Alaqua

Reviews

• BM

  Brian Miller

  Feb 9, 2026
  2.0
  Lived here on two separate occasions and experiences were night and day. First experience lived there for two years and found the apartments very nice and well maintained. People were super friendly and staff was helpful and responsive. When my wife and I decided to sell our homes we were happy to be moving here. We were wrong. First six months were good as we had courteous neighbors. Next two and a half years were horrible with the last straw being neighbors from hell. We tried to resolve things with management but eventually had to move out as it was nothing but excuses. Should have moved out a lot sooner. Shame on us. Only positive is the maintenance team. They were pretty responsive to address issues. There are a lot of choices in the area and a lot of new apartments going up. Would suggest you look elsewhere.
• KH

  Kayley Hartley

  Jan 14, 2026
  5.0
  I toured today with Sarah; she was so knowledgeable with the property and any questions I had. I felt very comfortable and I hope that I may fill an application out soon.
• RK

  Ramesses Khalfani

  Nov 21, 2018
  1.0
  This place was so bad that I moved out 3 months early and payed rent at 2 places just to not live here. It should be a crime to call this luxury living. Feel free to email me for any questions about this place. Would not recommend. Thegentsden @ yahoo
• ET

  Eli Thrift

  Mar 14, 2018
  1.0
  I will never allow anyone I know to engage in any business dealings whatsoever with Fort Family Invesments or Alaqua Apartments in party if I have any say in the matter. My wife and I were residents for 15 months. We paid our overpriced rent on time every month. (Nearly $1500 for a 2 bedroom and a storage closet. ) upon moving out, we cleaned our apartment through and through. Leaving behind only an isolated stain in the back corner of the master bedroom carpet in the space less than the size of 1‘ x 1‘. Our deposit was about $1200 in and after moving out we received an invoice from aliquot insisting that they will be keeping nearly half of our deposit. The reason they gave us was that they had replaced ALL OF THE CARPET THROUGHOUT THE ENTIRE APARTMENT, including all of the carpet in the guest bedroom and also sent us a bill for fumigating the apartment. These bills alone amounted to around $500. When I receive these invoices in the mail they also provided two black-and-white, grainy low-quality, photos of the single, individual stain on the carpet that they said was reason enough to replace all of the carpet in the entire apartment. They provided no evidence reason at all why they needed to fumigate the unit either. There was never any offensive odors in our apartment and we had neighbors and visitors to attest to that. Yet after contacting them to dispute these charges, they are refusing to return our money. On the carpet invoice they also added that the carpet was damaged due to “excessive traffic”. I want to know how two young professionals living in the apartment that work throughout the day and only come home at night to sleep and eat dinner was able to cause so much excessive traffic that it required the carpet to be replaced. The invoice also claimed that The carpet had seen 20 months of usage. How is that possible when we are the first tenants and we lived there for only 5 months? I want to know how many other tenants were charged to have their carpets replaced upon moving out? After having my attorney contact Alaqua to address these issues we basically got one big middle finger and a refusal to explain why a single isolated stain in one bedroom prompted them replace the carpeting throughout the entire unit. What they saw was an opportunity, and a way to transfer costs to somebody else whenever possible. What they didn’t know is that I have held a Florida real estate license and I know what the law says landlords can and can not charge for. Alaqua, YOU KNOW that stain simply needed a steam cleaning But you know that the law states that you can’t bill a tenant for that, so you chose to just take the opportunity to replace all of the carpet in the unit on MY dime. You would also think that you’re a good word and reputation as a company would be worth more than 500 measly dollars but since you are unwilling to be reasonable, I will make sure I do everything in my power for every person I meet to know exactly what happened So any potential customer of yours can take this scenario into consideration when considering to rent an apartment from fort Family Investments. ANY reasonable person would look at that apartment and say that it was absolutely unnecessary to have done what Alaqua did. I’ve had it up to my teeth with this place and I am so glad i’ve been able to buy a home so I’ll never have to deal with businesses like this ever again.
• JB

  Jay Brandt

  Mar 7, 2018
  2.0
  Living in Alaqua is a bit of a mixed bag. Facilities-wise, it's quite nice - the apartments are of reasonable size and quality for what you pay - which isn't to say they're inexpensive as Alaqua is fairly upscale and the rent reflects this. We had a 3 bedroom apartment that I assume, based on the promotional pictures published, was fairly typical in what it offered. And overall, what it offers is pretty nice - stainless steel appliances of mid quality, wood-look vinyl tile in most spaces with typical apartment-level carpet in the bedrooms and a good size screened in balcony. The apartments are arranged in such a way that noise from those on the same floor as you is pretty much nonexistent. Outside the apartment, the open-air hallways are well lit and the buildings themselves are very well maintained with attractive landscaping that is also well maintained. Parking is plentiful. We chose Alaqua because it showed well, had the features we wanted - which included allowing for our 3 cats - the price was about what my former mortgage was so I knew I could afford it, and Sean the leasing agent (who unfortunately has since left) was friendly and helpful throughout the process of leasing. So overall, the facility itself is very nice and pretty much everything you'd probably want in an apartment. However, the issues are the way the property is managed. If you have an issue, you get a letter posted on your door for your neighbors to read. We had a problem where the mail service (which is just awful here) didn't deliver my rent check the first month (along, we found out, with others) until 12 days after they should have arrived. Do I get a call? An email? No. I get an eviction notice posted on my door for my neighbors to read. Well, that was friendly. Ever think that since it was the first month maybe something just went wrong? Nope. Pay up in 3 days or hit the road. Additionally, the manager (Camy) shows a distinct lack of caring. One example is that I had an issue with the postal service not delivering packages and, while I understand she doesn't deliver the mail, the fact that when I asked if she could contact me when the delivery person was there so I could talk to them and her answer was a flat "No." and that she "has no control over the mail, you'll have to deal with that yourself." was astonishing. She couldn't even call me when the mail arrived so I could come down? That was too much? In fact, pretty much *everything* was too much for her. Doing the bare minimum seems to be her specialty - that and repeatedly reminding me that "I've won awards!" when I complained about her level of service. There were a number of other issues I had there and all exacerbated by the manager and her lack of a good customer service approach. The good news is that corporate management does seem to care. In a 40 minute conversation with them (they called me to evaluate customer service and satisfaction after I left), they really gave me the impression that they expected more from their managers. So, hopefully, this will be something that can be resolved. I'm sure this could easily be the 5 star property that Fort Family Investments wants it to be. As you can see below, Camy decided to respond. Her very response indicates she's clueless - she again goes on about how she has no control of the mail (which I plainly said in my review above) and completely misses that I simply wanted her to CALL ME WHEN THEY ARRIVED and that I would deal with it. How Camy keeps her job is beyond me - pretty much every negative review here centers around her - that should say something to corporate right there.

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