The Reserve at Crescent Cove

Reviews

• JM

  Jessica Maltos

  Jun 17, 2026
  1.0
  I have mixed feelings about my experience living at Crescent Cove Apartments. There have been some positive aspects. When our washer broke less than a year after moving in, maintenance eventually repaired it and management reimbursed us for the money we spent at the laundromat by crediting our rent. I appreciated that effort. However, the repair took approximately three weeks because they were waiting on a part. During that time, my husband and I had to haul laundry to a laundromat while juggling four jobs between us, caring for an autistic child, and raising a one-year-old. It created a significant hardship for our family. We also experienced an incident where our upstairs neighbors flooded their apartment. Water came into our unit and ran down a wall containing an electrical outlet. Fortunately, there was no lasting damage, but it was concerning while it was happening. Another ongoing concern has been excessive noise. There have been multiple occasions where loud music has continued late enough that we felt it was necessary to involve law enforcement. As a family with young children, including an autistic child, having a peaceful living environment is very important to us. We have also repeatedly dealt with the smell of marijuana entering our apartment from neighboring units. We have submitted multiple complaints because we are concerned about our children’s exposure, but the issue has continued. One of my biggest frustrations has been the pool. It seems to be closed frequently for cleaning and maintenance during times residents are most likely to use it. For example, yesterday it was closed from 11:00 a.m. to 5:00 p.m., and today cleaning began at 5:00 p.m., right when many people are getting home from work and school. The pool access rules are also extremely restrictive. Residents must have a key card and wristbands. Even when wearing the required wristbands, residents cannot enter through the lobby and must go through the pool gate. The process feels unnecessarily complicated for paying residents. My most disappointing experience has been with the office staff. Francesca has repeatedly come across as dismissive, condescending, and unhelpful in my interactions with her. On one occasion, she stated she had called my husband with an update, but that was not our experience. I have also found it very difficult to speak directly with management, as calls do not seem to get transferred when requested. Overall, while I appreciate that some issues have been addressed when brought to management’s attention, the recurring noise problems, persistent marijuana odor, maintenance concerns, pool accessibility issues, and customer service experience have made living here frustrating. Based on my experience, I would encourage prospective residents to carefully consider these factors before signing a lease.
• QC

  Queen soins en 3D Esprit, âme et corps

  May 11, 2026
  1.0
  This was the worst mistake we made, staying in this apartment. It’s nothing but injustice the way these people treat others. When you first come looking for an apartment, they act nice, but once you move in, they completely change. If you want a place to truly feel at home and stay long term, don’t go there. But if you want a place that only cares about taking your money, then this is the place. The apartment is also full of pests/bugs.
• JB

  Jennifer Birch

  Jul 2, 2025
  5.0
  I couldn’t be happier to be back at The Reserve at Crescent Cove! After living at Crescent Cove and Ridgewood Hills for a total of six years, I made the mistake of spending a year at a property managed by a different company (ConAm Management), and it was a complete and utter nightmare. That experience made me realize just how rare and valuable good management is and it’s exactly why I chose to return to a Mtimm property. Tammy and Kris in the office are truly amazing. They’re warm, responsive, and genuinely care about the residents. And Frank from maintenance is hands-down the best.. fast, reliable, and always professional. I’ve always felt well taken care of here, and that peace of mind is something you just can’t put a price on. If you’re looking for a place that feels like home, with a team that treats you like more than just a tenant, The Reserve at Crescent Cove is it. So glad to be back!

Frequently Asked Questions About The Reserve at Crescent Cove