Very sad to see my old apartment was sold off to this management company. It’s a beautiful property and I have little complaints living there, but this property management isn’t it. The entire move out process was such a pain. The only person who responds to emails is Peter. Good luck getting anyone else to communicate with you. And if you are expecting a security deposit back, they will take more than 60 days and probably wouldn’t even bother if you don’t reach out first. And if you are enrolled in their auto pay portal, be sure to disconnect your account before your lease ends, as they will take nearly a month to return your money to you. Funny how I’m expected to give grace and understand the “process” of charging an overpayment which was my rent money for my new place, but had it been the other way around I doubt they would give me nearly a month to pay them my rent. Oh and you need an appointment to talk to anyone in the office, good luck making that appointment. Phones never answered, callbacks never made, emails sent to multiple people and once again, Peter is the only one who answers.
Not to mention, about a month before my lease ended I submitted a maintenance request and was originally told they would just wait to fix it after my move out. Uhm … hello, I still live here! Eventually the problem became something I couldn’t ignore and they did come to fix it. Just a terrible experience. I would not rent from this management team ever again.
I suppose it’s worth mentioning I did eventually get my money back after a month of financial stress for the overpayment (of no small amount, mind you) and my security deposit back in full (it was over 60 days, and I had to reach out, don’t think anything would have been done otherwise). Timeliness is not of the essence. Why would I need my money back, right? I must be rich.
I’m sure they’ll respond that it’s busy season, but if I had a busy season in my life, I don’t think empathy would be extended.