⭐⭐☆☆☆
Unfortunately, my experience with this property has been very disappointing. The management has been unfriendly, unprofessional, and lacks the competency expected from a property management team.
The current property manager often walks around the property reminding residents of what she says her job is, but in my experience, many of those interactions come across as unnecessary harassment rather than helpful property management. Instead of creating a welcoming and respectful environment, residents are made to feel uncomfortable and singled out.
I believe management should focus on professionalism, communication, and treating all residents with respect. Unfortunately, that has not been my experience here.
HF
Holly Fischer
Oct 19, 2023
I have enjoyed living here since May and the Pleasant Valley Apartments are quiet, very tidy and well maintained. The staff and management do a wonderful job also.
CG
Cory Goffrier
May 22, 2023
So many positive things to say about Pleasant Valley! Kelly, the property manager, is fantastic and extremely helpful, and became known to our Labrador as the keeper of all the treats. The building and units are nicely laid out with great modern amenities, extremely dog-friendly, and unique interior layouts (especially in our studio unit) that made the space feel much bigger than the square footage would suggest. Well-equipped gym, too! Easy drive to downtown Groton, Mystic, and New London.
I'm very pleased with this apartment community. The grounds and common areas are immaculate. Kelly, the Property Manager, is very responsive and goes above and beyond to ensure that the residents' needs are met. Personally, my expectations have been exceeded. During the holiday season in particular, mail and package delivery services were a nightmare, and although it wasn't her responsibility, Kelly stepped in to help us retrieve all of our belongings.