Alaqua

Reviews

• BM

  Brian Miller

  Feb 9, 2026
  2.0
  Lived here on two separate occasions and experiences were night and day. First experience lived there for two years and found the apartments very nice and well maintained. People were super friendly and staff was helpful and responsive. When my wife and I decided to sell our homes we were happy to be moving here. We were wrong. First six months were good as we had courteous neighbors. Next two and a half years were horrible with the last straw being neighbors from hell. We tried to resolve things with management but eventually had to move out as it was nothing but excuses. Should have moved out a lot sooner. Shame on us. Only positive is the maintenance team. They were pretty responsive to address issues. There are a lot of choices in the area and a lot of new apartments going up. Would suggest you look elsewhere.
• KH

  Kayley Hartley

  Jan 14, 2026
  5.0
  I toured today with Sarah; she was so knowledgeable with the property and any questions I had. I felt very comfortable and I hope that I may fill an application out soon.
• AS

  Amy Shuman

  May 7, 2019
  2.0
  I lived here for 1-year - the grounds are beautiful and the amenities are nothing to complain about. Unfortunately the staff have been non-compliant and brutal in regards to us moving out. We had damage to the carpet in one bedroom, understanding that room alone needed to be replaced and accepted our fate. The complex took complete advantage of needing to replace the carpet in one room and decided to replace the carpet throughout the entire apartment. Mind you, none of the rooms with carpet connect so there wasn't a need to replace due to adjoining rooms, and the carpeting in the other rooms were in good condition with no reasonable cause for replacement. When asked about this, they chose a carpet that didn't match and replaced all the carpeting for aesthetic purposes and decided to charge us for all of it! It's not in the lease or any move-out contract that's signed that the carpet is required to be matching. As per the move-out statement, we followed legal protocol and sent a formal statement of objection in regards to the carpet payment. I made the complex aware that a statement was enroute and before even receiving the statement object my letter and confirmed that the final balance would not change. It's understood that there was some damage and the price for that damage alone will be paid. But it is unethical and wrong for us to be charged for a choice the complex made themselves. I would not recommend living here at all from this indecent interaction with the company. It puts a blight on this complex and on the Fort Family Investment name. I'll never live in a complex under the Fort Family name and I'll discourage family and friends to do the same.
• RK

  Ramesses Khalfani

  Nov 21, 2018
  1.0
  This place was so bad that I moved out 3 months early and payed rent at 2 places just to not live here. It should be a crime to call this luxury living. Feel free to email me for any questions about this place. Would not recommend. Thegentsden @ yahoo
• JB

  Jay Brandt

  Mar 7, 2018
  2.0
  Living in Alaqua is a bit of a mixed bag. Facilities-wise, it's quite nice - the apartments are of reasonable size and quality for what you pay - which isn't to say they're inexpensive as Alaqua is fairly upscale and the rent reflects this. We had a 3 bedroom apartment that I assume, based on the promotional pictures published, was fairly typical in what it offered. And overall, what it offers is pretty nice - stainless steel appliances of mid quality, wood-look vinyl tile in most spaces with typical apartment-level carpet in the bedrooms and a good size screened in balcony. The apartments are arranged in such a way that noise from those on the same floor as you is pretty much nonexistent. Outside the apartment, the open-air hallways are well lit and the buildings themselves are very well maintained with attractive landscaping that is also well maintained. Parking is plentiful. We chose Alaqua because it showed well, had the features we wanted - which included allowing for our 3 cats - the price was about what my former mortgage was so I knew I could afford it, and Sean the leasing agent (who unfortunately has since left) was friendly and helpful throughout the process of leasing. So overall, the facility itself is very nice and pretty much everything you'd probably want in an apartment. However, the issues are the way the property is managed. If you have an issue, you get a letter posted on your door for your neighbors to read. We had a problem where the mail service (which is just awful here) didn't deliver my rent check the first month (along, we found out, with others) until 12 days after they should have arrived. Do I get a call? An email? No. I get an eviction notice posted on my door for my neighbors to read. Well, that was friendly. Ever think that since it was the first month maybe something just went wrong? Nope. Pay up in 3 days or hit the road. Additionally, the manager (Camy) shows a distinct lack of caring. One example is that I had an issue with the postal service not delivering packages and, while I understand she doesn't deliver the mail, the fact that when I asked if she could contact me when the delivery person was there so I could talk to them and her answer was a flat "No." and that she "has no control over the mail, you'll have to deal with that yourself." was astonishing. She couldn't even call me when the mail arrived so I could come down? That was too much? In fact, pretty much *everything* was too much for her. Doing the bare minimum seems to be her specialty - that and repeatedly reminding me that "I've won awards!" when I complained about her level of service. There were a number of other issues I had there and all exacerbated by the manager and her lack of a good customer service approach. The good news is that corporate management does seem to care. In a 40 minute conversation with them (they called me to evaluate customer service and satisfaction after I left), they really gave me the impression that they expected more from their managers. So, hopefully, this will be something that can be resolved. I'm sure this could easily be the 5 star property that Fort Family Investments wants it to be. As you can see below, Camy decided to respond. Her very response indicates she's clueless - she again goes on about how she has no control of the mail (which I plainly said in my review above) and completely misses that I simply wanted her to CALL ME WHEN THEY ARRIVED and that I would deal with it. How Camy keeps her job is beyond me - pretty much every negative review here centers around her - that should say something to corporate right there.

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