Muse Milford

Reviews

• SO

  Susie Otero

  Oct 5, 2026
  1.0
  ⭐ If I could give negative zero stars, I would. My experience at this property was extremely disappointing, stressful, and, quite frankly, unacceptable. What should have been a normal rental experience turned into months of feeling targeted, scrutinized, and treated differently by management. One of the biggest concerns was the way I was treated by management, particularly Valerie. I repeatedly felt that I was being singled out and treated differently from other residents. I cannot speak for management’s intentions, but based on my experiences, I have serious concerns that Valerie’s personal issues with me amongst my race of a Hispanic decent played a role in the way I was treated. The pattern was difficult to ignore. I was accused of smoking/using marijuana inside my apartment, despite there being no legitimate basis for the accusation from my perspective. Maintenance was in my apartment and, to my understanding, did not find the alleged smell. Instead of feeling like a resident whose concerns were being fairly investigated, I felt like management had already decided I was the problem. Although I would like to mention amongst the months of me being accused of smoking in my unit, since there was no actual proof, my security deposit was refunded IN FULL. Then came the noise complaints. I experienced what I believed were false or exaggerated complaints and felt that I was being watched and reported in a way that other residents were not. Specifically, when I was accused of noise complaints on days that I was not present in my unit. What made this even more frustrating was seeing what appeared to be inconsistent enforcement of the rules. Rent, noise, and other lease-related expectations did not appear to be handled equally among residents. I witnessed situations where some residents seemed to receive flexibility regarding late rent while others were expected to meet the rules without the same consideration. That inconsistency raises serious questions about how management chooses to enforce its policies. There was also an incident involving my child at the pool that I found extremely inappropriate and upsetting. The way my child was questioned made me uncomfortable as a parent, particularly in the context of everything else that had already been happening with management. Residents and their children should not feel like they are being treated as suspects simply because management has an issue with a particular household. There were also unresolved maintenance concerns, including a cracked living-room window and a running bedroom toilet, among other issues. At the same time I was dealing with management’s accusations and complaints, I was also trying to get legitimate issues with my apartment addressed. Another issue that deeply concerned me was privacy and confidentiality. Information regarding my tenancy was discussed/shared in a manner that made me uncomfortable and caused me to question whether my personal rental information was being handled appropriately. And then there was Dominga, whose conduct also left a terrible impression on me. I was particularly disturbed by what I saw as derogatory/inappropriate imagery being posted online while the company was simultaneously presenting itself publicly as a professional and respectable organization. That disconnect was incredibly disappointing. I am not writing this review because I expect perfection from a property management company. I understand that complaints happen, leases have rules, residents can be difficult, and management has a job to do. What I expect is fairness, consistency, professionalism, respect, and equal treatment. Instead, my experience left me feeling targeted, harassed, and unwelcome in my own home. Eventually, the situation became so uncomfortable that I made the decision to end my tenancy early rather than continue living under those circumstances.
• KD

  Kyle Dehaney

  Sep 30, 2026
  5.0
  The team at Muse Milford has been fantastic, and I’m really grateful for how smooth my experience has been. A special thank-you to Sheila, who went above and beyond to handle my recent unit transfer and made the entire process easy and stress-free. She was communicative, professional, and incredibly helpful. The rest of the staff has also been great, and it’s clear this is a community that truly cares about its residents. Highly recommend.
• NF

  Natalie Fabien

  Jun 2, 2023
  5.0
  We were very pleased with the customer service skills utilized by the representative Tee. She was pleasant, honest, and helpful. The waiting list for affordable housing might be long but at least we know that this complex prides themself on hiring people with exceptional customer service skills. It’s been a while since we heard a voice so pleasant and kind when it comes to seeking an affordable place to live. We are wishing Tee continued success in their role and future positions.
• CC

  CarYT

  Jul 9, 2021
  1.0
  This place does not operate as advertised. I understand this development is still being built, but they advertise and sell you it as being complete. The pool was said to be complete and opened on June 1st. Here we are mid July its still not complete and the staff will not give a completion date. They claim they're waiting on a fence, yet have a temporary one surrounding the pool. Heres an idea, make the temporary fence bigger, and have a contractor build a temperate gate door so we can use the pool. They advertise this place as a dog friendly place, and its not. Dogs are welcomed, but its not dog friendly. They JUST recently planted grass. and the dog park has yet to even begin being built, so these past 2-3 months of being up and running, my dog had concrete and dirt to walk on. The grills and patio furniture just recently opened up, but again the past 2-3 months of being up and running, there have been non girls or patio furniture. Overall they advertise this place as operating fully, but it does not. Then they expect you to pay an, amenities fee?? please.