Motif

Reviews

• AJ

  Alli Jo

  Sep 18, 2026
  1.0
  I lived at this property for 3 year and while I genuinely loved my apartment itself, almost everything outside of my actual unit was extremely disappointing. The leasing staff and customer service were one of my biggest frustrations. Whenever there was an issue, I often felt like I was treated as a burden rather than a resident. The staff was frequently rude, dismissive, and rarely seemed interested in actually helping or finding a solution. When I had questions, I was often given the runaround rather than a clear explanation or answer. It was also incredibly difficult to get in touch with anyone at the corporate level. Noise was another major issue. There were several nights when the residents above me would have parties that continued until 3 or 4 AM. I would call security, who would contact the leasing office, but I was repeatedly told that nothing could really be done without video "proof." I found that incredibly frustrating. Why would a resident reasonably be expected to record their neighbors at 3 AM just to prove they are having a loud party? It made me question how the building would respond if there were ever a serious issue requiring management's help. There were also constant fees and charges that were difficult to understand. Whenever I questioned a charge, I either couldn't get a straight answer or was passed around without anyone taking ownership of the issue. The move-out experience was another major disappointment. I was charged various fees that I did not recall being included in my lease, and getting an explanation for those charges was incredibly frustrating. The condition and overall experience of the building were also disappointing. The common areas were often dirty, the parking garage was a mess, and there was no visitor parking. Cell service in the building was also extremely poor, including in the hallways and elevators. There were times when I couldn't even get enough service to access my email or retrieve a code to get my mail. There were also frequently people outside the property who appeared to be experiencing homelessness. I completely understand that homelessness exists in the surrounding area and I am not blaming those individuals. My concern was that there rarely seemed to be anyone from the property around to make residents feel safe or address concerns. The pool is beautiful and was definitely one of the property's best features. Unfortunately, on weekends it was often extremely crowded, including with people who did not appear to live at the property. There were children running around and often not enough lounge chairs for the number of people using the pool. For such a beautiful amenity, it was frustrating that residents couldn't consistently enjoy it comfortably. After 3.5 years, the biggest takeaway for me is that I loved my actual apartment, but I did not feel valued as a resident. I didn't feel welcomed, heard, or appreciated. Instead, I often felt like I was inconveniencing the people who worked there simply by bringing up a concern or asking a question. I stayed for the amount of years I did because I liked my unit, and moving is always stressful. If I were making the decision again today, I would look much more closely at the management, communication, fees, and overall resident experience—not just the apartment itself. It's also way too expensive to be treated like this. When I first moved in my 1 bed was roughly $2450 and I left paying over $2700. On top of that they won't even give a security deposit back because of other "fees." Again, none of this was ever in my contract. I hope management takes the feedback from long-term residents seriously because there is a lot of potential here, but the resident experience needs significant improvement.
• KB

  Kirsten Busby

  Sep 10, 2026
  1.0
  I would not recommend living at Motif. From the beginning, management was disappointing, and I moved into an apartment that was dirty and clearly had not been properly prepared for a new resident. My biggest concern was security. One night, someone attempted to enter my apartment and damaged my door. I immediately contacted Motive Security, but no one ever showed up. I then had to repeatedly follow up with management myself regarding security footage and the incident, which they never responded to. For the amount residents pay to live here, the lack of cleanliness, poor management, and especially the inadequate response to a serious safety concern are unacceptable. I ultimately did not feel safe or valued as a resident and would strongly recommend looking elsewhere.
• DJ

  DJ Jamn

  Sep 9, 2026
  5.0
  Dear Motif Team, I am writing to express my sincere thanks to the entire Motif team for making our move-in experience so smooth and seamless. A special thank you to Stephanie for her exceptional guidance, clear communication, and constant help throughout the process. We also want to extend our deep appreciation to the rest of the staff for their warm support and hospitality. They went above and beyond to ensure we felt right at home. Thank you again for such a wonderful welcome! Warm regards, Anthony Salinas & Desislava Nedeva
• YS

  Yana Sanabria

  Sep 5, 2026
  1.0
  Came for a tour appointment and the lady at the leasing office was very rude. No welcome, no smile, started with asking me what’s the maximum payment I’m looking for. I said I saw exactly what floor plan I’m interested to see and that there is this apartment that shows as available on Sept 24 and the price was posted online. She was like this is the price for now, not for Sept 24. I left before even touring anything. Unacceptable customer service and obviously misleading pricing.
• MC

  Michael Chambers

  Aug 29, 2026
  5.0
  The team at Motif made the whole process smooth. Stephanie especially made the experience a pleasant one. From touring to moving in she ensured everything is taken care of for us!