Progress Residential

Reviews

• AP

  Accounts Payable

  5 days ago
  1.0
  If I could give them zero stars I would. We had to end our lease earlier than expected. We knew there was a 2 month fee for early termination. When we called Rent Progress they told us we can set up a payment plan once we moved out and receive our “Move Out Statement” letter. This letter arrived 1 month after we moved out. Once finally received we called immediately to set up that payment plan. The representative told us it couldn’t be done over the phone that someone else will reach out. 3 weeks passed and nothing so we called again. This time the representative tells us that we need to email the email address on the letter because that department only works through emails not phone calls. We send that said email. 1 week passes and no answer. A follow up email was sent and again no answer. I emailed them today again from my email instead of my husbands and I received an answer that since it was past 60 days the account was sent to collections. We had been trying to contact Rent progress since before we moved out to pay the dues and set up a payment plan when instead we were given a run around and when we finally get an answer, it’s that we were sent to collections. I do not recommend this company at all. They are not trustworthy and the reviews about cheap remedies to household issues are true as well. We had the a/c broken with them and they would always send the same 2 guys who could never actually fix the a/c. Do yourself a favor and rent somewhere else. Unless you want to deal with a shady company like this one. Horrible experience and I would never rent from them again!
• JS

  Jeremy Snyder

  5 days ago
  4.0
  I want to recognize Darwin for the outstanding maintenance work he recently completed at our home. His professionalism, attention to detail, and willingness to actually fix problems correctly were greatly appreciated. Our sliding glass door had previously been worked on by another maintenance worker, but unfortunately, the underlying issue was never properly addressed. Instead of taking the easy route and simply lubricating the rollers again as a temporary fix, Darwin took the time to investigate what was actually causing the problem. He determined that the rollers needed to be replaced and did the work necessary to repair the door properly. Darwin also repaired two sets of closet doors that had been misaligned during their original installation by previous maintenance workers. Again, he didn’t just make a quick adjustment that might temporarily hide the problem. He took the time to identify what was wrong, correct the alignment, and make sure the doors operated the way they should have from the beginning. What impressed me most about Darwin was his approach to maintenance. He didn’t look for the quickest or easiest solution just to close out a work order. He took pride in his work and focused on fixing the actual cause of each problem. Too often, temporary fixes simply leave the same issue for the resident—or another maintenance worker—to deal with again down the road. Darwin made sure that wasn’t the case. It’s refreshing to have a maintenance professional who doesn’t put a Band-Aid on a problem and call it fixed. Darwin took the extra time and effort to do the job correctly the first time. That kind of workmanship, accountability, and pride in one’s work deserves to be recognized. Excellent work, Darwin. Thank you!
• WJ

  Wisnel Jean

  6 days ago
  1.0
  These people who are giving this company 5 stars must work for the company or it’s their families doing it because there is no way that it is real tenants that are giving them 5 stars! This company by far is the WORST company to rent with. They care nothing about their tenants except for their money! Imagine paying almost 3K for a 3 bed, 1 bathroom apartment that is about less than 1,000 sq ft with the AC not working every week in Florida (the sunshine state). They keep sending someone who literally puts a bandaid on it and the fix lasts for about a week. I can’t wait for our lease to be over to get out of this god forsaken place! And I’m going to make sure I have all my family members leave a bad a review because them having a 4.3 overall rating is mysterious to me!
• QT

  Quran Tabron

  Sep 15, 2026
  1.0
  This has to be a joke that they respond to reviews and pretend to care about their tenants. The list of issues I’ve had with this house is beyond ridiculous and this house should have NEVER BEEN PUT ON THE MARKET!!! Long story short, the latest issue is I have an infestation of drain flies and a rotten smell in the house. I requested a maintenance call and told the technician that there was a leak under the kitchen sink when I first moved in in 2025. The tech from 2025 said he fixed the issue but wasn’t proactive to the rotten cabinet base that had water damage. The technician from this year said the cabinet base needs to be replaced and said he would fix it when he comes back to replace the garage door opener that I had to wait 2 months for. This company automatically scheduled a date without confirming whether or not I would be here and it got pushed off without them trying to reach out to take care of it. I finally was sick of killing disgusting drain flies and removed the rotten cabinet base and found a sewage leak, black mold growing everywhere, and the source of the drain fly infestation. I have reached out over 10 times to have management call me in regard to this issue and they have not lifted a finger to do so, not even an email. I will not compromise my health for a company that only wants to collect profit instead of following the law. I have sent a notice to vacate due to violations according Florida Statute 83. And I’m sure they still will not do what’s right and try to charge me money for “lease violation” but I will fight this to the end. There is a Facebook page called “Victims of Progress “ btw. Do your research before dealing with this horrible company that owns 300,000 homes. No wonder they don’t care about any of us.
• MM

  Merlin Mac

  Sep 11, 2026
  1.0
  Greedy evil company that tries to suck every dollar possible out of you. Raised my rent several hundred dollars with no notice twice in 6 months because I was on a month to month agreement. Was charged an extra 500 a month to be able to leave when I wanted then slapped on an extra 2k when I left saying I didnt give ample time. Was under the impression that was the point of paying so much. Clearly wouldn't make a difference anyway as they can't show the house while im still staying there. But what really pissed me off is the agent I spoke to confirmed there would be no extra moving out fee and never mentioned it ever, but because they slip that in the fine print somewhere they have an excuse to screw you. Also was without AC for a week because they made a mistake and never put it in as an emergency (middle of summer in FL) then refused to even take the time off what I pay for the month, not even taking into consideration the money on hotel, spoiled food and other inconveniences. Absolute soulless greedy company. Rent elsewhere

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