Ten Trumbull

Reviews

• TK

  Tee Keita

  Oct 1, 2026
  1.0
  I would give Ten Trumbull a 0 star if I could. Now that I've officially moved out, I can write my review. I've lived there for 2 years. I couldn't wait to move out for various reasons including the poor managament. This place is a complete joke. Avoid if you can. There are multiple options around that are actually worth the money. Do your own research. First and foremost, the new ladies in the leasing office Rachael and Arlinda are super rude and clueless. There is a certain level of professionalism and knowledge that you need to have when working in a complex leasing office and quite honestly, that's not it. Because how can you explain that they've organized a resident event and got drunk on the premises? If you're going to call your property a "luxury rental", then your staff should act like it. The gate has been broken for over 8 months now and it has never been fixed. Someone's car even got broken into. Following the incident, I've emailed them asking about when the gate would be fixed and they gave me tons of excuses with no solution or expected resolution date. My email was sent out on July 16th. As of when I moved out, September 7th, the gate was still broken. Go see for yourself. It's advertised as luxury but it is really not. It definitely looks great from the outside but there are so many issues that needs to be addressed and they are not addressing it. Hence, why they have so many empty units. Also, there is poor windows/doors isolation during the winter time. You will need sealers and your electricity bill will be high. Let's talk about the housekeeping and maintenance team though, they are AMAZING! Very friendly but perhaps overworked. If you ask me, I strongly believe that the 5 stars reviews are incentivized by management in attempt to get their rating up. Stay away from Ten Trumbull if you can! Do your research. Read the reviews. It's all public information. Finally, they do not respect their own lease. I've moved out greater than 30 days ago and still have yet to receive my security deposit back. They do not follow up on resident concerns but they have time to organize food trucks and ice cream trucks. There's bigger issues that needs to be addressed especially when you are charging about $3K monthly in rent for a one bedroom apartment with poor isolation. Do your own research and you'll see. The best part of my experience living there was the other residents. They are super friendly and they are what i'll miss the most about living there. I hope this helps.
• VV

  Viv

  Sep 8, 2026
  1.0
  I am extremely disappointed with how management handles resident concerns and enforces community rules. A resident in Building 4 has repeatedly parked a black Tesla in the striped area where parking is prohibited. This is particularly concerning because emergency vehicles, including fire trucks, regularly respond to this property, and there have been incidents requiring full building evacuations. Keeping areas intended for emergency access clear should be taken seriously. This resident already occupies two designated parking spaces with other vehicles. In addition to the parking issue, there have been repeated disturbances involving loud bass coming from the resident’s vehicles. Leasing office has previously addressed the unauthorized parking with this resident months ago, and the resident stopped for a period of time. The behavior has since resumed. When I recently reported it again, however, I was told that I needed to provide video evidence because management needed “proof.” This response is especially frustrating because the property has security cameras positioned around the buildings that management can review. Rather than asking a resident to record another resident, management could independently verify whether a vehicle is repeatedly being parked in a prohibited area using its own security system. Residents are also subject to lease rules concerning photographing or recording other residents, making the leasing agents request particularly confusing. I am also concerned by what appears to be inconsistent handling of complaints. The leasing agents did not require me to provide photographic or video evidence when this same parking issue was previously addressed, yet I am now being told that such evidence is necessary before anything can be done. If management requires evidence for complaints, that standard should be clearly communicated and consistently applied to everyone. There is clear discrimination towards certain residents when it comes to complaints/concerns since other residents have not been asked to provide “proof” The noise issue should not simply be dismissed because it occurs outside designated quiet hours. The lease also contains provisions concerning residents’ right to peaceful enjoyment and conduct that disturbs others. Excessive bass from a vehicle can be disruptive regardless of whether it occurs during formal quiet hours. What has been most disappointing is not simply another resident’s behavior, but management’s response. Residents should be able to report legitimate parking, safety, and noise concerns and have management reasonably investigate them. When security cameras are already available, telling residents to obtain their own video evidence instead of reviewing available footage is not a reasonable solution. Imagine paying over $3,000-4,000 a month for leasing staff to say they cannot help you with concerns and problems because you don’t have “ proof”. Imagine spending this money to be dismissed EVERYTIME you have a legitimate concern because leasing agents don’t want to do their job. Please note, you will be discriminated here. Do not waste your time trying to make this your home, do not waste your money . You will thank me later
• MI

  Mohammed Ish

  Aug 25, 2026
  1.0
  Very bad experience living here. Gate been broken for months and someone vandalized my car and damage the wheel. Management don’t seem to care. Marisa barely answer emails and is almost never in the office. The grills stay locked so we can’t even use them even though they advertise it as an amenity. This place used to be much better, don’t know what happened. Very disappointed and would not recommend.
• AK

  Alyssa K

  Aug 13, 2026
  1.0
  I rarely leave negative reviews, but after repeatedly trying to resolve concerns with management, I feel it’s important to share my experience at Ten Trumbull. My biggest concern has been management’s handling of resident issues. In my interactions with property manager Marisa Mason, I have often felt dismissed rather than helped. During one conversation, I was told, “If you don’t like it, you should get out.” On another occasion, when discussing an ongoing neighbor issue, the response was, “What do you want me to do about it?” These interactions left me feeling that resident concerns were not taken seriously. Rachel, a staff member, has repeatedly hung up the phone when asked for updates and simple information. I have also experienced what I believe to be inconsistent enforcement of community rules. Based on situations I personally observed, some residents appeared to receive different treatment than others based on ethnic background. Greater consistency and transparency would help build trust. Safety and security have also been frustrating. The front entrance gate remained broken for half a year now despite the property being advertised as gated. During that time, I observed drug dealing activity entering the property and activity that made me uncomfortable. Landscaping is a mess and disorganized. The new company they hired has been coming almost everyday and starting before 8am when everyone is sleeping. I have watched the workers cut the same exact bushes twice , two days in a row. Also witnessed a worker peeing between parked cars. They do not care about residents right to peace and enjoyment. Communication has been another recurring problem. A scheduled fire inspection did not occur as announced, and residents did not receive an explanation until days later. There have also been repeated fire alarms associated with smoking in stairwells. When I contacted the front desk about one incident, my call with Rachel ended abruptly while I was trying to discuss the concern. Another concerning experience involved a dog that lunged toward us in a common area. I reported it because I considered it a potential safety issue, but I did not receive the level of follow-up I expected. Deliveries have also been left unattended near the entrance without residents being notified, creating an unnecessary risk of items being lost or taken. Getting responses about ongoing issues has been difficult as well. We have been trying to resolve one matter since January and sent multiple emails over several weeks without receiving a response. When I called, I was told the property manager was on leave and staff could not say when she would return. Meanwhile, I noticed management continuing to respond to Google reviews, which made the lack of communication regarding our issue particularly frustrating. I hope the corporate office reviews how this property handles communication, resident concerns, security, and rule enforcement. Ten Trumbull has the potential to be a great community, but my experience with management has overshadowed the positives. Based on my personal experience, I cannot recommend Ten Trumbull. Prospective residents should ask detailed questions about management responsiveness, security, and how complaints are handled before deciding to rent here.
• PP

  Pat Paddock

  Aug 4, 2026
  5.0
  My husband and I have resided at 10 Trumbull for over 4 years, and couldn’t be happier. He regularly works out at the gym, and we enjoy sharing pool time with our granddaughters whenever we can. The maintenance and support staff have been both professional and prompt whenever there has been any sort of maintenance issue. Marissa and the team at the leasing office have been kind and supportive through out our time here. I would recommend to both friends and family to join us here at 10 Trumbull if they are in need of a short or long term lease.