Merion Stratford Apartment Homes

Reviews

• MJ

  Magnolia Jane

  3 days ago
  3.0
  My family and I have lived in this complex for almost six years now and I have had nothing but good things to say until now. However, things have started to go downhill as of last November. We had new neighbors move in directly above us in mid November. It's a family of five that consists of three young boys. They were extremely noisy at first, but we didn't think much of it because they just moved in so we kind of shrugged it off. Unfortunately, it only went downhill from there. The leasing manager at the time, was contacted by us about the noise issue. He said he would give them a call. Once he told us that he did, he told us that the people upstairs were very understanding and cooperative. Nothing seemed to change after they were called, but just like the first time, we gave it some time to let up. The only thing was: it never let up. About 3 months of them being fully moved in, my mom and I started to record everything that was done. Another leasing manager, recommend that we do that, so we did. Eventually, we even emailed her tons of recordings, but nothing was done. The first leasing manager said he couldn't do anything more to help us. When my mom went to the leasing office one day to talk to the other manager about it, she immediately got combative and barked at her about "not talking about it now". I'm sorry, last time I checked, it should be a leasing manager's job and intention to make sure their tenants are comfortable. As I said above, we don't care about the noise maybe a few times a day, if it was like that, we wouldn't be complaining. However, this noise is ALL DAY, EVERY DAY, AND AT EVERY SINGLE MINUTE OF THE DAY. To have more backup just in case this would come back to bite us, we took down even more documentation: this time in handwritten time stamps that consisted of the duration of the noise, what the noise was, and what time it started. Even then, after emailing those to the leasing office, nothing was done, and the noise was only getting worse. Not just noise, garbage has been dropped on our porch multiple times, and a whole host of other knick knacks have been left more than once. We understand if someone has three kids, but please tell them to not run inside. These parents are so incredibly entitled and inconsiderate of their neighbors. They think their youngest child can run, scream, and bang at every hour no matter what. When I tell you we have heard noise at every single hour during the day.... nothing is off the table. Sometimes when we bang to get their kids to stop, the mother bangs back.... which is beyond innapropriate and nasty. If I were her, I would be mortified and tell my kids to stop running inside, but she does not do that. She does not care one bit. As of recently, I heard from the grapevine that one of the managers knows our upstairs neighbors personally, and this tells me everything I need to know. It's no wonder that he gave up so quickly on helping us. No wonder he didn't have any type of urgency possible to tell them to please limit the running. He automatically had a bias, so of course they're able to do whatever they want. He knows them personally, so of course they get a free pass. These kids rarely ever leave the apartment as well, and it has been this way ever since they moved in, so that also is a huge factor for the amount of times this kid runs. In conclusion: personal biases and relationships outside of your profession should NEVER interfere or affect your work ethic. All rules should apply, no matter if you know the tenants personally or not. We have to endure this because he knows them personally? So beyond unprofessional and unfair. I don't know if he is still here or not, but the way he handled this was entirely wrong. Personal connections should never get in the way of how you should help your tenants. Extremely saddened and disappointed in him. Even though we have been here way longer than these people have, he treated us and approached the situation like WE were the problem. Displeased doesn't even cover it. Shame on you.
• SS

  S

  Aug 27, 2026
  5.0
  Regarding recent review by Barbara C., I cannot disagree more. I have lived here for almost a year and cannot say enough wonderful things about Susan. She came in and wrapped her arms around the position and hit the ground running. She tackled the parking issues residents were having in arriving home after a long day at work only to find visitors parked in those spaces designated for them. Visitors were then required to park in the "Designated" visitor parking area. She recognized early on that residents pay a lot to live in such a beautiful community and enforced the guest policies for ALL residents to ensure the amenities were available to them and not overtaken by those that did not live in the community. Susan scheduled fun monthly resident events which were never offered on a consistent basis before her arrival. Children could be seen arriving home from school frequenting the office to enjoy lollipops and hot chocolate in the winter months. She also always had dog treats on hand. She made it a point to let residents know their pets were always welcome! Susan ran a tight ship and was firm and fair which I appreciate as someone that follows the rules. My experiences with her have only been positive. I have witnessed firsthand the same residents that feel that the rules did not apply to them and the ones that take issue with Susan. My recommendation is do not place a lot of weight on a negative review. There are always two sides of every story and then the truth.
• BO

  Brendan O'Hara

  Jun 30, 2026
  5.0
  My wife and I lived at Merion Stratford for a year. It was a great experience that was unfortunately cut short by a necessary move. While I always had positive experiences with the staff, I would like to acknowledge two people who made our experience as good as it could be- Susan and Eli. In the few instances where issues arose, Susan and Eli were so quick to respond and rectify any problems. They also respected our needs and boundaries as tenants, which is not always the case in apartment living. Thank you both, Susan and Eli for making the last year such a wonderful experience. Merion is lucky to have you both!
• GH

  Gerald Holmes

  Jun 9, 2026
  1.0
  Susan from the main office at Marion Stratford has to be one of the most disrespectful people I have ever dealt with in my life. Her attitude is absolutely disgusting. The way she talks to people and carries herself is beyond unprofessional. I came into the office expecting to be treated like a resident and a human being, but instead I was treated like I was beneath her, like I didn’t matter at all. I’ve dealt with all kinds of people from all walks of life, and I can honestly say I’ve received more respect from correctional officers and inmates than I received from Susan. That’s how bad the experience was. There was no compassion, no professionalism, and not even a basic level of human decency. Every interaction felt cold, dismissive, and intentionally disrespectful. Nobody should ever be made to feel like trash for simply asking questions or addressing concerns where they live. Marion Stratford should be embarrassed that someone with this kind of attitude is representing their company. If this is the standard of treatment residents can expect, then management has a serious problem on its hands. Respect costs nothing, but apparently that’s too expensive for Susan.
• JJ

  Josef

  May 23, 2026
  1.0
  Spoke with a very rude woman who said her name was Susan She was rude and talked over me would not let me speak and I felt discriminated against becuase of my accent!!! She said Sir i cannot understand you and HUNG UP on me!!! YES HUNG UP ON ME. If she let me speak she could understand me! Worst custmer service ever