Trelago Apartments

Reviews

• CS

  Christin Swanepoel

  Dec 29, 2025
  1.0
  I have been a resident here for approximately two years. During that time, Trelago was sold to a new ownership company, and since the transition, the quality of management and living conditions have steadily declined. The leasing office is frequently unresponsive and calls often go unanswered. To begin with my move-in experience, I applied for and was approved for a specific apartment within the complex. Despite calling the leasing office on multiple occasions to obtain a copy of the lease, I was unable to reach anyone. Approximately two weeks before my scheduled move-in date, I was informed that the apartment I had been approved for was no longer available. Management then offered me a smaller unit in a different area of the complex. Given the timing and my circumstances, I had no meaningful choice but to accept this change. Upon move-in, the apartment was in an unacceptably dirty condition and had clearly not been properly cleaned prior to my scheduled move-in date. As for my current issues, maintenance took more than a week and a half to repair my broken front door, which significantly interfered with my ability to safely and easily access my apartment. During that same period, my washer and dryer were also inoperable and were not addressed in a timely manner. Additionally, there is an ongoing mold issue in my apartment, which has caused me to become ill on multiple occasions throughout my tenancy. Despite the seriousness of this issue, it has not been adequately resolved. To make matters worse, construction has recently begun immediately adjacent to the complex without any prior notice to residents. Had I been informed that a shopping center would be built directly next to the apartment buildings, I would not have chosen to live here. Based on my experience, I would strongly discourage others from renting at this property.
• TC

  Tony calvo

  Dec 14, 2025
  5.0
  Besutiful
• JF

  Jeremiah Flores

  Feb 7, 2023
  5.0
  So far everything has been pretty great, I would say the only real downside is the traffic around here, but that's out of their control, and it can't be helped, but the amenities are great and the staff are super helpful
• NM

  Nikki Maddux

  Dec 21, 2022
  3.0
  It’s such a shame that an apartment complex that is so stunning, with great leasing agents, and great amenities is over shadowed by literally the LACK OF CARE FROM THEIR MAINTENANCE STAFF. Do not bother to have a problem because it won’t get fixed, at least not at a decent request time. Do not bother having an emergency in the middle of the night because they won’t come either. I have never encountered a more worthless group of maintenance people than the ones at this complex who literally do absolutely nothing. Mind you, they will receive a job a request from both the individual or the leasing agent and will literally ignore it and close out the order claiming it was complete. Makes you wonder if the apartments are even properly kept up with if the maintenance staff isn’t doing their job.

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