Loree Grand at Union Place

Reviews

• EE

  Emma

  Sep 10, 2026
  1.0
  I wouldn’t wish living here on my worst enemy. Kirby and the entire leasing office are unprofessional; the building was falling apart, and I felt unsafe there because of the lack of security and the broken locks on the building doors. The leasing office is unprofessional, unresponsive, and some of the worst people you will meet once you become a resident. The front desk staff and corporate are just as bad, if not worse. I’ll never live at a Kettler building ever again, and I’ve made sure to tell everyone I know not to sign with a Kettler apartment. Kirby, who everyone praises in the review (I’ve noticed they all say the same thing, which is quite interesting), spends more time talking about how good she is at her job than actually doing it. They also love to steal from residents by “accidentally” adding charges to rent, trying to get you to pay double, or claiming you never paid security deposits or refundable fees. Getting maintenance to do their job is nearly impossible. I had a pipe burst and had the front desk staff and the maintenance staff look me dead in the eyes and ask me, “Well, what do you want me to do about it?” as if their job wasn’t to help with things like that. I had to fix the pipe and handle the flooded apartment by myself because no one would come help until hours later. The apartment building left without heat during the coldest time of the year, and while everyone was struggling, the leasing office sent multiple reminders that they'd be off for the weekend and holiday. Truly some of the worst people work here. I’m happy I left and I feel bad for anyone who can’t leave because of their leases and have to deal with the people who work there. Trust me, the tour is a performance they put on once you become a resident that treat you a poorly and Kettler from the top down do not care about their tenants and have zero respect for them.
• ES

  Elese Stanley

  Aug 21, 2026
  2.0
  my experience here moved in August 1st it's now August 21 I have no hot water in my tub or shower as a New Resident you'll think they'll make me a priority but that's not the case I'm tired of getting the run away they're not even available every time I go to the office I thought I'll be making a new beginning here. I pay for water too come on you'll have to do better I'm not here to make friends with nobody kissing nobody ass to do their job either I'll reach out to corporate to help me with this issue
• MG

  Michelle G

  Aug 15, 2026
  1.0
  One of the only affordable housing options in the area & unfortunately you get what you pay for. It has gone way downhill since Kettler bought the property. I understand the rotating leasing office staff are not personally responsible for the building management failures, but that does not excuse their dismissive & deceptive treatment of residents. They left us without heat on the coldest days of winter, without power, and don't get me started on the elevator and garage gate issues. Constant car break-ins & mold were my breaking point and they don't even let you move out without a struggle! Such a shame because the units are unique, spacious, and majority of the community are wonderful people. I would give them zero stars if I could!!!! PS - all the positive comments about Ms. Kirby are COMICAL!!!!! Too funny 😂 y'all will find out when you move in, glad you enjoyed her tour!!!
• JZ

  Jeffrey Zavala

  Aug 3, 2026
  5.0
  So I actually went in for two reasons, I was touring the property but also stopped by to see my friend who already lives there, so I kinda got to see both sides of it lol. Mr. Kirby showed me around and honestly she was so easy to talk to, answered all my random questions, didn't rush me or try to push anything on me which I really appreciated. And then hanging out with my friend after, she was telling me how good Kirby's been the whole time she's lived there, quick to respond, actually helps when stuff comes up instead of just ignoring you. So it wasn't just a "nice during the tour" thing, seems like she's consistent. Overall really good experience, made me way more interested in the place. If you're touring, ask for her.
• JY

  Joseph Yeboah

  Jul 31, 2026
  5.0
  I am currently a resident at this property, and moving here has been an amazing experience. A big part of that positive experience has been working with Kirby, the property manager. From the beginning of the moving process, she was extremely helpful, professional, welcoming, and patient. Moving into a new apartment can sometimes be stressful, especially when you have questions about the lease, move-in requirements, payments, building procedures, or the community. Kirby made the entire transition much easier for me. She was always available to answer my questions, explain anything I did not understand, and make sure I had the information I needed. She communicates clearly and always follows up, which made me feel supported throughout the entire process. What I appreciate most about Kirby is that she genuinely cares about the residents and their experience. She is approachable, respectful, friendly, and always willing to help. Whenever I reached out with a question or concern, she responded professionally and made an effort to find a solution. She never made me feel like I was bothering her, even when I had multiple questions during the moving process. Since becoming a resident, I have continued to have a great experience with her. She has helped make the property feel welcoming and well managed. It is reassuring to know that there is someone in management who is dependable, knowledgeable, and easy to communicate with. Overall, I am very happy that I decided to move here, and I truly appreciate everything Kirby has done to make my move and residency a positive experience. Her excellent customer service, professionalism, patience, and dedication to residents deserve recognition. I would highly recommend this property to anyone looking for a great place to live, especially because of the outstanding support and service provided by Kirby.

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