Progress Residential

Reviews

• DM

  David Meninger

  2 days ago
  1.0
  Currently 10:30am. I was supposed to have an orientation call for my move in (lease starts today) at 9am. I’ve called 3 times with no solution. I didn’t even get a courtesy call, text, or email that my rep, Alice, was running behind. Also, her supervisors keep deflecting when I’m telling the support agent to ask when I’m going to get a call. They’re saying “soon”, or “our meeting is almost done”. That’s what I was told an hour ago. Progress, if you respond to this, please don’t tell me to call your 833-774-7377 number because that’s the one I’ve called three times, and the support reps are unable to provide a solution because you don’t give them the power to. This is a terrible start to my lease, and if I hadn’t already paid the money that they won’t refund me, I probably would’ve went in a different direction. What if I had my U-HAUL parked and in front of the home for the past 90 minutes? I’d be locked out of the home and probably would be fined by the HOA if it wasn’t in the driveway. Also, I submitted requests ahead of my lease start date that I haven’t been updated on (wasp nest in the back of the home, sending an exterminator and cleaner before I move in, etc.), besides getting emails saying “case resolved”. What is that supposed to mean? I’m not a Karen, and I don’t like leaving bad reviews as I work in retail. But this is unacceptable. What’s your solution to resolve this, Progress? Hopefully I don’t get an AI response to this review.
• ER

  Eric Rodin

  Aug 14, 2026
  5.0
  Excellent service, Edgar went above and beyond to make sure our AC was fixed properly
• EB

  Eyal Barsky

  Jul 31, 2026
  1.0
  I rented a property from progress for several years for my daughter. In that time the AC unit broke down several times they refused to fix it properly and my daughter was forced to live in over 100 degree heat many times. The refrigerator broke down and it took over a week to fix, they refused to replace it. When I visited my daughter I was horrified to see the condition of the property and yet we still had to pay rent. Their communication and care of our students is sub par. This company should be ashamed of itself PERIOD. Whatever rhetoric they are going to respond with please understand its pure lip service this company does not take care of our future generation.
• AL

  Aubree Leath

  Jul 29, 2026
  4.0
  So far so good! Maintenance responds really quick and even though we’ve had a lot of things happen everyone has been super nice and accommodating for us. The beginning process after the application was a little stressful trying to get in our payments on time for move in but we managed. We tried asking some questions when we first got approved for the home and were disappointed that we it took FOREVER to get a response but we kept receiving emails about payments. It was like we couldn’t have our questions answered until we made our deposit…. But we love the home we are in!
• LL

  Life

  Jul 14, 2026
  5.0
  I don’t normally take the time to write reviews, but Jeremy absolutely earned one. After dealing with previous maintenance visits where some issues weren’t fully addressed, repairs took longer than expected, or I was left with more questions than answers, I have to say that Jeremy completely changed my experience. It’s hard to believe he’s only been with the company for three months because he carries himself like someone who’s been doing this for years. From the moment he arrived, he was professional, respectful, knowledgeable, and ready to work. He didn’t make excuses or look for the easiest way out. Instead, he took the time to inspect everything thoroughly, explained what he was doing, and made sure every task was completed the right way before considering the job finished. What impressed me most was his work ethic. He paid attention to the details, communicated throughout the process, and genuinely cared about the quality of his work. He treated my home with respect, worked efficiently, and made me feel like resolving my concerns not just closing a work order was his priority. As someone who has experienced different maintenance technicians, I can honestly say Jeremy raised the standard. He restored my confidence that quality customer service and craftsmanship still exist. Employees like him make a lasting impression because they take ownership of their work and represent the company with professionalism and integrity. Jeremy is a tremendous asset to your team. If this is the level of service he provides after only three months with the company, I can only imagine the impact he’ll continue to have as he gains more experience. I sincerely appreciate his dedication, and I hope his professionalism and hard work are recognized. Thank you, Jeremy, for doing the job right and for showing what outstanding customer service truly looks like.I’m

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