Merion Stratford Apartment Homes

Reviews

• SS

  Sassafras

  Jun 9, 2026
  5.0
  After reading last review, I cannot disagree more with the gentleman that wrote it. Since Susan’s arrival last summer she has been nothing but proactive. She always responds and follows up timely. We enjoy resident events monthly. We never had this before. Parking is now being enforced because of Susan. I would come home from work only to find guests and non-residents occupying designated resident spaces. Visitors are now required to park in designated visitor parking area. The kids visit the office daily as soon as they get off the bus to enjoy lollipops and hot chocolate in the winter months. She also has dog treats! I have witnessed first-hand the residents that don’t feel they need to follow the rules are the ones that take issue with Susan. She runs a tight ship. She’s firm but fair and cares about the residents and their needs. Just the other day, Susan was chasing down a bus driver in her car for a child that was late getting to the bus stop. Mission accomplished! I have also witnessed her sweeping a resident’s porch and watering their plant in their absence. I have not experienced what was described in the last post at all. Susan should be commended for a job well done!
• GH

  Gerald Holmes

  Jun 9, 2026
  1.0
  Susan from the main office at Marion Stratford has to be one of the most disrespectful people I have ever dealt with in my life. Her attitude is absolutely disgusting. The way she talks to people and carries herself is beyond unprofessional. I came into the office expecting to be treated like a resident and a human being, but instead I was treated like I was beneath her, like I didn’t matter at all. I’ve dealt with all kinds of people from all walks of life, and I can honestly say I’ve received more respect from correctional officers and inmates than I received from Susan. That’s how bad the experience was. There was no compassion, no professionalism, and not even a basic level of human decency. Every interaction felt cold, dismissive, and intentionally disrespectful. Nobody should ever be made to feel like trash for simply asking questions or addressing concerns where they live. Marion Stratford should be embarrassed that someone with this kind of attitude is representing their company. If this is the standard of treatment residents can expect, then management has a serious problem on its hands. Respect costs nothing, but apparently that’s too expensive for Susan.
• JJ

  Josef

  May 23, 2026
  1.0
  Spoke with a very rude woman who said her name was Susan She was rude and talked over me would not let me speak and I felt discriminated against becuase of my accent!!! She said Sir i cannot understand you and HUNG UP on me!!! YES HUNG UP ON ME. If she let me speak she could understand me! Worst custmer service ever
• CS

  Claribel Shearer

  Jan 28, 2026
  5.0
  My son and I recently moved actually just a couple of days ago and I can say this has been by far the best experience! From the management office to the maintenance incredible. We just had a snow storm and the quick turnaround making sure everyone’s safety is good. With the snow removal making sure our cars can safely get out was a win for me! Definitely happy with making this place my new home…💜💜
• LG

  Laticia Gaines

  Jul 26, 2018
  5.0
  I enjoy living here