Nestled in Jacksonville's quieter New Berlin neighborhood near the St. Johns River, Pointe Grand New Berlin offers brand-new two-bedroom apartments with 1,170-square-foot floorplans, quartz countertops, double sink vanities, and open living spaces. Community amenities include a resort-style pool, fitness center, fire pit, BBQ area, and a leash-free bark park with pet spa. Close to Jacksonville International Airport and River City Marketplace, this is suburban living without giving up big-city access.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.