Ryan Homes at Malabar Springs

Reviews

• TG

  Thomas G

  Sep 23, 2026
  1.0
  If you are ready for grading issues, HVAC problems, electrical faults, incomplete paint jobs, deteriorating carpet, water leaks, rusting kitchen sinks, broken sprinkler system and more purchase here with Ryan Homes!!!! I also received a free swamp beside my house with decaying grass and mosquito larvae, which is pretty cool.
• TJ

  Thomas Johnson

  Sep 23, 2026
  5.0
  From the moment we met Tommy and Terrance it seemed all to easy. From Tommy helping us find the exact Home for our family with all its different likes and dislikes to Terrance making the paperwork and stress seem like a mortgage process I’ve only dreamed of!!! Thank you The Johnsons
• OO

  Olivia

  Sep 23, 2026
  1.0
  Judging by all the 5-star reviews, it seems many people haven’t actually closed on their home. The initial process of choosing our home, making selections and signing our contract was exciting. Kahla made that part run smoothly and we were very happy with her. Our experience changed once construction began. From our first meeting with our project manager, Travis, we had concerns. At the pre-construction meeting, he was unprepared, missing documents and unable to answer many basic questions about our home. We repeatedly heard “I’m not sure” or “I don’t know.” We were given a start date and told the permits had been submitted and approved. We checked ourselves and discovered they had not even been applied for. On the day we were supposed to break ground, we had to reach out and were then told there would be a delay. Communication throughout construction was extremely limited. Photo updates were rare and responses sometimes took days. We understand delays happen but we expected communication and transparency. We expected our project manager to monitor the work. When we raised concerns about improperly installed walls or damaged wood, we were sometimes told things were “supposed to be that way” instead of having them properly investigated. At times, I also felt my concerns as a homeowner were not being taken seriously. We had concerns throughout construction regarding a dead tree, tire marks, holes in the lawn and grading between our home and our neighbor’s. The grading was incorrect and resulted in water pooling between the homes. Three months after moving in, we are STILL dealing with standing water including areas where water sits long enough for algae to grow. After closing, we submitted warranty claims for issues identified during our new-home orientation and additional problems discovered after moving in. Many are still unresolved. We were put in contact with Paul, the warranty supervisor. We are repeatedly told things are being addressed or that “we’re working on it,” but rarely receive updates or resolutions. A company was sent to correct the grading but the work damaged our sprinkler system and the main water line between our home and our neighbor’s. The line broke, leaving us without water for an entire weekend. We were then told the pipe broke because we walked on the grass. The pipe was barely buried and essentially at ground level. A properly installed water line should not be that vulnerable to normal foot traffic. A month later, our sprinkler box is STILL leaking despite repeated attempts to get it resolved. Then there are the issues inside the house. Our back screen door was identified during our new-home orientation but was never properly fixed. It was installed incorrectly and was extremely loose. It took THREE appointments with 84 Lumber before someone finally came out. The first two appointments resulted in no-shows due to scheduling issues. We had paint issues identified during orientation. Our home was not fully painted, with baseboards missed throughout the house, including areas where carpet meets baseboards. These issues were visible prior to closing and reported immediately. Building your first home should be exciting. Instead, we have spent months chasing people for answers, following up on warranty claims, documenting problems and trying to get basic issues corrected. I understand no new construction home will be perfect. Subcontractors make mistakes and delays happen. What I expected from Ryan Homes was communication, accountability, proper oversight and follow-through. That has not been our experience. We are homeowners paying a mortgage on a brand-new home while dealing with standing water and drainage concerns, damaged landscaping and irrigation, a leaking sprinkler box, unresolved warranty items, unfinished paint work and other issues that should have been addressed before or shortly after closing. Problems happen and they can be fixed. Most frustrating is having to chase Ryan Homes to get those problems addressed.
• EM

  Enthusiast Motorsports

  Aug 9, 2026
  1.0
  After completing the build and the purchase of our home in malabar springs, I am changing my review. We have been in our home for just over a month and we have had to file for warranty claims for major issues. The fun part is, once you file a warranty claim they send out the best of the worst to make the repairs that subsequently need repairs on the repairs. My yard has been a redneck mud fest since the beginning with broken irrigation lines and incorrectly graded land. We finally got the land degraded, only to break more pipes. Atleast we don't have to dig to reach the broken pipes as they are surface level. I have also heard the neighborhood is delayed due to ICE coming in and sweeping away the work force. Still no mailboxes which should have been done prior to first occupancy. Im tired of being lied to. Im tired of having to push my own work aside to have my brand new house finished up months after completing.
• AC

  Ana-Sharee Cohen

  Aug 4, 2026
  1.0
  I rarely leave negative reviews, but after everything my family has experienced, I feel obligated to share our experience in hopes that Ryan Homes' corporate office takes notice. To be fair, I want to start by saying that Kahla, our New Home Consultant, has been wonderful from day one. She has been professional, responsive, and genuinely supportive throughout this process. My frustration is not with the sales team, it is entirely with the mortgage process. We began building our home last November, and here we are, months later, still unable to close. The amount of stress, uncertainty, and lack of consistency has been unbelievable. Our loan was initially handled by NVR Mortgage, and we were never given a clear or realistic path to closing. After months of confusion, we decided to work with an outside lender who finally provided us with a straightforward plan. Then, as we got closer to closing, that lender suddenly informed us that we would need to complete a buyback program on our current home. That was never something we were comfortable with, so we reluctantly went back to NVR Mortgage. Now, after all of this, NVR Mortgage is telling us they can provide us with a conventional loan. My question is simple: Why wasn't this presented as an option from the very beginning? Our financial situation has not significantly changed. If a conventional loan was available now, why did we spend months being pushed in different directions instead of receiving competent guidance from the start? It feels like we've been bounced from lender to lender while everyone points fingers instead of taking ownership. Meanwhile, our closing date has been delayed over and over again. This isn't just an inconvenience. These delays have had a real impact on our family's life. We have children who are supposed to be starting school. I've had to repeatedly change my PTO requests with my employer because our closing date keeps moving. At this point, I'm embarrassed to ask for another change.Our family has had to keep putting our lives on hold while waiting for answers that should have been provided months ago. To make matters even more frustrating, a family member purchased a Ryan Home around the same time using an outside lender and closed already. So naturally, I have to ask: What exactly is going on with NVR Mortgage? Buying a home should be an exciting milestone, but this experience has been exhausting and emotionally draining. There has been a complete lack of consistency, communication, and accountability throughout the financing process. Ryan Homes builds beautiful homes, but the mortgage experience has overshadowed what should have been one of the happiest moments for our family. I sincerely hope someone from Ryan Homes' corporate office or NVR Mortgage leadership reviews this because no family should have to endure this level of frustration just to purchase a home. We simply wanted clear communication, competent guidance, and the ability to close on the home we've been waiting for since last year.

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