Verona at Boynton Beach

Reviews

• JP

  Jaqueissy Pena

  2 days ago
  5.0
  ⭐⭐⭐⭐⭐ I’ve been living at this community for about seven months now, and I genuinely want to take a moment to recognize two people who have made such a positive impression during my time here: Diana Touzet and Alfredo Santana. First, I want to give a HUGE shoutout to Alfredo Santana from the maintenance team. He is incredibly intentional, responsive, and genuinely takes pride in making sure things are taken care of properly. Whenever we’ve had a maintenance issue, he has been quick to address it and make sure the problem is actually resolved rather than simply putting a temporary fix in place. For example, our washer recently started leaking, and Alfredo was on top of it. He arranged for a new washer to be ordered and replaced the entire unit for us. We’ve also had an issue with a leak in our AC system, and the maintenance team was able to address and resolve that as well. It’s really reassuring to know that when something goes wrong, there are people here who take it seriously and work to get it fixed. Alfredo is also just an incredibly kind and pleasant person to interact with. He always treats you with respect and is willing to help however he can. 10/10, absolutely deserving of recognition! I also want to give a very special shoutout to Diana, because she has been amazing from the very beginning. She was there with me throughout the entire process of getting my apartment and was so friendly, welcoming, and genuinely excited to show us the community. She made sure we had all the information we needed and made the process feel comfortable and easy. Even now, months after moving in, Diana continues to be someone I can rely on. Whether I have a question about a maintenance request, paperwork, my lease, or anything else related to living here, she is always quick to respond. If she doesn’t immediately have the answer, she takes the initiative to contact whoever she needs to contact to get the issue resolved. She follows up, returns calls, and genuinely tries to make sure residents feel heard and taken care of. Honestly, I consider Diana one of the backbones of this community. There are so many moving parts that go into keeping an apartment community running smoothly, and I truly believe she plays a huge role in making sure things function the way they should. She consistently does her best to accommodate residents, answer questions, resolve concerns, and make people feel satisfied with where they live. Overall, I’ve had a really positive experience with both Diana and Alfredo. They are two people who clearly care about the residents and about doing their jobs well, and I think that deserves to be acknowledged. Thank you, Diana and Alfredo, for everything you do! You both are truly appreciated. 💗 10/10 experience with both of them!
• AT

  Andreina Tovar

  Sep 24, 2026
  5.0
  Quiero expresar mi enorme agradecimiento al señor Alfredo Santana por el excelente servicio de mantenimiento que siempre nos ha brindado. Desde el primer día, ha sido una persona sumamente atenta, respetuosa, amable y profesional. Nuestro aire acondicionado llevaba mucho tiempo presentando problemas, y Alfredo vino en numerosas ocasiones para ayudarnos, recargar el gas y asegurarse de que tuviéramos aire acondicionado mientras se encontraba una solución definitiva. Gracias a su dedicación y esfuerzo, nos ayudó a conseguir que finalmente reemplazaran nuestra unidad. Incluso hoy, cuando vino la compañía a instalar el nuevo aire acondicionado, Alfredo se acercó personalmente para asegurarse de que todo saliera bien y de que por fin tuviéramos una unidad nueva funcionando. Desde que el señor Alfredo llegó a Verona, he notado una gran mejoría en el servicio de mantenimiento de los apartamentos. Su compromiso, dedicación y excelente trato hacen una verdadera diferencia. ¡Estamos profundamente agradecidas por todo lo que ha hecho por nosotras! 👏🏼❤️ I want to express my sincere appreciation for Mr. Alfredo Santana and the outstanding maintenance service he has consistently provided. He has always been incredibly attentive, respectful, kind, and professional. Our AC had been experiencing issues for a very long time, and Alfredo came to help us on numerous occasions, recharging the refrigerant and doing everything he could to keep our AC running while we waited for a permanent solution. Thanks to his dedication and efforts, he helped us finally get our AC unit replaced. He even stopped by today while the company was installing our new unit to personally make sure everything went smoothly and that we finally had a properly functioning AC. Since Mr. Alfredo joined Verona, I have noticed a significant improvement in the apartment community’s maintenance services. His professionalism, dedication, and genuine care for residents truly make a difference. We are incredibly grateful for everything he has done for us. Alfredo is a tremendous asset to the Verona team, and his hard work deserves to be recognized! 👏🏼❤️
• SK

