EA
Estefany Abrego
Sep 26, 2026
I’d like to take a moment to give a special shoutout to Mache! This is my third year living at Terazzul, and recently my AC broke down. Mache immediately stepped in and made sure the issue would be resolved. Not only did he take the time to explain what I should look out for if this ever happens again, but he consistently followed up to make sure everything was taken care of.
He truly went above and beyond, even staying involved to ensure his team was sent out to install a portable AC unit in the meantime
Mache is the epitome of accountability. Can’t thank him enough!
CV
Chanel Victorin
Sep 21, 2026
I have only been here for a month and this is ridiculous. Elevator has been broken for a month, so now it will take me about 10 minutes to get downstairs. There is literal dog poop and piss ALL OVER THE ELEVATOR LOBBY AND ELEVATORS. eight by the elevator button, so you have no choice but to get close to the pile of dog poop. This is a literal hazard and ridiculous. I already hate that i signed a lease here.
While some think that the price is unjustified, I personally disagree: no worries about trash, a gym membership, pool card, and other amenities put into one building is great for me personally. And having the tour and breakdown of the whole building with George’s confidence and knowledge made me feel more secure, learning of his eagerness to help as much as within his power. Truly rare in employees these days
Great customer service at Terrazul\! George was especially helpful, polite, and answered all my questions throughout the leasing process\. Great experience overall!!
JG
Joanna Gerges
Sep 2, 2026
Really terrible management. I moved out months ago, and it is so difficult to get anyone on the phone or in the office, lots of shady processing in terms of move out and rent randomly increasing some months. I’m still owed my security deposit from three months ago and I can never get a straight answer about anything. The apartment complex itself is fine if you can afford the crazy up charges and a poor functioning management team that is constantly fluctuating and changing. Not only that the person who picked up my lease was having so much trouble getting in contact with someone about my apartment all well, knowing I was looking for someone to pick up my lease. Absolutely the worst experience by far I’ve had, I wish I could give 0/5 stars, be prepared to have none of your questions or concerns ever answered.