Novelle offers a sophisticated style, combining a subtle wine-country aesthetic with mid-century touches. We proudly offer independent living, assisted living, and memory care services in an amazing San Jose setting. We want you to be confident that you have made the best decision that fits your needs. We offer month-to month rentals without large buy-in fees, so you are never locked into a long commitment.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.