be dealing with a mold issue. On top of that our sliding glass door glass shatters out of the blue and they take two weeks to repair it… they literally installed an USED DOOR and left the glass everywhere. Then charged me for the door!!! We have literally lived in this house less than we have had to live outside of it in hotels. Service is terrible. On hold for 30 minutes in the emergency line, they don’t get back to your emails, add fees and charges left and right.
• LD

  Laura Dobson

  6 days ago
  1.0
  I signed a lease on 8/30. Moved in 9/3. Have lived in the house that I paid over $5k to move into less than a month, and have had to put in THREE service requests. Most recent, and most important, being the AC. Three of the four bedrooms of this house are on the second floor. The AC is not working. I put in a work order through the app, was instructed to call customer care due to “safety issues” due to the temperature of the house. I did. I was told the technician would text me, and was scheduled to arrive between 615-1015 lastnight. No text, and definitely didn’t show up. I called customer care FOUR times last night. I explained the severity of the situation. I have heat induced medical issues. My children and I were forced to sleep on my living room floor, because the couches were sweating it was so hot in the house. I keep getting the run around, told someone will call, it’s been escalated, yada yada yada. I will tell everyone I know to avoid this company at all costs.
• AG

  Angelina Gifford

  Sep 25, 2026
  1.0
  **Avoid** I have never been treated so poorly as a customer let alone a customer with over TWELVE YEARS rental history on this account. Leaving the house flooding for weeks at a time, multiple times, taking months for remediation, botched repairs requiring three or four visits each, huge bills with no credits back to the account, constant run around, them no-call no-showing appointments with no explanation, dozens of days of missed work the list goes on. Now im being pressured into signing a new lease when THEY OWE ME AROUND $3,000.00+ in credits for issues going all the way back to 2025 and I cant even get an agent to respond. But somehow the lease office is pressuring me DAILY to sign a new lease for more monthly? Do your research on this company!! They bought out our previous leasing company, that's the only reason we are in this position.
• TT

  Trevor

  Sep 17, 2026
  1.0
  They will just send people with work orders to your house after repeated efforts to cancel it. Their response portal is not useful. They don’t answer emails. Their only client facing phone line goes to the customer care department that can only email a department that doesn’t answer them back either. The vendor also alerted me that i was the second call by 10am today that they had shown up to that they were not needed at. So two emails, a response to two different portals, AND a phone call isn’t enough to make them respond in any meaningful way. Edit: You guys want me to reply to you through the same avenues that didn’t work before? Sure sounds good. I circumvented you and went straight to the actual property owner. Got it handled in less than 12 hours. You guys are impressively bad at your jobs. Go suck a firehose full of bees and bull milk.
• RC

  Rebecca Cala

  Sep 4, 2026
  1.0
  Progress residential teneant for 5 years. Horrible experince. My Ac has been out for almost 48 hrs!! New system has AI request to prompt and direct complaints/work orders. wait time now is over 48-52 mins that reqires a call back if you try to call and speak to agents.They keep telling me to refer back to my app to see the status. The status keeps saying "ready to schedule" NO VENDOR IS ASSINGED NOBODY CAN HELP!!! Ive sent emails ive sent text messages to prior progress residential number and no result. all agents that answer the phone are globally employed that work from home and they just trasnfer trasnfer transfer i cant believe this is how they handle emergnecy orders with children in the home

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