The Bluffs at Highlands Ranch

Reviews

• BB

  Baylee

  4 days ago
  1.0
  If I could put negative stars I would. If you’re considering moving here look elsewhere. For the amount of money we pay to live here, the experience has been incredibly disappointing. One of the biggest selling points of this community is the amenities, including the gym, hot tub, pool, sauna, and racquetball court. Unfortunately, these amenities are constantly closed or unavailable. We moved in March 2026 in the pool Once noticed that it was disgusting and then all of a sudden the next day it was shut down. As long as we have lived here at the hot tub has never been opened. The gym being closed has actually forced me to purchase a separate gym membership, which is now an additional monthly expense on top of the premium rent I’m already paying. When I brought this concern to management and suggested that residents should receive prorated rent or some type of compensation for amenities we cannot use, I was told that our rent doesn’t include the amenities. I’m sorry, but how does that make sense when these amenities are advertised as part of the community and are a major reason people choose to live here? Whether they’re technically listed separately in the lease or not, residents are absolutely factoring these amenities into what they’re willing to pay to live here. Maintenance is another major frustration. I’ve had a work order submitted for weeks because my toilet continuously runs, and nobody has come to fix it. After the first week, I followed up multiple times because the issue still hadn’t been addressed. I also expressed concern about the amount of water being wasted, especially since residents pay for utilities. Management told me that the running toilet wouldn’t affect our utility charges. I’d love to understand how constantly running water somehow doesn’t count toward water usage. At the very least, this deserves an actual explanation rather than dismissing the concern. Communication with the leasing office is almost nonexistent. I’ve sent email after email without receiving responses, and when I call using the option for current residents, it frequently goes straight to voicemail. Interestingly enough, when you select the option indicating you’re interested in leasing an apartment, someone answers almost immediately. It certainly gives the impression that they’re much more interested in attracting new residents than taking care of the ones already living here. There are also several everyday issues that make living here frustrating. Parking spaces are ridiculously narrow. It’s difficult to park two vehicles next to each other without worrying about being able to open your doors. The windows are incredibly difficult to open and close, and we can’t even cook a normal meal without the fire alarm going off, even when there’s no visible smoke. Trash collection is another ongoing problem. Sometimes it’s picked up, sometimes they don’t come until around 11 p.m., and sometimes it’s not collected at all. With the number of raccoons in this neighborhood, leaving trash sitting out creates a huge mess because they get into the bags and scatter garbage everywhere. I’ve raised multiple concerns with management, and rather than feeling heard or seeing meaningful improvements, I feel like my complaints are repeatedly brushed aside. I understand that apartment communities require maintenance and that unexpected problems happen. What I don’t understand is how residents can continue paying premium prices while amenities remain unavailable, maintenance requests go unresolved for weeks, and management fails to communicate. At some point, you have to ask what exactly you’re paying such a premium for. Between paying for an additional gym membership, dealing with unresolved maintenance issues, and constantly chasing management for answers, living here has become more frustrating than enjoyable. I was also hesitant putting anything due to the response being like we are sorry but call or email us to discuss this. Like why do you think I’m leaving a review right now? It’s because you don’t answer.
• TS

  Travis Sheptock

  Oct 6, 2026
  1.0
  Worst property management in Highlands Ranch, beautiful location and nice appartments but management will do absolutely nothing for you if you have problems that need maintenance. you have to literally find the maintenance guys yourself and talk to them or else it will never get done. Maintenance team is good tho, but because management is so bad at communicating ive been stuck with all of this for over a week!:)
• JD

  Jennifer Diaz

  Sep 1, 2026
  1.0
  My fiancé & I haven been here for 2 months & so far we have not had a great experience! We moved in July 10th and gave the leasing office the move in total that we owed for the month. We have Navy Federal bank & for some reason their system can’t process that bank cashier checks??? Still to the day it they haven’t been able to deposit it so it shows that we still have a remaining balance. August comes around and we have to pay for that month’s rent & instead of being able to pay it from the confront of my home I have to go out of my way and get a money order since I have a “remaining balance” and I can’t do it from the website. About 2 weeks later we get a paper notification outside our door stating that we are being evicted because we still owe the July move in total. I call the office since I’m on my way to work and they said not to worry to disregard it, but how am I not going to worry if it says i’m getting evicted!!! I call the next day all morning long & no one ANSWERS THE PHONE so before work I make time to stop in the leasing office and even before getting there like a 2 mins before & called NO ONE ANSWERS and I walk in and the ladies weren’t even busy! At this point I really think there avoiding my calls. I talked to this lady because I wanted to talk to the leasing manager Kyna Ngirbedul and she said she was going to go get her & she never came out didn’t even bother to speak to me but had the time to sign the eviction letter even though she knows the situation that’s going on with this bank issue. I asked for the cashiers check so I can take it and just give them another form of payment and apparently they sent it to the Boston office. Obviously I’m frustrated since this is an ongoing issue that has not been resolved. Before leaving I asked if it was going to be resolved before next months rent so I don’t have to go out of my way to get the money order again and they assured me it was going to be resolved. Here I am September 1st trying to pay my rent online and it shows that I still owe the balance when 2 weeks ago they told me it was going to get resolved. I called this morning the leasing office to ask if it’s been resolved and they told me no it still hasn’t & keep in mind it’s almost been 2 MONTHS! The lady over the phone told me I can make the payment online and just edit the total amount. I had another question and tried calling again & NO ANSWERS.I would’ve gone in person but I’m currently out of the state. Now I’m definitely convinced more than ever that they really don’t want to answer my calls! I tried making the payment like the lady over the phone said but I can’t pay this months rent without paying the other remaining balance. I was informed wrong once again & now I have to go out of my way to get a money order & I’ll probably have to pay a late fee since the leasing office gave me wrong information. I also want to mentioned that no one from the leasing office ever call my fiancé and I to inform us about the banking situation about Navy Federal. We kept getting text messages and emails from the Ai online assistant. Until finally I called to asked what was going on & they mentioned that they didn’t take our bank. They didn’t even bother finding a solution for us. We could’ve simply avoided this whole situation if they called us to inform us in person and have us give them another form of payment. My point of all this is the leasing agents SUCK AT COMMUNICATION & NEVER ANSWER THE PHONES!!!! We still have a year lease, counting the time until it’s over the get out of this hole! BEEARE OF LEASING HERE
• MW

  Michael West

  Aug 31, 2026
  5.0
  Great place to live
• SR

  Sophie Russell

  Jul 19, 2026
  3.0
  We moved in the middle of July and, while we didn’t have the best move-in experience, the management team has done a good job of making things right. It can be difficult to reach them by phone or email, so I would recommend visiting the leasing office in person if you have any issues or concerns. They have been kind, understanding, and willing to help. We’ve been working with Mikhaila and she has been very helpful turning our experience into a good one. We appreciate all she has done. Maintenance has also been great. They are very quick to respond to requests and often come out the same day, which has been a big plus. We’re disappointed that the clubhouse and hot tub are still under construction. When we toured, we were told they would be open by the end of July. It’s now September, and unfortunately, they don’t appear to be close to being finished.

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