Paradise Island

Reviews

• CC

  CapoStrength

  May 23, 2026
  1.0
  I have lived at Paradise Island Apartments for about 2 years and have always paid my rent on time. Recently I experienced a major issue during my lease renewal process due to what management admitted was a “system error.” I attempted multiple times to sign my renewal lease before the deadline and was told the issue had been fixed. I was also informed my rent would be prorated. When my resident portal showed a lower balance, I paid the exact amount displayed on time. Weeks later, I was suddenly charged additional rent and late fees for an error caused by their own system. The biggest issue has been communication. Calls regularly go unanswered, emails are ignored, and getting assistance from management has been extremely difficult. I had to physically go into the office multiple times just to speak with someone. Most concerning, after trying to resolve the issue professionally, I received an accidental voicemail from an assistant manager containing profanity, insults, and comments about eviction. I found this extremely unprofessional and disappointing, especially as a long-term tenant who has consistently paid rent faithfully. I hope management and corporate leadership take tenant concerns more seriously moving forward and improve communication and professionalism within the office.
• LL

  Lasoshia

  May 14, 2026
  1.0
  I applied to Paradise Island on April 15 2026, on April 17th I received an email from Liberty rental saying that I was approved upon paying an access fee I made a partial payment to Liberty rental I contacted Paradise Island on May 1st asking if their were any additional fees since I have not heard from them about deposit or anything , the agent I spoke with advised that there were additional fees and I should have received an email as well as my application was closed . I asked why she advised she was unsure since she was not the one who handles the files. she said the person that does was not there and that she would have them call me back. which I did not receive, and I called back multiple times on May 1st and no answer after the first contact. After that I called about everyday 3-5 times a day trying to get ahold of someone to discuss what was going on with my application no answer for about 3 weeks I have called and someone has answered 3 times , each time they have told me they will have to call me back because they are unsure as to what happened to my application, . well on May 11 I received an email from Paradise Island saying my application was denied due to the 2 dots process which I completed. So i called Paradise Island again and a young lady answered I let her know what was going on she put me on hold to speak with her manager, she got back on the phone and advised the manager was looking into it and for me to call back a little later and she would have an update, but little to my surprise when I called back of course no answer called a couple more times after that no answer. I decided to call again today on May 14th and was able to speak with Callie , she advised that the app was closed due to the two dots verification I told her I completed all the info she had me to forward her the emails from liberty rental about approval and still made it somehow my fault the app was closed. She just repeated herself about the 2 step dot verification was incomplete I advised it was complete , I asked her can I be approved without completing the step she advised no she I said then how did I get approved she hesitated and then proceeded to let me know that her and the other manager agree that I would have to reapply and pay the application fee again since it's been a month since I applied.
• RF

  Robert Fields

  May 9, 2026
  1.0
  In case anyone was wondering what the response time to a fire alarm going off… it’s well over an hour and counting. A fire alarm is going off at 2am and since there’s no fire and the emergency maintenance line doesn’t work… I’ve decided to stay up, not that I have a choice considering the alarm, and wait to see how long this will go on for. Edit: It’s still going off… it’s now 10:00am.
• SM

  Sheylingsheyeny Martinezterry

  Apr 23, 2026
  5.0
  Buena experiensa y buen personal
• EG

  Erin Gallagher

  Apr 15, 2026
  1.0
  The maintenance technicians and maintenance in general around this place is awful. The technicians are lazy. Every time I see them, they are Sitting in the golf cart… smoking a cigarette. When you put in a request, they come out and half ass fix the problem. The gym looks nice in pictures, but it’s all a farce. For the amount that I pay for rent for this place, there should be a decent gym. Half of the resistance equipment is broken (Which is a liability) And I have put in service requests for this before and they never fix the equipment. So I’ve given up. The grills at the pools Never have cleaning tools or work properly. This could be a really nice property with the right management.