Lex At Lowry

Reviews

• LH

  Lexiy Hjembo

  1 day ago
  1.0
  I have not moved into here, my review is of the leasing experience as a whole, the professionalism of the staff and the evasive tactics expressed in the reviews of others. Prior to applying to the Lex, I spoke with a leasing agent to ask some general questions. The agent was brief and kept referring me back to the website, even after my stating the information needed wasn't clear on the website. Despite this first interaction, I still applied. My app was approved and the lease process started. This is beyond the slowest lease creation process I have come across. There is not motivation to move people in, and even less to provide a minimum standard of service. Definitely not the luxury experience advertised. A family member asked if I had specifically read the recent low star reviews that are buried under a bunch of cookie-cutter 5 star reviews. Looking at those I saw an alarming amount of complaints regarding uninhabitable living conditions involving roach and rat infestations. Also reviews mirroring my concerns about overall leasing office experience. I reached out via phone call asking for confirmation that the building I was intending to rent didn't have an infestation. The leasing agent was evasive and just kept stating pest control was on site 2-3 days a week. That increased my concern as I have never lived in an area where pest control was such a heavy presence (and have been blessed to never had an issue with pests). They also stated when I see a roach to call, and they'll spray the unit again. Not IF...WHEN. They promised an email later that day to confirm the building was habitable. I never received any communication. Next business day, I reached out via email to follow up in case they had gotten busy. No response. Two business days later I reached out again to the email address posted by the property on google reviews. No response. I then attempted to make 2 follow up phone calls, on separate days, with no response. I was active in ny follow up as my potential move-in was coming up rapidly. I received a phone call more than 6 days after my initial inquiry/concerns. To my surprise the leasing agent was calling about a completely unrelated matter. They called to let me know the unit wasn't renovated and to ask how I wished to proceed. I let them know I had larger concerns. I shared my concerns and this agent, a different one from the first, was unable to assuage my concerns. They failed to build confidence during the conversation or take ownership of the overall experience. "Not to be rude, but it sounds like you made a mistake renting here and we should just cancel your application." This again, was a first as I have always focused on clear, professional communication with the goal of finding a solution. It is clear the Lex at Lowry utilizes evasion and dismissal of issues. I cannot confirm if these units are safe for habitation. I cannot confirm if the "luxury living" is just a painted statement, but it appears to be a false. I have sense withdrawn my interest. I am seeking reimbursement of wasted funds due to companies lack of resonsiveness, but it is unlikely to get them all back. Every stage of working with the Lex was a disappointment. If you're looking to lease here. I wouldn't recommend it. At the very least a complex should be able to provide, without hesitation, proof a safe and sanitary living environment.
• RG

  Regina Miles (Gina)

  1 day ago
  5.0
  Maintenance is so awesome. Louis M came in and fixed things that was laying on my list to be fixed and I am appreciative for you.
• CL

  Corin Lindgren

  Apr 25, 2026
  1.0
  EDIT: FURTHERMORE! We are now coming up on a month since we cancelled with the complete sham that is this company and STILL have not received our deposit and application fees back after completely being taken advantage of by the leasing agents. Pinch your pennies because you'll have to request time off of work to get anywhere with these people. If you want to become homeless and have the absolute worst communication possible before moving then this is the place. DO NOT under any circumstances let them trick you into thinking it's your dream spot. Partner and I are now screwed looking for a place to live because their employees walk out and management doesn't have the courtesy to call us and update us on appointments for our final viewing. Schedule our whole week around it and show up only to be told there's no one with keys, "sorry we're just temps". I am absolutely furious with this place and very well have wasted money and energy just trying to move in, I would hate to see what living there would be like. Truly from the bottom of my heart, the people there can kindly kick rocks. Terrible people with terrible communication. And let their copy and paste responses to reviews be a clue too. They don't care about you at all. They care about filling their pockets while others suffer to find a safe and stable place to live. Wish people could sue for emotional stress and anxiety.
• KS

  keysha smith

  Apr 22, 2026
  2.0
  I would reconsider if you don’t like bugs roach, infested, rat, infested very dirty.
• BV

  Bernadette Villa

  Apr 13, 2026
  1.0
  Just moved in, in january. Fire alarms always going off, maintenance never shows up, elevators always broken, packages get stolen from the hub, washing machines not working, parking is a nightmare even with an assigned spot and no one live to answer the phone especially in an emergency.

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