  Shareen Khan

  Sep 16, 2026
  1.0
  I had a very disappointing experience with the leasing process at this property. I initially made an appointment online on 8/7/26 to view an apartment on 8/8/26. I was then contacted by Diana, who told me there were actually no appointments available for 8/8. When I asked why the system had allowed me to schedule an appointment, I was told that their system is run completely by AI and has been making a lot of errors. Despite that, I did meet with Diana on 8/8 to view the apartment, and I want to be fair in saying that she was very nice and pleasant during the showing. She explained that if we applied within 24 hours, the $500 application fee would be applied toward one month's rent. We explained that we needed to move before 9/1, and we were given a proposed move-in date of 8/25. We decided to move forward and were told that we would receive a decision within 72 hours of completing the application. We applied on 8/9/26. Unfortunately, that is where the experience went downhill. After submitting the application, 72 hours passed with no response. I called the office and was directed to an AI assistant, Brooke, and left a message. When I still received no response, I continued trying to contact the office by phone and email. I called repeatedly, sent emails, and followed up every other day for approximately two weeks. My calls and emails were not returned. I finally received an email response on August 27, but it was an AI-generated message rather than a personal response from someone I could actually speak with. I wanted to discuss the results and have some basic questions answered, but despite continued attempts to contact the office, I still have not received a call back or a meaningful response. By this point, we had to find another place to live because we could not afford to wait indefinitely without communication or a decision. Diana was very nice during the actual showing, but the application and follow-up process was extremely frustrating. If an applicant is being asked to pay a $500 application fee and is told they will receive a response within 72 hours, timely communication and follow-through should be expected. Based on our experience, I would not recommend this apartment complex or its management company. The lack of communication and inability to reach an actual person throughout the application process was extremely disappointing.
• NL

  Nicholas Lamattina

  Sep 16, 2026
  1.0
  First, I was having back-and-forth conversations on Email thinking I was talking to a person when I was talking to Brooke their AI assistant. I was saying personal stuff to her about what I like when I’m moving out she was answering me like a real person. I traveled an hour and a half for my appointment when I got there they had no idea I was coming. They had no apartments to show me didn’t know my conversations with their AI assistant. I thought I was talking to a real person. There are people in the lobby that lived at the apartment. They were complaining how bad it was there. Maintenance is not good. They don’t fix stuff correctly. The managers were rude to me. It was such a bad experience. I do not recommend it many other places that actually talk to you like you’re human being. I really care about where they work.
• CM

  Caitlin Moore

  Sep 15, 2026
  3.0
  Our experience has unfortunately been more frustrating than we expected. We really wanted to like living here, especially because we loved the apartment when we toured it. Unfortunately, in less than a month, we’ve already experienced several maintenance and communication issues. There were multiple maintenance problems when we first moved in, and we’ve sometimes had to submit multiple requests for the same issue before it gets resolved. We understand that maintenance takes time and that things happen, but having to repeatedly follow up is frustrating. Communication has also been a major issue. We’ve emailed management about several concerns and haven’t received responses to some of them. The gate is frequently broken, and we’ve reached out about that as well. We’ve also had an ongoing issue with a neighboring resident feeding stray cats outside their door. The cats are getting into the community trash, which has become a pretty unpleasant situation, and our emails regarding this have also gone unanswered. Our leasing experience was also disappointing. We originally toured months ago with one leasing agent and didn’t feel the interaction was the best fit. We loved the apartment, though, so we decided to come back. This time, Diana showed us around, and we had a great experience with her. We really liked her and felt comfortable moving forward with her. We started the rental process with Diana, but the original leasing agent recognized our names and took over the process because she had initially shown us the apartment. We understand there may have been internal reasons for this, but from our perspective, it was uncomfortable and disappointing after specifically returning because we had such a positive experience with Diana. We aren’t expecting everything to be perfect. We would just really like to see better communication, quicker follow-through, and more attention to recurring issues. We chose this community because we genuinely liked the apartment and saw ourselves being happy here. We hope things improve because we would really like to have a better experience going forward.

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