The Bluffs at Highlands Ranch

Reviews

• JD

  Jennifer Diaz

  2 days ago
  1.0
  My fiancé & I haven been here for 2 months & so far we have not had a great experience! We moved in July 10th and gave the leasing office the move in total that we owed for the month. We have Navy Federal bank & for some reason their system can’t process that bank cashier checks??? Still to the day it they haven’t been able to deposit it so it shows that we still have a remaining balance. August comes around and we have to pay for that month’s rent & instead of being able to pay it from the confront of my home I have to go out of my way and get a money order since I have a “remaining balance” and I can’t do it from the website. About 2 weeks later we get a paper notification outside our door stating that we are being evicted because we still owe the July move in total. I call the office since I’m on my way to work and they said not to worry to disregard it, but how am I not going to worry if it says i’m getting evicted!!! I call the next day all morning long & no one ANSWERS THE PHONE so before work I make time to stop in the leasing office and even before getting there like a 2 mins before & called NO ONE ANSWERS and I walk in and the ladies weren’t even busy! At this point I really think there avoiding my calls. I talked to this lady because I wanted to talk to the leasing manager Kyna Ngirbedul and she said she was going to go get her & she never came out didn’t even bother to speak to me but had the time to sign the eviction letter even though she knows the situation that’s going on with this bank issue. I asked for the cashiers check so I can take it and just give them another form of payment and apparently they sent it to the Boston office. Obviously I’m frustrated since this is an ongoing issue that has not been resolved. Before leaving I asked if it was going to be resolved before next months rent so I don’t have to go out of my way to get the money order again and they assured me it was going to be resolved. Here I am September 1st trying to pay my rent online and it shows that I still owe the balance when 2 weeks ago they told me it was going to get resolved. I called this morning the leasing office to ask if it’s been resolved and they told me no it still hasn’t & keep in mind it’s almost been 2 MONTHS! The lady over the phone told me I can make the payment online and just edit the total amount. I had another question and tried calling again & NO ANSWERS.I would’ve gone in person but I’m currently out of the state. Now I’m definitely convinced more than ever that they really don’t want to answer my calls! I tried making the payment like the lady over the phone said but I can’t pay this months rent without paying the other remaining balance. I was informed wrong once again & now I have to go out of my way to get a money order & I’ll probably have to pay a late fee since the leasing office gave me wrong information. I also want to mentioned that no one from the leasing office ever call my fiancé and I to inform us about the banking situation about Navy Federal. We kept getting text messages and emails from the Ai online assistant. Until finally I called to asked what was going on & they mentioned that they didn’t take our bank. They didn’t even bother finding a solution for us. We could’ve simply avoided this whole situation if they called us to inform us in person and have us give them another form of payment. My point of all this is the leasing agents SUCK AT COMMUNICATION & NEVER ANSWER THE PHONES!!!! We still have a year lease, counting the time until it’s over the get out of this hole! BEEARE OF LEASING HERE
• MW

  Michael West

  3 days ago
  5.0
  Great place to live
• SR

  Sophie Russell

  Jul 19, 2026
  3.0
  We moved in the middle of July and, while we didn’t have the best move-in experience, the management team has done a good job of making things right. It can be difficult to reach them by phone or email, so I would recommend visiting the leasing office in person if you have any issues or concerns. They have been kind, understanding, and willing to help. We’ve been working with Mikhaila and she has been very helpful turning our experience into a good one. We appreciate all she has done. Maintenance has also been great. They are very quick to respond to requests and often come out the same day, which has been a big plus. We’re disappointed that the clubhouse and hot tub are still under construction. When we toured, we were told they would be open by the end of July. It’s now September, and unfortunately, they don’t appear to be close to being finished.
• AS

  Appalachian Stoneworks

  Jun 12, 2026
  5.0
  Kyna at The Bluffs at Highlands Ranch was very helpful today. My lease time frame was not what I asked for so I headed into the office. She listened to my concerns and immediately addressed them. Kyna also told me about the project to redo the whole gym which is exciting. I asked if they could fix the Basket ball court backboard and she said she would put in an order, very happy since my sons loves to play. Thanks Kyna for being informative and kind, we need more helpful people like you. Anita Robertson
• JL

  Johan Lofas

  Jun 6, 2026
  1.0
  If you’re looking for a spot with amenities don’t move here. They promise working gym, sauna, racket ball court and a hot tub and pool but let me tell you. I’ve lived here a year and some change and I think the hot tub and gym have been closed more times than they’ve been open. It’s really frustrating because I’m paying a huge premium price to live here and half that incentive was the amenities. But if you have no amenities what are we paying for? It’s super frustrating, I feel like we should at least get pro rated rent when everything they promise amenities wise is broken. The only silver lining is the maintenance team I’ve had nothing but great experiences with them, but other than that this place is overpriced for what you get UPDATE : they still haven’t opened the hot tub or gym, it’s been almost a whole year with no hot tub. Ridiculous. On top of that someone I know that lives in this community as well has had the smell of gas in her apartment and every time she brings it up they brush her off. She has children. This is extremely concerning and to top it off they had the audacity to raise her rent by $100 this next go around. If anything they should be dropping her rent by $100.

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