Unfortunately, I cannot recommend this company based on my experience with a business purchase they handled and the way the issues were handled after closing.
Nate was the agent I primarily worked with throughout the transaction, and Jamie was the broker on the deal. After closing, I was left dealing with multiple pieces of the transaction that had either been missed or never completed. Business accounts had not been properly transferred, I discovered additional accounts months later that I had never been made aware of, and important information and records regarding the truck and generator were not obtained during the sale. I ended up spending thousands of dollars on repairs shortly after taking ownership.
Nate acknowledged to me that he had dropped the ball on parts of the transaction and offered to list another business of mine for free to make up for it. Unfortunately, even that became another frustrating experience. I provided everything needed promptly, but it still took months to get the listing up. There were also multiple promises to reach out to certain people and market the business in specific places that, to my knowledge, never happened. Even after following up about them, nothing came of it.
Communication became increasingly difficult. Calls and messages frequently went unanswered, scheduled calls were missed, and I repeatedly had to follow up on things I had already been told would be handled.
What made this especially frustrating was that Nate repeatedly reassured me, including after closing, that “just because it’s done doesn’t mean I go away” and continued offering his support. I remained patient for months while outstanding pieces of the original transaction remained unresolved. It wasn’t until I finally put pressure on the situation and gave a firm deadline that the tone changed and I was told these things were no longer his job.
At that point, I escalated the situation to Jamie for help. Jamie was the broker on this deal, so I hoped that bringing these concerns to her attention would result in someone looking into what had happened and helping get the remaining issues resolved. I emailed her twice explaining the situation and the outstanding problems. I received no response to either email.
That was one of the most disappointing parts of this experience. I wasn’t expecting Jamie or the company to automatically take my side. I was asking for someone to acknowledge the situation, look into it, and help resolve outstanding issues from a transaction their company had handled. Instead, both attempts to get help went unanswered.
This was a significant business purchase where a five figure commission was paid. The difference between the communication and attention surrounding the closing of the deal and what I experienced afterward was extremely disappointing.
I gave Nate and the company multiple opportunities to address these issues privately before leaving reviews. Unfortunately, months after closing, I am still dealing with unresolved pieces of the transaction.
Based on my experience with Nate, my attempts to escalate the situation to Jamie, and the lack of response from the company when I asked for help, I cannot recommend this company.